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Terms & Conditions

The following document outlines the terms and conditons for the next website.
Terms Correct as of

Orders and Contract

Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Next Online including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.

Statements

You will receive a statement every month detailing your purchases unless you have not placed an order and there is no outstanding balance. Your statement will show what we have sent you since your last statement, the payments we have received from you, the outstanding balance, your minimum payment and the date this is due, your current credit limit, the balance available to spend and what we have sent you since your last statement, (i.e. any returns, the payments etc).

Cancelling your order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, such as photo gifts, made to measure curtains and personalised goods, fresh flowers, perishable food items, audio or DVD recordings, computer software and games toiletries and cosmetics where the seal has been broken, or pierced earrings. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery. Full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional Delivery Charges: DPD Precise Delivery charges will not be refunded if you cancel or return your order.

Delivery to stores

Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to orders placed before midnight on any day. Delivery times cannot be guaranteed. It is available in most stores excluding airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Collect In Store: Ready Within 1 Hour

  • Delivery to stores is free and is subject to stock availability.
  • When the product is ready for collection in the store, we will contact you by email. Please do not make the journey to store until you have received confirmation from us that the product is ready.
  • You will need to bring confirmation of order with you when you come to collect the product.
  • Your order may not be accepted if we are unable to obtain authorisation for payment, or you have insufficient credit on your Next Credit account, or you appear to be ineligible to order the item in question, or we have identified a pricing or description error for the product, or due to circumstances beyond our control.
  • You may be contacted as part of our prevention of fraud process, your order will be cancelled if you do not make contact by the time stated.
  • If we have taken payment before your order is accepted, we will refund you using the same method of payment you have used.
  • All Next’s usual terms and conditions apply to this order.

Store delivery exceptions

Delivery to stores is not available for swatches and paint samples, all flowers, items ordered from the Gift List, Gift Cards, Art2Order, personalised items or items made to your order, photos, domestic appliances, Gift Experiences, wall stickers, Garden and Plants, Hammonds bedrooms, Beaverbrooks products, or some large 2 person delivery items.

nextunlimited service

To subscribe to nextunlimited, you must have a valid e-mail address registered to your account. nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk but not in store. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items, deliveries to Hermes Parcel Shops and courier collection of any fashion item. Due to their bespoke nature, most personalised items will be delivered within 7 days. The service costs £20 for a 12 months’ subscription. If you are a Credit account holder, the nextunlimited subscription charge will be added to your Credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase the charge will be added to your total at checkout. Orders cannot be placed in store. The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included for the purposes of any other offer or incentive.

The nextunlimited Service does not include:

  1. Orders placed for Precise Home delivery; including 2 person;
  2. Orders for the following: The Next Directory, samples and swatches, sample paint pots, Next Flowers, Next Wine, items ordered from the Gift List, Gift Cards, e-Gift cards, Art 2 Order, photo processing, gift experiences, Garden Plants, Wall Stickers, Next House Signs and Gifts, Made2Order, fitted bedrooms by Hammonds Space and Domestic Appliances.
  3. Collection of 2 person items and domestic appliances
  4. The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.
It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.

Cancellation Rights
You can cancel this subscription within the first 14 days after requesting it, if the service has not been used. If you wish to cancel this subscription during this time, please login to your account at next.co.uk and click on the nextunlimited section of ‘my account’. After this time, no refund can be given, including if credit is withdrawn or you close your Credit account.

Renewal
If you have a Credit account you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost.

For customers without a Credit account, we will contact you before your subscription is due to expire.

The subscription is non-transferable between accounts.

The next day delivery service is only available in our personal courier areas throughout the UK and is subject to stock, courier availability and courier area. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer.

If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000#. For call charges contact your service provider.

Courier Delivery

For England, Scotland & Wales, standard courier delivery charge to home is £3.99 per delivery for one person delivery items. The standard next day delivery service applies on orders placed Monday to Saturday. Items requiring 2 person delivery are charged at £8.00. Weekend furniture, upholstery and large homeware delivery service is available for delivery between 7.30am and 6.00pm Saturday and Sunday. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivery on Monday. Deliveries to stores are free. Next day delivery to home is free on orders over £50 (excluding the standard £3.99 delivery charge). The £50 order is calculated before incentives and promotions are removed. If your order value is below £50, you will pay £3.99 delivery to home. Next day delivery is not available on Sundays in Northern Ireland.

For full courier delivery charges, see the DELIVERY CHARGES section. Standard next day or DPD Precise delivery is not applicable to flowers, wine & spirits, 2 person delivery items, items made to your specification, or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden & Plants and Gift Experience websites. Standard next day is not available during Sale periods. Specific delivery details will be confirmed at the time you order. Standard courier delivery services are available in most areas. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed. We do not deliver wine & Spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

DPD PRECISE

For an extra £2.00 DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. This service will only be offered to customers that live in an eligible area. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers who will be able to make amendments to the delivery if required. DPD Precise delivery is not available for flowers, wine & spirits , 2 person delivery items, items made to your specification or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden & Plants, and Gift Experience websites.
The charge for this service is £5.99
This service is not available in Northern Ireland, mainland offshore islands and selected mainland area.

Delivery Charges

For England, Scotland and Wales, standard courier delivery charge to home is £3.99 for one person delivery items. Items requiring 2 person delivery are charged at £8.00. If you wish to select a 2 hour delivery slot for 2 person deliveries, the charge is £15. The following exceptions apply: wine & spirits £3.99 per box, personalised picture gifts £3.99 per item, Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers), large domestic appliances from £19.99 per item (Northern Ireland £34.99), digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Your delivery address

You can have up to 5 alternative delivery addresses on your Next Account. Delivery to an alternate address is not available during a Sale period. We reserve the right to refuse a delivery to an alternative address. If delivering to an alternative address, you may be required to pay in part or full by credit or debit card for your purchase and the card must be registered to your Next Account address. Alternative addresses will expire after 13 months if not used. Applies to residential addresses only.

Next Day Delivery- Post codes

The next day delivery service applies on orders placed before 12 Midnight. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to postal flowers, wine & spirits, items ordered from the Gift List, Gift Cards, Art 2 Order, personalised items or items made to order, photos and photo gifts, , Gift Experiences, house signs, fitted bedrooms by Hammonds which are excluded from the personal courier and next day delivery service Domestic Appliances can be delivered next day, but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.

Next Day Delivery is not available in the following postcodes (subject to change):

NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. 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2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to Hermes Parcel Shop

Standard delivery charge to a Hermes Parcel shop is £2.50. Hermes Parcel Shops cannot be used for delivery of flowers, wine, 2 person delivery items, items made to your specification or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden and Plants and Gift Experiences. Standard next day delivery is available to most Hermes Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Hermes Parcel Shop on these days but any parcels already delivered will be available for collection. Parcels will be available for collection between 12 noon and 5pm Monday to Saturday. We will email or text you when your order has arrived and is ready for collection at your designated Hermes Parcel Shop. Your parcel will be kept at your designated Hermes Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Hermes Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Hermes Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Northern Ireland Free Delivery Information
The free next day delivery service applies on orders placed at next.co.uk before 12 midnight (excluding orders placed in store for delivery to home) when you spend £50 or more (excluding the £3.99 standard delivery charge). The £50 order is calculated before incentives and promotions are removed. The next day delivery service is only available in our personal courier areas throughout Northern Ireland and is subject to stock, courier availability and demand. Free delivery will be based on account address only. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to: flowers, wine, 2 person delivery items, items made to your specification or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden and Plants and Gift Experiences. Delivery times cannot be guaranteed.
Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you place your order. We will not make a delivery charge if returns or the cancellation of a held order leaves the net order value below £50. If your order value is below £50, you will pay £3.99 delivery to home. Delivery to store is free. If the whole of an order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Any order of large items which requires a 2 person delivery will be charged at £8.00; any order which contains large item(s), but isn’t specified as a 4 day 2 person delivery will have free delivery if the order value is £50 or more. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £2.50. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.

Express 5 Day Delivery for Furniture And Sofas

Products on the express delivery will be delivered to your home within 5 working days. If your order consists entirely of 5 day delivery items furniture or sofas and they are in stock then you will be offered a delivery date within 5 working days. If all your items are on the 5 day express delivery service you will be offered 1 date within the 5 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 5 working day period then contact the customer services team on 0333 777 8077#

Note: The 5 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once. We are unable to deliver Furniture and Sofas outside of the British Isles.

Other Delivery and Collection points

We may offer other alternative locations other than our own stores or Hermes Parcel Shops. The terms and conditions for these locations will largely be the same as for Hermes Parcel shops. If there are any additional requirements these will be made clear at the point of order.

Send to a friend

service allows orders to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. (Unfortunately we are unable to deliver to workplace addresses). After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). We will not take any payment from the card and the information will not be stored by us, it is simply used as a security check. Once you have completed this step you can start delivering items to an alternative address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address.

Gift Cards or eVouchers cannot be used for goods purchased and delivered to an alternative delivery address for security reasons. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

Free Delivery offers

Free delivery offers are subject to availability and are NOT applicable to flowers, wines & spirits, items ordered from the Gift List, Gift Cards, Art2Order, personalised gifts, photo processing, eGiftcards, domestic appliances, Gift Experiences, house signs, wall stickers, Made2Measure, fitted bedrooms by Hammonds ,sofas, selected large home items. Free delivery and other offer codes remain the property of Next, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.

