Subscribing to nextunlimited - To subscribe to nextunlimited, you must have a valid e-mail address registered to your account.

Purchasing nextunlimited - The service costs £22.50 for 12 months’ subscription. The charge for the nextunlimited service will not be included in any other offer or incentive.

Activating nextunlimited - The service will be immediately activated upon sign up.

Next credit account holders - If you are a credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase, the charge will be added to your total at checkout.

Using nextunlimited - nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items and deliveries to Evri Parcel Shops.

nextunlimited can also be used to cover delivery charges for purchases made via some of our partner sites, which currently includes Laura Ashley. Partnering brands eligible to use nextunlimited are subject to change, at our discretion.

Returns with nextunlimited -

If you purchased a nextunlimited subscription before 27/01/23: you will continue to access free courier returns until the end of your current subscription.

If you purchased a new nextunlimited subscription, started a free trial, or manually renewed on or after 27/01/23: your subscription will not give you access to free courier returns, this will be charged at the standard rate.

If your nextunlimited subscription auto-renewed before 23/03/23: you will continue to access free courier returns until the end of your current subscription. For future auto-renewals, courier returns will not be included.

If your nextunlimited subscription is set to auto-renew on or after 23/03/23: your auto-renewed subscription will not give you access to free courier returns, this will be charged at the standard rate.

Please note, ‘courier returns’ refers to all Evri return methods, which includes home courier collection, parcel shops and lockers. These methods cost £2.50 per return.

Returns to stores remain free for all customers.

For more information on your subscription start date and auto-renewal status, please visit your My Account area.

Next reserve the right to amend return fees, including the right to charge customers with nextunlimited subscriptions, by giving reasonable notice of any change.

The return of non faulty large furniture items are subject to a one off charge of £30 in the first 14 days of having received your item/s (starting the day after delivery) up to £60 after day 15 as the item/s will require a full independent 2 part inspection (in your home pre-collection and at our warehouse) to re-evaluate the stock for resale before you receive your refund. You must take reasonable care of the goods whilst they are in your possession. Please return goods to us in their original packaging and ensure that all parts and fittings are included.

If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend a recorded or secure delivery method is used when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.

Not included with nextunlimited:

Orders for the following: fresh flowers, Art2 Order, Gift Cards, gift experiences, items from Next Garden, some personalised items and items made to order, fitted bedrooms by Hammonds and large domestic appliances.

The nextunlimited 30 day free trial

By signing up to the trial you are agreeing to sign up to 12 months of nextunlimited at the end of your trial period, and that payment of £22.50 will be automatically charged to your nextpay account at the end of the trial.

Available to nextpay customers only. Customers must not have had a full nextunlimited subscription in the past 6 months or 3 previous 30 day trials at any time. The trial includes 30 days of free standard home delivery. Exceptions, cancellation rights, terms and conditions apply.

Standard next day delivery - The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand.

Conditions of use - The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.

Cancellation rights for nextunlimited - nextunlimited can be cancelled at any time. If you cancel this subscription within its first 14 days and the service has not been used you will be refunded in full. If you wish to do so, please login to your account at next.co.uk and click on the nextunlimited section of ‘My Account.’

After the first 14 days, no refund will be given and access to nextunlimited will immediately stop. This includes if credit is withdrawn or you close your credit account. To cancel after 14 days please phone the customer service team on 0333 777 8000. Please check your service provider for charges.

Renewing nextunlimited - If you have a credit account you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost.

If you purchase nextunlimited with a Credit or Debit card, your subscription will be auto-renewed on an annual basis. You will be contacted before your 12 month subscription is automatically renewed and have the option to change your renewal status via My Account, at any time during your subscription.

For customers paying with an alternative method (paypal, apple pay, gift cards etc.) we will contact you before your subscription is due to expire. The subscription is non-transferable between accounts.

Please note if you subsequently open a credit account whilst you have an active nextunlimited subscription, you will receive the option to switch on auto-renew in your My Account area. If you do not switch this on your subscription will end, and you will need to manually repurchase.

nextunlimited monthly subscriptions

To subscribe to nextunlimited monthly, you must have a valid e-mail address registered to your account, and purchase the subscription using Credit/Debit Card.

The monthly subscription is currently unavailable for Next Credit Account holders.

The monthly subscription costs £3.50 per month. This charge will be taken at the time of purchase and subsequently on a rolling monthly basis from your original payment method.

There is a 3 month minimum term, you can cancel your subscription anytime outside the minimum term, via My Account. Your access to free delivery will remain until the end of the billed month. If you cancel this subscription within its first 14 days and the service has not been used you will be refunded in full.

In the event of a missed payment, we will contact you and make a second payment attempt within 3 working days. In the event this is unsuccessful, your subscription will be terminated and you will lose your access to free delivery. You will not be eligible to repurchase a nextunlimited monthly subscription for 3 months.

The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included in any other offer or incentive.

The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.

The inclusions and exclusions of the annual nextunlimited service apply, please see above.