Flowers Delivery

There is no delivery charge for flowers including any add on gifts. Flower stems and hardware may vary from those pictured according to seasonality and availability. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery.

Most fresh flower orders placed Monday to Friday before 9pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Deliveries are made Monday - Sunday between 7am and 7pm (except Bank Holidays). Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland. No deliveries are made on Bank Holidays or the day following a Bank Holiday.

Delivery does change by product so check individual bouquet for more delivery details.

You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from those over 18 years of age. Flower orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.

Wine & Spirits Delivery

Most wine & spirits orders placed before 4.30pm can be delivered within 48 hours.

No deliveries are made on Bank Holidays or the day following a Bank Holiday.

You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from those over 18 years of age. Wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. This service is available in most Next stores except our airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.

Returns Via Courier

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Funiture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. Some items may not be returned or cannot be returned to a store. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £1 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £3.99 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.

Using Hermes Parcel Shop to return a parcel

Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next items for return: items delivered by 2 person delivery, flowers, wine & spirits, domestic appliances, Gift List items, copies of the Next Directory and products for return to Hammonds, Garden & Plants and Gift Experiences Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £1 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account

Post

To return by post call 0333 777 4574# to request a returns label, then take to your nearest Post Office.

Exceptions to the returns policy

The following exceptions apply to our returns policy. We cannot accept any returns through our airport stores. We are unable to accept the return items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me (for how to return these see separate heading), Gift List items and products for return to Hammonds, Gift Experiences or copies of the Next Directory through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as digital photos, photo gifts and made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Refund Cards

Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from Next Online, pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers.

Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.

The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department,. Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.

To check the balance at any time call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.

We accept all major credit and debit cards

Nextpay Credit Account

The taking of payment from you by Next under any of the means set out below or in accordance with a Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next.

You can place an order and pay using the following methods:

Credit Account, major debit and credit cards:
  • Online
  • In store
  • Telephone
Gift cards/e-vouchers
  • Online
  • In store
  • Telephone
Cash
  • In store
Paypal
  • Online

If you have a credit account and wish to pay your credit balance, click here to see our help site and select “Payments”.

Credit account terms and conditions:

Nextpay credit account:

Click here for the current terms and conditions. Representative 24.9% APR variable. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a nextpay credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#.

Next3step credit account

Click here for the current terms and conditions. Representative 29.9% APR variable. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a next3step credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8172#.

Children’s Jacket Promotion:

  1. “Children’s Jacket Promotion” is an exclusive online only promotion where you can choose one children’s jacket from the selection for free when you purchase nextunlimited. Selected UK customers aged 18 and over who have a nextpay account. This offer will run from 23rd – 7th September 2018.
  2. This offer is subject to stock availability and may be withdrawn at any time, without notice
  3. This offer applies to selected jackets only, item numbers are:
    1. 588757
    2. 572940
    3. 596992
    4. 509138
  4. Only one children’s jacket promotion per customer is permitted. This offer is non-transferrable.
  5. You will be charged for the value of the qualifying children’s jacket but this will be credited back to your nextpay account after 15 working days. If you order and keep more than one qualifying jacket, we will credit the most expensive one back to your nextpay account.
  6. Returns and exchanges scenarios:
    1. The promotional jacket cannot be returned for cash or credit after 15 days. This does not affect your legal rights.
    2. If nextunlimited is cancelled during the cooling off period (first 14 days) the jacket will be charged to your nextpay account and the cost of nextunlimited will be refunded.
    3. If you return the jacket after the cost of it has been credited to your nextpay account, you will not receive a further refund for it.
    4. If you need to exchange the children’s jacket, please contact our customer service team on: 0333 777 8733 they will be able to process the exchange for you. Please contact us during your cooling off period (first 14 days) if you wish to exchange.
  7. Nextunlimited service
    1. Exceptions, terms and conditions apply. Subscription period is 12 months and costs £20. Excludes precise Home Delivery and 2 man precise deliveries.
    2. Full terms and conditions and exceptions can be found here

Multibuys

Women’s T-shirts and Vests
Buy 2 items for £9.00.*
Buy 3 items for £12.99.*

*To get the saving, you must order the items in the same order at the same time. If you later return any item you will not be entitled to the discount. Offer only applies to Next products purchased at full price.

Gift Card

Your Gift Card can be used by you if you are the purchaser or receive the Gift Card as a gift. You can use the Gift Card as full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk*.

You cannot buy a Gift Card with another Gift Card or an e-voucher.

A Gift Card can be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.

You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards and £500 for Lipsy Gift Cards

Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.

The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The Gift Card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The Gift Card will not be honoured if sold.

If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.

To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

Your balance will be updated after every purchase and will be shown on your till receipt.

The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card. For Lipsy Gift cards, please see Lipsy section.

Next reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.

*Exclusions apply. The Gift Card cannot be used to purchase the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.

eVouchers

You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.

You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.

Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.

Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.

eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.

The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.

If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.

Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.

The eVoucher is not for re-sale and cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. The eVoucher will not be honoured if sold. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.

The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.

Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.

Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.

*Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.

Online PIN Incentives

In order to redeem your PIN you must have a Next account. It's possible to receive a PIN without having a Next account but it is not possible to redeem the PIN online without a Next account. To hold a Next account you must be over 18 and a UK resident. If you do not have a Next account, you must visit next.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration.

For existing Next account holders. the incentive can only be activated once the PIN is registered at the URL detailed with your PIN. It will not be valid via normal log in through next.co.uk, you must click the offer button accompanying the PIN or visit next.co.uk/epin

The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only.

The PIN can only be used for purchases made online.

The incentive is only valid on orders that meet the condition of your PIN. Offers cannot be used in connection with the purchase Hammonds bedrooms, domestic appliances, Made2Measure. If the order is returned, the money off incentive is not refundable.

The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next.

Next cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

Offer open to customers of Next Online, who are UK residents over 18 years old only.

Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.

Personalised Promotions

Personalised Promotions – Womens jeans promotion

Promotion: Save 10% on selected women's jeans

Selected items only - these are clearly identified within the product search page of the promotion.

Promotion will be automatically applied at checkout.

Promotion is only available on orders placed between 22nd October to 2nd November, and the promotion can be withdrawn at any time.

The promotion can only be used by the account holder and in one order; once the promotion has been used it cannot be reused.

The promotion is available to online customers only. Not compatible with tablet devices, recommended for desktop and mobile devices only.

There is no upper limit on the number of items purchased at the discounted price.

You must be logged in to your account to view and shop the promotion.

Usual delivery times, methods and charges apply.

Refunds and returns

You can exchange an item for a different size as long as it's the same product and you will still qualify for the promotion.
Please contact our customer services team on 0333 777 8000* to make any adjustments to your account.
You can only place one order within the promotion, so additional orders will not have the reduction applied.
*For call charges contact your service provider.
Returns will be credited to your account as per the standard returns policy.
Next have the right to amend the customers balance if there are any refund discrepancies.

Selection criteria.
Customers have been selected to receive an exclusive online promotion based on shopping habits.

July 2018 (UK only)

THE 25% DISCOUNT DOES NOT APPLY TO: Branded items, sofas and furniture, domestic appliances, swatches, sample paint pots and paint, flowers, wine & spirits, items ordered from the Gift List, Gift Cards, e-Gift cards, Art2Order, photos processing, Gift Experiences, Garden & Plants, wall stickers, house signs, Made2Measure, Hammonds Bedrooms, mattress collection service and furniture assembly service. It cannot be used in conjunction with any other offer.

The 25% DISCOUNT OFFER is only available on July Preview orders, placed up to and including Sunday 10th June 2018.The discount offer is restricted to invited customers only. Next reserves the right to withdraw this offer at any time. ORDERING: Customers placing orders online must successfully sign in via next.co.uk/preview to be eligible for the discount offer. During preview multi buy offers do not apply, but a 25% discount against individual items is applied.

DELIVERY: Priority delivery will be throughout July 2018 when we begin despatching the new season's merchandise (some items may even arrive earlier). No payment is necessary for your preview orders until your goods have been delivered and appear on your statement. However, some items may already be in stock, which means the items will be sent to you straight away and billed. If the order is sent to a different address to the account address full payment will be required at point of order. The standard home delivery charge is £3.99 per order, no matter how large your order. The July Preview is complementary to and forms part of the Next Directory in which our terms and conditions are fully described or visit next.co.uk/terms. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000. For call charges contact your service provider.

The Next Directory Book

The Next Directory may be sent to you, at our discretion, usually in January and July each year at a charge of £3.75 per publication. We will notify you before we send any chargeable publications giving you the chance to cancel. We may also send you supplementary Directories and “New In” publications at no additional charge.

Only invited nextpay credit customers will be able to book a slot and order from the VIP Online Sale. Do not forward details of this service - they are specific to your account.

Slots are limited and will be available on a first come, first served basis. Time slots are restricted to one slot per customer. If you have difficulty booking your slot through this email, you can also access the VIP Online Sale at www.next.co.uk/eoss/. If you have an alternative delivery address set as a default, or select store delivery, you may be required to pay for your sale order in full. If you would like to add your sale order to your nextpay account (subject to available credit), sign into My Account www.next.co.uk/secure/account/Login and remove the default delivery address before logging into your VIP slot. Your order will be delivered to your billing address. The default store can only be changed when you register for your VIP slot. After this the default store cannot be changed for sale orders.

You must use www.next.co.uk/eoss/ to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.

During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.

VIP sale offer cannot be used in conjunction with any other discounted offer.

The VIP Online Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP shopping slot and do not use it, this may affect your eligibility for any priority VIP Online Sale invitations in the future.

All Sale items are subject to availability. Delivery to Next stores is available for sale orders but delivery to Hermes Parcel shops and DPD Precise is not available.

Next day delivery is not available for Sale orders. Delivery of in stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order. Send to a friend delivery service will not be available during the Next Sale.

The following items are not included in Sales unless otherwise stated: flowers, items ordered from the Gift List, Gift Cards, Art2Order, personalised items or items made to your order, photos, domestic appliances, Gift Experiences, wall stickers, Garden and Plants, Hammonds bedrooms and Beaverbrooks products.

See Frequently Asked Questions for further help and information.

General complaints

If you do have a complaint please write to Next Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 8247# or email complaints@next.co.uk . Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Credit complaints

You may be entitled to refer your complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk

All Other complaints

You have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader’s email address when completing the form: ODR@next.co.uk

#ThanksMum Staff Draw - Official Terms And Conditions:

  1. Next is running a prize draw for a chance to win £500.
  2. This draw is open to employees of Next Group of companies (including Directory, Store and Head Office, Warehouse and Distribution staff) only. Those otherwise professionally associated with Next Group
  3. It is a condition of entry to the draw that these rules are accepted as final and that the Entrant agrees to abide by these rules.
  4. Entrants must be aged 16 or over.
  5. To Enter the draw, Entrants must share an image with accompanying text that communicates why their Mother is special to them. Entrants must upload their image to either a.) Instagram using the hashtags #ThanksMum #TodayAtWork and tagging @nextofficial or b.) using the hashtags #ThanksMum #TodayAtWork and also tagging @nextofficial, via the upload button here: www.next.co.uk/win-with-next. If entering on Instagram, entrants’ profile settings must be set to public rather than private for entries to be received.
  6. The Competition entry period starts on 16th February 2018 and will conclude at midnight on 8th March 2018. Only entries loaded and visible to Next within the designated entry period will be considered. Any attempted form of Entry other than as described in these Terms and Conditions is void. Entry must be made by one individual Entrant; no group or organisation entries.
  7. You must have the permission of the subject in the photograph before posting the image. All images will be moderated by Next before being published to the competition page. Next will have no obligation to publish any image, especially that is found to contain graphic or offensive material or does not adhere to the T&Cs.
  8. The winner will be chosen at random and contacted through the relevant internal communication channels after the 8th March 2018. Once the winner has accepted, the winning image will be shared via internal communication channels.
  9. Entry constitutes permission for Next to use your images during and/or after the competition in any form they wish.
  10. No purchase necessary to enter the promotion. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Next is not responsible for lost, corrupted or delayed entries. Next reserves the right to disqualify anyone who violates these Terms and Conditions.
  11. Your personal information will not be shared with other companies for their marketing purposes
  12. Entries that are found to contravene these terms and conditions shall be null and void, regardless of the stage of the competition. In the event that the entry of a Finalist or winner being declared null and void, an alternative Finalist or winner will be selected.
  13. The prize is a £500. This will be paid via a BACS transfer. The prize must be redeemed by July 31st 2018.
  14. The winner must be able to verify they have taken the winning image and that it complies with the Terms and Conditions. Next reserves the right to substitute the prizes with prizes of equal or greater value.
  15. The winner’s full name and country of entry can be obtained after 8th March by emailing press@next.co.uk.
  16. Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of Next and in the circumstances Next may at its absolute discretion vary or amend the competition and the Entrant agrees that no liability shall attach to the promoter as a result thereof.
  17. The Promoter is Next Retail Limited, registered office Desford Road,Enderby, Leicester, LE19 4AT. Registered No. 4521150

SharewithNext Terms and Conditions

Thanks for your interest in sharing your photo with Next! As we commented, we really like your content and we want to share it with our followers and customers, but first, we need your permission to use your photo in this way. Please review the terms and conditions below. If you agree with the followoing, respond to our request with #yesnext. By responding to our request with the hashtag #yesnext, you hereby grant to Next Group of Companies, its affiliates, subsidiaries, franchisees, advertising and promotional agencies, and their agents and representatives (collectively, “Next”), the irrevocable, unrestricted, royalty-free worldwide right to use, publish, display, broadcast, edit, modify and distribute any materials, content, illustrations, photos, videos, comments, or information relating to the Photo (hereinafter, “Material”), including those bearing your name, voice, image, likeness, and/or any other identifiable representation of yourself (collectively, “Your Likeness”). These Materials may appear in any form, style, colour or medium whatsoever now known or later developed (including, without limitation, photographs, videotapes, films, sound recordings, software, drawings, prints, broadcast, in-store displays, internet, email, catalogue and electronic media). By responding to our request with the hashtag #yesnext you warrant and represent that: (a) you are the owner, creator and author of the Material and own all rights to use it or, alternatively, have the right to grant us the rights described above; (b) you have paid or will pay in full any fees or other payments that may be related to the use of the Material; (c) the Material does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; (d) publication of the Material via various media including Web posting, will not infringe on the rights of any third parties; (e) you have obtained permission from all persons whose name, voice, image, likeness and/or any other identifiable representation are included in the Material. You will indemnify and hold harmless Next from any claims to the contrary. Next Group of Companies reserves the right to alter, change or modify the Material, in its sole discretion. You hereby waive any right you may have to inspect or approve the finished materials or any part or element thereof that incorporates Your Likeness. By responding to our request with the hashtag #yesnext, you hereby acknowledge and agree to the above in consideration of the opportunity given to you by Next Group of Companies to appear or have your Material appear in our promotional materials. You acknowledge that you have fully read and understand this document and that you have had any questions regarding its effect or the meaning of its terms answered to my satisfaction. You certify that you are at least 16 years of age.

#ShareWithNext Giveaway – Terms and Conditions

This is a social media giveaway where customers share photos of their Next items either via Instagram or by uploading them to www.next.co.uk/share-with-next. The details of the giveaway and how to enter are as follows:

  • Entrants can enter the giveaway either via Instagram or by uploading their image to www.next.co.uk/share-with-next
  • Entrants are allowed to enter numerous times.
  • One image per month will be picked at random as the winner – this will be picked on the last working day of each month.
  • One winner will receive £100 to spend on next.co.uk (The winner can choose next items to the value of £100 which will then be ordered and distributed by Next.) – this includes Next product only, and excludes any branded product.
  • If entering via Instagram:
    • Entrants can enter the giveaway either via Instagram or by uploading their image to www.next.co.uk/share-with-next
    • Entrants are allowed to enter numerous times.
    • One image per month will be picked at random as the winner – this will be picked on the last working day of each month.
    • One winner will receive £100 to spend on next.co.uk (The winner can choose next items to the value of £100 which will then be ordered and distributed by Next.) – this includes Next product only, and excludes any branded product.

The winner will be notified via direct message on Instagram or by email at the start of the following month, with details of how to claim the prize.

The competition winner must claim their prize within 5 days of notification being sent and Next reserves the right to select an alternative winner should the prize not be claimed within this time. The prize cannot be exchanged for cash or otherwise and no cash alternative will be offered. Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances. Liability cannot be accepted for entries, which are lost in transit or not received by Next due to technical difficulties. Competition is open to residents of the United Kingdom, Channel Islands, Isle of Man and Republic of Ireland who are aged 18 or over only.

Next reserves the right to exclude from the competition any entry that does not meet the criteria set out in these Terms and Conditions.

Next’s decision is final and no correspondence will be entered into. We reserve the right to feature the winning Instagram post, as well as the name and county of the prize winner in future publications and publicity. Next reserves the right to apply the value of the prize to any outstanding account(s) of Next Group Companies.

The winner's name and will be available from the 2nd week of each month by sending an email to nextofficial@next.co.uk. This promotion is NOT open to employees of Next, nor their families, associated agents, or anyone professionally connected with the promotion.

The promoter is Next Retail Ltd, trading as Next Directory. Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered No. 4521150

Use of internet bots

We only permit the use of low computing resource software applications that run automated scripts (internet bots) on the Next websites which comply with our current bot policy and for which we have given permission (permitted bots). All other internet bots are unauthorised bots and are not permitted to be used on any Next websites.
Internet bots that use, or in our opinion may use, an excessive amount of computing resource, automatically add items to basket without human intervention or impact the shopping experience for other customers are examples of unauthorised bots. We reserve the right to block any unauthorised bots from our websites (ourselves and through third parties such as internet service providers) and to immediately suspend or close any accounts which we suspect of using unauthorised bots.
Internet bots must never be used on the clearance tab of our website.
You agree to indemnify us against all losses, costs and expenses that we incur in connection with your breach of these rules relating to the use of internet bots on our website.

EMAIL PRIZE DRAW

  1. Next is running a prize draw for a chance to win a £100 e-gift card to spend online at Next.
  2. Entrants are automatically entered into the prize draw once the ‘ENTER NOW’ button is clicked on.
  3. One entry per person.
  4. Entrants must be aged 18 or over.
  5. This prize draw is open to residents of the United Kingdom, Channel Islands and the Isle of Man, except employees of Next Group of companies (including Directory, Store and Head Office, Warehouse and Distribution), their families, or any other company professionally associated with the prize draw.
  6. It is a condition of entry to the prize draw that these rules are accepted as final and that the entrant agrees to abide by these rules.
  7. The prize draw entry period starts on 9th June 2018 and will conclude at midnight on 17th June 2018.
  8. One winner will be chosen at random from all entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process. The winner will be notified by email within 28 days of the closing date. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and Next shall be entitled to select another winner.
  9. The prize will be emailed to the winner.
  10. Next reserves the right to feature the name and home county of the winner in future promotions and on its website.
  11. No purchase necessary to enter the promotion. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Next is not responsible for lost, corrupted or delayed entries. Next reserves the right to disqualify anyone who violates these Terms and Conditions.
  12. Your personal information will not be shared with other companies for their marketing purposes.
  13. The winner’s full name and country of entry can be obtained by emailing press@next.co.uk.
  14. Next reserves the right to apply the value of the prize to any outstanding account(s) of Next Group Companies.
  15. Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of Next and in the circumstances Next may at its absolute discretion vary or amend the competition and the Entrant agrees that no liability shall attach to the promoter as a result thereof.
  16. The Promoter is Next Retail Limited, registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered No. 4521150

Win £500 from Lipsy’ Competition T&Cs:

  1. Eligibility: This Promotion is open to UK residents, aged 18 or over, excluding employees of Lipsy Ltd and Next PLC and its subsidiary companies.
  2. One entry per person allowed. No purchase necessary.
  3. Start Date: Wednesday 1st August 2018 at 5pm.
  4. Closing date: Wednesday 22nd August 2018 at 5pm.
  5. To enter, entrants must do the following on the official @LipsyLondon Instagram account between 5PM on the start date and 5PM on the closing date.
    1. Follow the official LipsyLondon Instagram account (@LipsyLondon)
    2. Like the post
    3. Comment with your most recent Emoji
  6. Entries made after Wednesday 22nd August 2018, 5pm will not be counted. Lipsy will keep an audit of entrants made up to the hour of the closing time.
  7. The Winner will be the last individual who comments on the post at 5pm on Wednesday 22nd August 2018 and contacted directly by Lipsy Limited via Instagram direct mail on or after midday that day.
  8. The winner must confirm whether he or she wishes to claim the prize within 3 days of receiving a notification per day. If the winner fails to do so, the winner shall forfeit the prize and Lipsy reserves the right to award the prize to a reserve winner selected at the same time as the original winner. In the event of unforeseen circumstances Lipsy reserves the right to substitute the prize for an alternative of equal or greater value. All reasonable efforts will be made to contact the winner before awarding the prize to a reserve.
  9. The prize is as follows:
    1. £500 sent via direct bank transfer.
  10. The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the Winner as specified in the entry Terms & Conditions.
  11. Lipsy will contact the prize winner to verify bank details for the £500 bank transfer.
  12. Lipsy will need to contact the competition winner via email and telephone.
  13. The winner must be a UK resident and currently residing in the UK and hold a UK bank account for the money to be transferred into.
  14. The Promoters decision is final and no correspondence will be entered into.
  15. Lipsy reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
  16. By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition
  17. The Winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post
  18. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Lipsy. Accordingly, Lipsy may at its absolute discretion vary, amend or withdraw the competition and the Winner agrees that no liability shall attach to the promoter as a result thereof.
  19. To the fullest extent permitted by law Lipsy excludes all liability for any loss, damage or injury suffered by the prize winner and/or their guest as a result of accepting the prize.
  20. The competition and these Terms and Conditions are governed by English law and each entrant hereby irrecoverably submits to the exclusive jurisdiction of the English courts.

The Promoter is: Lipsy Limited, 200 – 208 Tottenham Court Road, London, W1T 7PL

Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy Limited Marketing, Glen House, Tottenham Court Road, London, W1T 7PL

Win a Trip to New York for you and your Besties’ Competition T&Cs:

  1. Eligibility: This Promotion is open to UK residents, aged 18 or over, excluding employees of Lipsy Ltd and Next PLC and its subsidiary companies.
  2. One entry per person allowed. No purchase necessary.
  3. Start Date: Friday 17th August 2018 at 5pm
  4. Closing date: Friday 14th September 2018 at 5pm.
  5. To enter, entrants must do the following on the official @LipsyLondon Instagram account between 5PM on the start date and 5PM on the closing date.
    1. Like the dedicated Instagram competition post.
    2. Tag the Instagram handle of their 3x bestfriends in the comment section of the dedicated Instagram competition post.
    3. The individual and their 3x bestfriends must all follow the official LipsyLondon Instagram account (@LipsyLondon)
  6. Entries made after Friday 14th September 2018, 5pm will not be counted.
  7. The Winner will be selected at random by Lipsy Limited on Monday 17th September 2018 and contacted directly by Lipsy Limited via Instagram direct mail on or after midday that day.
  8. The winner will be announced on Lipsy’s Instagram stories on Monday 24th September 2018.
  9. The winner must confirm whether he or she wishes to claim the prize within 3 days of receiving a notification per day. If the winner fails to do so, the winner shall forfeit the prize and Lipsy reserves the right to award the prize to a reserve winner selected at the same time as the original winner. In the event of unforeseen circumstances Lipsy reserves the right to substitute the prize for an alternative of equal or greater value. All reasonable efforts will be made to contact the winner before awarding the prize to a reserve.
  10. The prize is as follows:
    1. 4x return flights to New York for the winner and 3 guests 18 years old or over
    2. 4 night stay in a New York hotel (two twin rooms)
    3. £1000 spending money (via direct bank transfer)
    4. 4x £200 Lipsy voucher
  11. The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the Winner as specified in the entry Terms & Conditions.
  12. This prize must be fulfilled within 8 weeks of the competition ending – the exact date will be advised by the Lipsy marketing team upon winning.
  13. Lipsy will contact the prize winner to verify bank details for the £1000 bank transfer.
  14. Lipsy will need to contact the competition winner via email and telephone to make flight and accommodation bookings.
  15. Travel insurance is not included within the prize.
  16. The winner and their guest must have a valid UK passport and 6 months validity from the date of return travel to the UK.
  17. The winner and 3x friends must be UK residents and currently residing in the UK
  18. The winner and 3x friends must fly in and out of the UK from the same airport on the same flights.
  19. All winners have to comply with local laws and customs, including US immigration and visa laws (eg obtaining an ESTA visa via https://esta.cbp.dhs.gov/esta/). You agree to familiarise yourself with these prior to departure and comply any such laws and customs. Please also refer to the UK Foreign & Commonwealth Office website. https://www.gov.uk/foreign-travel-advice/usa
  20. The Lipsy Gift Card must be used in-store or online at Next.co.uk. No cash alternative will be given.
  21. The Promoters decision is final and no correspondence will be entered into.
  22. Lipsy reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
  23. By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition
  24. The Winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post
  25. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Lipsy. Accordingly, Lipsy may at its absolute discretion vary, amend or withdraw the competition and the Winner agrees that no liability shall attach to the promoter as a result thereof.
  26. To the fullest extent permitted by law Lipsy excludes all liability for any loss, damage or injury suffered by the prize winner and/or their guest as a result of accepting the prize.
  27. The competition and these Terms and Conditions are governed by English law and each entrant hereby irrecoverably submits to the exclusive jurisdiction of the English courts.

The Promoter is: Lipsy Limited, 200 – 208 Tottenham Court Road, London, W1T 7PL

Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy Limited Marketing, Glen House, Tottenham Court Road, London, W1T 7PL

Win a £1000 gift card, hotel stay and afternoon tea’ Competition T&Cs

  1. Eligibility: This Promotion is open to UK residents, aged 18 or over, excluding employees of Lipsy Ltd and Next PLC and its subsidiary companies.
  2. One entry per person allowed. No purchase necessary.
  3. Start Date: Friday 7th September 2018 at 5pm.
  4. Closing date: Friday 21st September 2018 at 5pm.
  5. To enter, entrants must do the following on the official @LipsyLondon Instagram account between 5PM on the start date and 5PM on the closing date.
    • A) Like the dedicated Instagram competition post.
    • B) Tag the Instagram handle of who they would like to share the prize with in the comment section of the dedicated Instagram competition post.
    • C) The individual commenting and their chosen tagged individual must both follow the official LipsyLondon Instagram account (@LipsyLondon)
  6. Entries made after Friday 21st September 2018, 5pm will not be counted.
  7. The Winner will be selected at random by Lipsy Limited on Monday 24th September 2018 and contacted directly by Lipsy Limited via Instagram direct mail on or after midday that day.
  8. The winner will be announced on Lipsy’s Instagram stories on Monday 1st October 2018.
  9. The winner must confirm whether he or she wishes to claim the prize within 3 days of receiving a notification per day. If the winner fails to do so, the winner shall forfeit the prize and Lipsy reserves the right to award the prize to a reserve winner selected at the same time as the original winner. In the event of unforeseen circumstances Lipsy reserves the right to substitute the prize for an alternative of equal or greater value. All reasonable efforts will be made to contact the winner before awarding the prize to a reserve.
  10. The prize is as follows:
    • - £1000 Lipsy gift voucher
    • - 1 night stay in a London hotel (One room)
    • - Afternoon tea for two in London
  11. The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the Winner as specified in the entry Terms & Conditions.
  12. This prize must be fulfilled within 6 weeks of the competition ending – the exact date will be advised by the Lipsy marketing team upon winning.
  13. The hotel and afternoon tea location will be decided by Lipsy staff members and the exact details will be advised upon winning.
  14. Travel is not included in this prize.
  15. Lipsy will contact the prize winner to verify details for the prize.
  16. The winner and their guest must have a valid UK passport.
  17. The winner and their chosen individual must be UK residents and currently residing in the UK.
  18. The Lipsy Gift Card must be used in-store or online at Next.co.uk. No cash alternative will be given.
  19. The Promoters decision is final and no correspondence will be entered into.
  20. Lipsy reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
  21. By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition
  22. The Winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post
  23. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Lipsy. Accordingly, Lipsy may at its absolute discretion vary, amend or withdraw the competition and the Winner agrees that no liability shall attach to the promoter as a result thereof.
  24. To the fullest extent permitted by law Lipsy excludes all liability for any loss, damage or injury suffered by the prize winner and/or their guest as a result of accepting the prize.
  25. The competition and these Terms and Conditions are governed by English law and each entrant hereby irrecoverably submits to the exclusive jurisdiction of the English courts.

The Promoter is: Lipsy Limited, 200 – 208 Tottenham Court Road, London, W1T 7PL

Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy Limited Marketing, Glen House, Tottenham Court Road, London, W1T 7PL

Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions. If our order is faulty in any way, please contact us on 0333 777 8138.

Photos and photo gifts

Next's liability to you in respect of your order (including in respect of delayed, corrupted, damaged and lost orders) is limited to the value of the order. If the images you submit are of value, or you are using the service for business purposes, such that, in the event your images were damaged, destroyed or lost, your loss would exceed that amount, you should take out the appropriate insurance at your responsibility. Your legal rights are not affected. We recommend that before submitting digital images to us you retain a copy for yourself to use in the unlikely event of your images being lost or corrupted. In particular, whilst the web album service is intended to provide a convenient way of grouping your images and sharing them with others, it is not intended as stand alone depository for your images and you should not rely on it as such. You should always retain your own copies of all images uploaded.

Delivery of prints

All prints will be delivered to the delivery address supplied by you during the registration process. Your order will be accepted upon Next notifying you by email that your order has been accepted and has agreed to supply the prints, greetings cards and/or photo gifts to you. Time for delivery of photos and photo gifts is an estimate only and it is not a condition of this agreement.

Delivery time varies depending on the product. For prints it should take 2-7 working days, for all other products, please allow up to 12 working days.

If your products haven't arrived within the relevant time period for your order,( eg a 16x24 Canvas can be up to 12 working days from time of order), then please check with your local sorting office to see if they are holding any packages for you. Otherwise, please contact us with your order number and full address.

Returns and cancellations

You hereby consent to the Next photo printing services commencing immediately and as such you will not have a right to cancel your order. However, in the event that you are unhappy with any aspect of our online print services, you will be entitled to send the prints back to Next within 30 days of receipt whereupon Next will provide a full refund of the purchase price. Due to the personalised nature of photo gifts and greetings cards, we are unable to offer refunds on these items. If you believe your item is faulty after 30 days or you have any questions, please contact 0333 777 4510# or send an email to customer_team@next.co.uk. Your legal rights are not affected.

You warrant that you will not use any of the photo printing services for any fraudulent or illegal purpose and that you will not submit any image that:

is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above. You accept that you will be liable for any action taken against Next in relation to such activities and will fully indemnify Next against all actions, claims, demands or costs which may arise as a result.

Next reserves the right to decline to print or return any image.

You warrant that you are the owner of the copyright in any material that you send to us for reproduction.

Liability

Without prejudice to the first paragraph of the Photos and photo gifts section, above, Next's liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.

Next shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.

Your legal rights are not affected by this clause.

Art2Order

As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.

Unframed Items - Under the Consumer Rights Act 2015, you have the right to cancel orders containing only unframed items within a period of 14 days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Consumer Regulations, please contact your Citizens' Advice Bureau or a solicitor.

Returns

If you wish to arrange for goods to be returned, please contact customer services on 01273 511943 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.

Please note:
Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.

Refunds
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.

Damage/Non-delivery
If goods are received damaged, please notify our customer services as soon as possible after receipt on 01273 511943. Damaged product and packaging must be retained in case inspection is requested by our carriers.

Availability and Deliverability
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.

Corrections
Descriptions of goods and services included in the Art2order site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.

Copyright
The images used on the Art2order website are the property of Art2order or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.

Next to no time

Furniture build service available with selected items of Next To No Time furniture only.

Please order for each item you wish to be built. Wall attachment not included. The address at which the Assembly Service is required must be within the mainland of the United Kingdom (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).

Savings offer on selected items of furniture.

Save 10% when buying 2 or more Next branded items across Sofas, Chairs, Furniture, Bed & Mattress collections where each item is priced at £150 and over. Offer excludes mirrors. Applies to next branded products only. To get any saving you must order multiple items on the same order at the same time. Offer only applies to full price orders. If you later return any of the items the discount will not apply and your refund account will be adjusted.

Sofas And Furniture

When ordering a sofa, or armchair, you can order a free swatch of fabric to be sure of the colour and texture – to do this, please contact us on 0333 777 8000#.

Please check the dimensions of your chosen sofa or furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination. Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery.

We deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £8.00 will apply, and a fee of £3.99 for all smaller items. If you wish to select a 2 hour delivery slot for 2 person deliveries, the charge is £15.

You will only be charged one delivery fee for orders with multiple items. The timescale for delivery will be based upon the item with the latest availability, to ensure all items are delivered together.

Items under our 5 DAY DELIVERY scheme will be delivered within 5 working days (subject to stock and courier availability).

If the initial delivery date given is not convenient for you, we will offer two alternative dates. Please be aware that the alternative dates are likely to be after the agreed 5 day timeframe. If we have said we will deliver within 5 days but no do not offer a delivery time within that timeframe, please contact us on 0333 777 8077#.

When your items are ready for delivery, we will be in touch with a delivery date. Unless you have chosen the 2 hour delivery slot, you will be given the option to choose a slot either before 12 noon, between 10am and 2pm, or after 1pm.

Sofa And Funiture Returns And Cancellations

The Day of Delivery

  • Please ensure you are at the property at the agreed time to accept delivery, and that our delivery staff have clear access to deliver your items.
  • Sofas and other large assembled furniture items will be placed in the room of your choice.
  • Once we have unpacked your item(s), you will be asked to check them. Self-assembly items will be placed in their packaging in the room of your choice.
  • You will be charged if you are not at home to accept delivery at the agreed time or delivery is refused by you.
Missed Delivery

If You Change Your Mind and Wish to Cancel After Delivery

  • You must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them. Please return goods to us in their original packaging and ensure that all parts and fittings are included.
  • If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend a recorded or secure delivery method is used when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.
  • Charges for collection are shown in the table below.
  • If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us on 0333 777 8999#.
Collection Charge

*All timings start on the day after delivery.

Day 1 to 14

  • If you wish to return or cancel your order, you must notify us within 14 days.
  • A charge of £30 will apply per collection.

After Day 15

  • We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home
  • Once we have deemed the item(s) as fit for re-sale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse.

The policy above complies with the Consumer Contracts Regulations 2013. For full details of your rights under the Regulations, please contact your local Citizens Advice Bureau or a Solicitor.

Faulty Furniture Items

  • If you believe any sofa or furniture item is faulty, please contact us on 0333 777 8999# as soon as you become aware of a fault.
  • We will then arrange for an independent expert to inspect the item in your home. Where possible, they will arrange for the fault to be repaired. If your sofa or furniture item is deemed to be faulty within 30 days of receipt, and you do not wish for the item to be repaired or replaced, you are able to reject the item and receive a full refund.
  • If the item cannot be repaired, we will arrange to collect the item free of charge. The item will either be replaced, or a full refund will be issued to you if you have chosen to reject the item.

Mattresses

Please leave the protective wrapping on your mattress until you are sure you wish to keep it. For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights.

When you buy a new mattress from us, we can take away and dispose of your old or unwanted item, for a free of £20.

101 Nights Trial

The following mattresses: House Memory Foam Medium 415852 Firm 446552 , 1000 Gel Medium 991862 Firm 948716 , 2000 Gel Medium 751928 Firm 410312, Rolled Memory 173317 Aloft Mattress are all included in the 101 Nights trial.

The trial begins on the day the mattress is delivered. If you wish to return the mattress for free, please contact customer services (0333 777 8000) and they will arrange collection and send out a returns bag that the mattress must be packed in and sealed with tape. Our delivery team will collect from the room of your choice. Please do not leave the mattress outside, as unfortunately we will not be able to take any items which have been damaged due to being left outside. Our carriers are also required to use their discretion, and may refuse the collection, if they feel the mattress presents a health and safety risk. This offer is in addition to your usual legal rights, which are not affected.

Pillows & Duvets

To ensure these products are returned in a clean and re-saleable condition, please use the returns bag provided. Please also ensure all items in a set are returned together.

Lighting

For your safety these products must be installed in accordance with local building regulations. If in any doubt or where acquired by law consult a competent person who is registered with an electrical self certification scheme.

Domestic Appliances

Please read these products terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by Appliances Online Ltd, trading as Next Domestic Appliances) makes the products available to you ("Product Terms").

Prices

The prices payable for the items that you order are clearly set out on the web site or in the Next Directory. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charge is £19.99* for mainland UK (£29.99 for Northern Ireland). *Please note that there is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (available in mainland UK only).

Product dimensions, weights, colours & specifications

It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account, bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 14 days as per the Consumer Rights Act 2015.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 (£29.99 Northern Ireland) again to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.99 (£29.99 for Northern Ireland deliveries) may be charged.

*Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only.

On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.

You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.

Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded.

Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your legal rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.

Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

All products are sold on the basis that they are suitable for domestic use only. Use of products for non domestic use could void your warranty.

Rapid Delivery

There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.

* We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.

Connection

You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item. * Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.

The delivery team will be unable to connect your new appliance if:

  • The old machine is not disconnected.
  • Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unsuitable.
  • Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
  • Alterations to existing plumbing and electrical wiring are required i.e. Hard Wired.
  • Alterations are required to existing cupboards and cabinets.

* We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above. Please note, this service is only available in mainland UK.

Recycling

You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**. We have a maximum pick up weight of 50Kg.

All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.

Collected goods for recycling are deemed to have zero value.

** Recycling for each appliance is £14.99.

Please note, this service is only available in mainland UK.

Cancellation

If you wish to cancel your order before delivery, wherever possible we ask that you advise us at least 3 working days before your planned delivery date.

Where the goods have been delivered to you, you may cancel your contract up to 14 days from the date of delivery and return the goods to us, in line with the Consumer Contracts Regulations 2013. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. For further information and charges please see Returns. No goods can be returned to store for a refund - all cancellations must be processed via Next Domestic Appliances. This does not affect your legal rights.

Returns - Non Faulty Goods

If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase.

If for any reason you need to return an item within 14 days of receiving delivery, please call the Next Domestic Appliances customer help line (0333 777 8907#) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection, unless the goods are faulty.

Under the terms of the Consumer Contracts Regulations you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Next Domestic Appliances cannot be returned to a Next store. Your legal rights are not affected.

Returns - Faulty Goods

Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with: you provide written notice of the defect to us and/or telephone us quoting your order reference number; and you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Next Domestic Appliances at the our expense for the examination to take place there.

Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Next Domestic Appliances. If the fault has been reported to us within 30 days of the date of receipt, you may choose to reject the goods and receive a full refund.

Next Domestic Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Next Domestic Appliances.

To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0333 777 8907# who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.

Payment

You can pay with your Next account or any of the following Maestro, MasterCard, American Express or Visa cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

Liability

The following provisions set out the entire financial liability of Next Domestic Appliances (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of: any breach of these conditions; any use made or resale by you of any of the goods, or of any product incorporating any of the goods; and any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by the Consumer Rights Act 2015) are to the fullest extent permitted by law excluded from the Contract.

Nothing in these conditions excludes or limits the liability of Next Domestic Appliances:

for death or personal injury caused by Next Domestic Appliances negligence; or under section 2(3), Consumer Contracts Act 1987; or for any matter which it would be illegal for Next Domestic Appliances to exclude or attempt to exclude its liability; or for fraud or fraudulent misrepresentation.

Subject to the above clauses:

Next Domestic Appliances total liability in contract, tort (including negligence or breach of legal duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract.

General

These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Online, a trading name of Next Retail Limited and part of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next Online will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Holdings Limited Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. #For call charges contact your service provider.

Customer Services

If you have an order query please email us at enquiries@nextdomesticappliances.co.uk or call us on 0333 777 8907# Monday to Saturday 8am till 8pm, Sunday 10am till 4pm.

Please note telephone calls may be recorded for training and quality purposes.

Next Domestic Appliances, AO Limited, Aspinall House, Middlebrook, Bolton. BL6 6QQ

Made To Order Curtains, Curtain accessories, Cushions, Blinds.

Measurements

Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed. WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.

Cancellations

As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature.

Delivery

We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Returns

Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0333 777 8160#. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.

Availability

All orders for products are subject to availability. Availbility is usually advises when placing an order but if this is not possible, we will advise of any delay as soon as possible.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Wall Stickers

Delivery Schedule

We aim to despatch all items within 5-7 working days of the order being placed. We will email you when your products are despatched. Delivery is by Royal Mail at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Next Wall Stickers operate a 14 day policy from date of order before we can class an item as lost in transit. If your goods do not arrive once these timescales have been breached then we'll gladly re-make your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them. We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.

If the goods we deliver are damaged or defective please email us on help@nextwallstickers.co.uk with full details of the problem, within 30 days of the delivery of the goods in question. If you discover a fault after 30 days, or if you have any questions please contact 0333 777 4510# or send an email to customer_team@next.co.uk. Your legal rights are not affected.

Customer Service / Contact Us

If you need to reach us, please email us on help@nextwallstickers.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at: Home Customer Services, Desford Road, Enderby, Leicester. LE19 4AT

Cancellations

Wall Sticker products that give you a choice of colour and size are custom-made to order. Cancellation is not possible after the order has been placed and accepted. This is due to the products ‘bespoke' nature. If the products are considered faulty or not as described by us, we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs.

Returns

You can only return items which are faulty, do not fit their description, or do not meet with your instructions, in a new and unused condition. If your order is damaged in anyway once you receive it, please email us straight away and DO NOT attempt to fit the wall sticker, we will replace the damaged goods.

Guarantee

All of our products carry a 12 month warranty. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. All measurements are metric.

Product Installation

We cannot be held responsible for any damage to paint work/fixtures and or fittings during the process of installation/removal. Our products are classed as Do-It-Yourself with the understanding that installation is to be carried out by you the customer and we cannot be held responsible for the actions of our customers during the handling of our products. In very rare cases paint may have to be 'touched up' after removal/installation depending on the current state of your painted walls.

House Signs

Delivery Schedule

All HOUSE SIGNS will be delivered within 10 working days of you receiving confirmation of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them.

We reserve the right to charge any delivery costs from the customer, if an item is returned to us due to failed delivery after delivery arrangements have been communicated to you.

We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.

If the goods we deliver are damaged or defective you must phone us on 0333 777 8999# with full details of the problem, within 30 days of the delivery of the goods in question.

Customer Service / Contact Us

If you need to reach us, please email us on customer_team@next.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at: Home Customer Services, Desford Road, Enderby, Leicester. LE19 4AT

Shipping And Handling

Delivery costs are detailed on the website. Any additional costs will be notified to you by email at the time of order, or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.

All packages are sent via Royal Mail Recorded Delivery, all goods will require a signature upon delivery.

Cancellations

As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature. This does not affect your rights in respect of faulty products.

Returns Policy

You must return items which are faulty on arrival, do not fit their description, or do not meet with your instructions, within 30 days in a new and unused condition. If your order is damaged in anyway once you receive it, please phone us straight away and DO NOT attempt to fit the HOUSE SIGN, we will replace the damaged goods or refund the purchase price once the faulty item is returned back to us. If you discover a fault after 30 days, or if you have any questions please contact 0333 777 4510# or send an email to customer_team@next.co.uk. Your legal rights are not affected.

Guarantee

All of our products carry a 12 month warranty.

We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Bespoke Plaque Production

When purchasing a HOUSE SIGN the buyer agrees that the product is a bespoke product, made to the exact design, spelling and punctuation and will not be changed once confirmation of order has been sent. If the company finds inappropriate content or any copyright infringement we reserve the right to refuse production.

Colours, shapes and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Also colour variations are likely to occur due to the nature of natural raw materials used.

Irregular shaped plaques may vary slightly from the samples shown. All measurements are metric.

Garden Plants

General

At Next Garden Plants we guarantee only to send you top notch plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Customer Services

Please either phone on 01344 578 844 between 9am and 5pm, Monday to Friday, (For call charges, contact your service provider) or email plants@next.co.uk.

Incorrect Goods

If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 30 days unused in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 30 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If you discover a fault after 30 days, or if you have any questions please contact: 0333 777 4510# or send an email to plants@next.co.uk. Your legal rights are not affected.

Damaged or Defective Plants

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

One year Guarantee on Plants, shrubs, trees and perennials

Our plants (all fully hardy shrubs, trees and perennials, excluding bulbs, annuals, biennials and short-lived perennials) are all guaranteed for one year after you've bought them. If the plant fails in the first 12 months, send us a picture of the plant along with your order reference number to mailto:plants@next.co.uk. Once we have determined the cause of the problem we will endeavour to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. You will not be charged for delivery on replacement of faulty items.

Cancellation

To cancel an order, please drop us an e-mail at plants@next.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Substitutes

If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar. You can rely on us to choose a plant that's not only of a comparable size and price but one that fits in with the overall design we've worked on with you.

Beaverbrooks Terms And Conditions Only

DELIVERY:
We aim to deliver your products within 5 working days of receipt of your order. Rings are made to your order so allow at least 10 working days for delivery. We cannot deliver to any address outside the UK (including BFPO addresses). Next standard delivery charge applies.
RETURNS: Please do not return Beaverbrooks products to Next with your courier or to Next stores. You will be sent detailed returns information with your Beaverbrooks product. To return, please use the pre-paid returns label provided. You can return Beaverbrooks products up to 30 days after receipt of your order. Failure to return Beaverbrooks product direct to Beaverbrooks will delay any refund to your Account.

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Next (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to Next, you represent and warrant that:

You are the sole author and have not copied the content from any third party;

All content that you post is accurate;

Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content:

You further agree and warrant that you shall not submit any content:

That is known by you to be false, inaccurate or misleading;

That infringes any third party's copyright, trademark, or privacy;

That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;

That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or

That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

The Next Experiences issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Next Experiences and provided by selected suppliers.

Voucher Validity

Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding promotions). A Voucher can only be extended once and must be done while the Voucher is valid.

Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity.

Choosing Your Activity

You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.

Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Exchanging your Voucher

A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the same retail chain or website may be merged together; and you may not merge any Vouchers previously merged or exchanged.

Please note Next Experiences promotional products, tangible gift products and Weekend Gift Breaks products are excluded from the list of exchangeable products.

Bookings

In order to enjoy your chosen activity and to arrange a time and place for your activity you are asked to choose your preferred location then follow the booking instructions on the Voucher pack.

You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.

Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Description And Photography

We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Next Experiences.

Please note depending on the location you choose the experience title may differ to that of experience title used by our suppliers, but this does not effect your entitlement as described in your Voucher pack.

Insurance

Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your information pack.

Refunds

If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your unused and valid Voucher. Refunds will be paid back onto your Next account. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider. We ask you to photocopy your Voucher before sending it into us or to send it via registered post, as your Voucher is a valuable document.

Personalised Item Refunds

Your rights to return the goods to us will not apply in the following circumstances:

Any products that we have made, personalised or customised specifically for you.

If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. If you require a refund due to a defect, then you must request this within 30 days of receipt of the goods.

If you discover a defect after this time, please contact us on 0333 777 8000 or email us: customer_team@next.co.uk

By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns or offer an exchange if you have a change of mind.

Activity Cheques

Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.

Age, Size And Health Restrictions

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify the activity provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.

Activity, Availability And Timings

These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.

If We Cancel Or Change Your Activity

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.

We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.

If You Need To Cancel Or Change Your Activity Booking

You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Next Experiences if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Next Experiences as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Weather and other potential issues

Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Next Experiences is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.

In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Next Experiences, who will take up the problem with the supplier on your behalf.

Prices

We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.

Contracts (Rights Of Third Parties) Act 1999

A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Next Experiences agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.

Next Experiences, The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862.

We take our role as a responsible retailer very seriously, that is why we are supporting the WEEE (Waste Electrical and Electronic Equipment) Directive from the government and doing our bit to help care for the environment.

What is the WEEE Directive?

The Directive states that as a retailer we are responsible for increasing the amount of WEEE that is recycled in the UK by assisting in the development of dedicated WEEE collection facilities.

The Directive came into effect on 1st July 2007.

What are we doing?

We have contributed to a national fund which will help to develop specific WEEE collection centres to ensure that more WEEE gets recycled.

We offer a collection service on a like for like basis, for example if you buy a microwave we can take away your old one. All the appliances we collect are then sent to be recycled.

What do you have to do?

If you require this service then we ask that you request this at the point of ordering.

Please ensure that the appliance is disconnected from all electricity, gas or water supply before it is collected. In addition to this please ensure that any refrigeration products are emptied of all food and fully de-frosted prior to collection.

National Support

The national fund we have contributed to will help local councils develop their WEEE collection facilities further, so you can still recycle your appliances even if you do not opt for our service.

Not all council sites are able to collect all types of WEEE, to find your nearest participating site and for advice on all aspects of recycling at home visit: recycle-more.co.uk

Products which are covered by the WEEE Regulations have a crossed out wheelie bin symbol on either the product itself or its packaging. This symbol aims to encourage you to identify and dispose of WEEE product separately from other household waste when it reaches the end of its life. To ensure you don’t contribute to damaging the environment, please ask at the time of order for us to take away your old appliance or use recycle-more.co.uk to locate your nearest recycle facility. Recycle more helpline 08450 682572. Your old Next Home Brochure can be recycled with your kerbside collection for newspapers and magazines or at your local recycling centre. For details of your local services, enter your postcode at http://www.recyclenow.com

Next Home Brochures are printed on paper produced from sustainable managed forests and controlled sources accredited by the PEFC (Programme for the Endorsement of Forest Certification Schemes; pefc.org) OFFENSIVE WEAPONS ACT Knives may only be sold to persons over the age of 18.

Privacy Policy Statement

These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, subsidiary of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Holdings Limited companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider. Click here to see our privacy policy.

Prices

UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Next Online may differ from prices in-store.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Availability

All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine, vintages and labels may vary from those shown.

Colour of reproduction

Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Direct Marketing Association

Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.

Language

This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

Company Information, VAT And Sales Taxes

Company Registered Number: 4521150
United Kingdom VAT Registration: GB 179 7658 90
Jersey GST registration: 0002822

Changes

If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, in the Directory or by separate note to you.

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Copyright
© Copyright of Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.

Lipsy - Terms & Conditions For Purchase Of Modelling Services

1. DEFINITIONS

1.1 In these Conditions the following words have the following meanings:

"Supplier" means the person, company or firm supplying the services of the Model to Lipsy; "Booking Form" means Lipsy’s standard model booking form setting out the Model and the dates of Service Days "Conditions" means these terms and conditions of purchase of modelling services "Hourly Rate" such rate as is agreed by Lipsy and the Supplier at the time of booking a Model "London" any location within the M25 boundary "Model" such model as shall be specified by Lipsy and booked through the Agency using a Booking Form “Model IP Rights” means Model’s trade marks (whether registered or unregistered), name and likeness, goodwill and reputation in her/his name "LIPSY" means Lipsy Limited (Company No. 5728110), Desford Road, Enderby, Leicester, LE19 4AT “Lipsy Licensees” Lipsy Ltd and its group companies (meaning any company which is a direct or indirect subsidiary of the parent company of Lipsy Limited) and the franchise partners, licensees, customers and other business associates of Lipsy Ltd. “Products” Fashion apparel and other products, and accessories sold by Lipsy “Service Day” a day upon which a Model is booked to provides their services hereunder for nine hours. “Territory” the World including the world wide web. “Travel Day” shall mean a day upon which a Model is travelling solely in connection with a Service Day.

1.2 These Conditions shall govern the contractual relationship between the Supplier and Lipsy to the exclusion of any other terms and conditions (including the Supplier's terms and conditions).

1.3 No variation of these to these Conditions shall be binding on Lipsy unless agreed in writing by Lipsy (which shall not include email)


2. BOOKING

2.1 Lipsy shall book the Model with the Supplier by telephone or email and will confirm all bookings in writing by Booking Form.

2.2 A binding contract shall exist when the Supplier accepts Lipsy's confirmation (whether in writing, verbally or by conduct)

2.3 At the time of booking Lipsy and the Supplier will agree the Hourly Rate or a Service Day rate and a rate for overtime.

2.4 Overtime may be paid for any additional hours required on a Service Day at the Hourly Rate.


3. TRAVEL

3.1 Lipsy may arrange travel for the Model to any location outside London or will reimburse the reasonably incurred travel if approved by Lipsy at the point of booking of the Model to attend any location outside London.

3.2 Time spent travelling to attend a shoot outside London may be charged at the Hourly Rate, if agreed at the point of booking, and the total amount charged for travel shall not exceed 50% of the price of a Service Day.


4. OBLIGATIONS OF SUPPLIER

4.1 The Supplier acknowledges that Lipsy requires the personal services of the Model as set out in these Conditions and any substitute for the Model will not be acceptable to Lipsy. The Supplier

4.2 The Supplier shall ensure that all Models shall wear only Products selected by Lipsy (such Products to be provided by Lipsy) and participate in photoshoots arranged by Lipsy. The Supplier shall ensure that the Model shall comply with the reasonable requests of Lipsy and the photographers at each photoshoot.

4.3 The Supplier shall ensure that the Models conduct themselves in a fit and proper manner and shall not engage in any activities which in the reasonable opinion of Lipsy would bring the brand, reputation or image of Lipsy into disrepute. By way of example only, activities which will be regarded as bringing the Lipsy brand into disrepute include (without limitation) the following: (i) making remarks or behaving in a manner which condones behaviour which is prejudicial on the grounds of race, religion, gender, sexual orientation, age or cultural background; (ii) taking or the condoning of taking any classified drugs or narcotics except those which have been prescribed by a medical practioner for medicinal purposes other than for the treatment of an addiction; (iii) drug or alcohol abuse; (iv) making any remarks which would discourage customers from purchasing Lipsy products.

4.4 The Supplier shall be responsible for paying the Models all sums due to them from Lipsy. The Supplier shall be responsible for making all deductions from the Agency Fee and the Commission (hereinafter defined) and making all payments necessary under any legislation in force in the UK including, without limitation, tax, National Insurance and Social Security Contributions.

4.5 The Supplier shall be responsible for advising at the point of booking any countries from which usage as set out in clause 6 is excluded.

4.6 The Supplier shall procure that the Model warrants and represents that the Model has full title and authority to enter into any contract and is not bound by any previous agreement that will adversely affect such a contract.

4.7 The Supplier shall carry out reasonable due diligence checks on all Models provided to Lipsy including without limitation checking the Model has an appropriate right to work, checking the Model is aged over 18 and carrying out appropriate Model reputational checks and shall keep records of the same and permit Lipsy and its authorised representatives to audit such records.

Please visit www.next.co.uk/terms for all other terms and conditions.


5. OBLIGATIONS OF LIPSY

5.1 Lipsy shall pay to the Supplier the pre-agreed fee per Service Day or at the Hourly Rate for the hours worked in consideration of the provision of the Model’s services and the rights granted to Lipsy hereunder (“the Fee”), which Fee shall be paid to the Supplier as Model’s representative and shall include all sums due to the Model for the services. The Fee shall be paid within 30 days of receipt of an invoice from the Supplier following each Service Day.

5.2 Lipsy shall pay the Agency in consideration of the services provided by the Supplier (“the Agency Fee”) which will be equivalent to 20% of the Fee. The Agency Fee shall be paid within 30 days of receipt of an invoice from the Supplier, following each Service Day. The Agency Fee shall be subject to reductions calculated in accordance with Lipsy standard Agency Fee reductions policy as amended from time to time which is available from Lipsy on request.

5.3 Lipsy shall not be bound by these obligations in the event that any Model is convicted of a criminal offence anywhere throughout the Territory or engages in an activity which is detrimental, derogatory or offensive to Lipsy or engages in an activity which brings or is likely in Lipsy’s opinion, to bring into disrepute or adversely affect Lipsy, its officers, employees or suppliers;

5.4 Lipsy has full title and authority to enter into any contract and is not bound by any previous agreement that will adversely affect such a contract.


6. GRANT OF NAME AND LIKENESS RIGHTS

6.1 The Supplier hereby grants to Lipsy a non-exclusive, irrevocable, worldwide, royalty free and perpetual licence (if no shorter is specified on the Booking Form), with the right to sub-licence to Lipsy Licensees, to use the products of the Model’s services and the Model IP Rights, including, without limitation, all images, film, sounds, videos and photographs taken during the Service Days in the Territory as follows: (a) in the “Next Directory” direct mail pieces and catalogues and on Lipsy websites and any third party website authorised by Lipsy to feature the Products; (b) for PR Editorial content; (c) in point of sale advertising (d) in the showbiz press and on television media (e) online for purposes of online advertising, promotion and sales (f) for social media purposes (g) for e-commerce purposes and (h) for any other additional advertising purposes as agreed at the point of booking or subsequently agreed in writing. Notwithstanding the above the Agency acknowledges that Lipsy is the owner of the copyright in the photographs taken by Lipsy and Lipsy shall be free to use the products of the Model’s services in any way it wishes and without any restriction. For example, Lipsy may give third parties permission to include images from the Model's services or the Lipsy website in publications, shows and broadcasts.

6.2 The Supplier acknowledges on behalf of itself and all Models booked through the Supplier that all copyright and any other rights in and to the products of the Model’s services hereunder shall belong to Lipsy. The Model hereby irrevocably and exclusively assigns and grants to Lipsy, in perpetuity and throughout the universe, from the moment of their creation, at every stage of their development, production or completion, all right, title and interest in and to the products of the Model’s services hereunder, including, but not limited to, the copyright therein and any renewals and extensions of such copyright. The Supplier shall procure the assignment in this clause 6.2.

6.3 Nothing in these Conditions will prevent Lipsy from using the items in clause 6.1 above for archive use (i.e. when showing ranges or promotions from the past). Consent or permission will not be required for archive use.


7. CONFIDENTIALITY

7.1 The Supplier shall not and shall ensure that the Models do not disclose to any third party any confidential business or future plans of Lipsy at any time acquired during the existence of any contract and no reference is to be made to these Conditions by either party in any advertising, publicity or promotional material without the prior written consent of the other party.

7.2 Nothing contained in this Condition 7 shall prevent the Supplier or the Model from disclosing (i) any information on a need-to-know and confidential basis to the Model’s business and legal representatives or (ii) any information required to be disclosed by law or legal process, provided that the Supplier or the Model gives notice to Lipsy of such required disclosure as soon as reasonably practicable so that Lipsy may have an opportunity to contest such disclosure or obtain protective orders regarding such disclosure.


8. REGULATORY COMPLIANCE

8.1 Bribery. The Supplier shall, and shall procure that its employees, subsidiaries, agents, sub-contractors, consultants and any other person providing services on its behalf in connection with these Conditions shall (i) comply with applicable anti-bribery and corruption laws (including the UK Bribery Act 2010) ("Anti-Bribery Laws") and will not cause Lipsy to be in breach of the Anti-Bribery Laws, and in particular, shall not, either directly or indirectly, offer, promise, give, authorise the payment of, or transfer, a financial or other advantage to any public or government official in order to obtain or retain business and with the intention of influencing such official in their capacity as an official where such official is not permitted or required by written law to be influenced by the offer, promise or gift or to any other person with the intention of inducing or rewarding the improper performance of a function or activity (ii) maintain adequate policies and procedures designed to prevent any activity, practice or conduct relating to these Conditions that would constitute an offence under any applicable Anti-Bribery Laws and (iii) inform Lipsy of any request by a third party for payment of a bribe in connection with these Conditions.

8.2 Tax Evasion. The Supplier shall, in connection with these Conditions, take all reasonable steps to ensure no offence is committed by it under Part 3 of the Criminal Finances Act 2017 (corporate offences of failure to prevent facilitation of tax evasion).

8.3 Sanctions. The Supplier undertakes to Lipsy, in connection with these Conditions, to adhere to all applicable trade economic or financial sanctions laws, regulations embargoes or restrictive measures administered enacted or enforced by any sanctions authority from time to time (including for the avoidance of doubt and without limitation the Security Council of the United Nations, the United States of America, the United Kingdom and/or the European Union and its member states).

8.4 Modern Slavery(i) The Supplier shall and shall procure that its officers, employees, agents, sub-contractors and any other persons who perform services for or on behalf of it in connection with these Conditions shall (a) comply with all applicable laws relating to slavery, servitude, forced or compulsory labour or human trafficking, including without limitation the Modern Slavery Act 2015 as amended to replaced from time to time (“Anti-Slavery Laws”), (b) not do or omit to do any act or thing which constitutes or may constitute an offence under any Anti-Slavery Laws, (c) not knowingly employ or engage in any practices which constitute or may constitute an offence under any Anti-Slavery Laws and not knowingly appoint or contract with any person who has been convicted of or prosecuted in any jurisdiction in relation to an offence or alleged offence under any Anti-Slavery Laws, (d) not commit any act or omission which causes or could cause Lipsy to breach, or commit an offence under, any Anti-Slavery Laws.

(ii) The Supplier shall provide Lipsy with such assistance and information as it reasonably requires from time to time to (a) perform any activity required by any government, regulatory entity or agency in any relevant jurisdiction for the purpose of compliance with any applicable Anti-Slavery Laws, (b) prepare a slavery and human trafficking statement as required by section 54 of the UK Modern Slavery Act 2015 and to include the matters referred to in section 54(5) of that Act, and (c) to conduct due diligence and to measure the effectiveness of the steps it is taking or wishes to take to ensure that modern slavery practices are not taking place in its supply chain. 8.4 comply with Lipsy's anti-bribery policy in force from time to time;

(ii) The Supplier shall provide Lipsy with such assistance and information as it reasonably requires from time to time to (a) perform any activity required by any government, regulatory entity or agency in any relevant jurisdiction for the purpose of compliance with any applicable Anti-Slavery Laws, (b) prepare a slavery and human trafficking statement as required by section 54 of the UK Modern Slavery Act 2015 and to include the matters referred to in section 54(5) of that Act, and (c) to conduct due diligence and to measure the effectiveness of the steps it is taking or wishes to take to ensure that modern slavery practices are not taking place in its supply chain. 8.4 comply with Lipsy's anti-bribery policy in force from time to time;

8.5 Audit and Termination(i) The Supplier shall keep accurate and up to date records as may be reasonably required to demonstrate compliance with the provisions of this Clause 8, permit Lipsy and its authorised representatives to audit such records upon reasonable prior notice and to promptly notify Lipsy of any breach of this Clause 8 in connection with these Conditions.

(ii) In the event of a breach by the Supplier of any part of this Clause 8, Lipsy shall be entitled to terminate any agreement incorporating these Conditions upon not less than 30 days’ written notice to the Supplier.

11 Miscellaneous10.1 Any contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law, and the parties submit to the exclusive jurisdiction of the English courts.


9. TERMINATION

9.1 Either party may terminate any contract by notice in writing to the other if the other is in material breach of any contract and shall have failed (where the breach is capable of remedy) to remedy the breach within 10 days of the receipt of a request in writing from the party not in breach to remedy the breach, such request setting out the breach and indicating that failure to remedy the breach may result in termination of any contract.

9.2 Lipsy may terminate any contract in the following circumstances:

9.2.1 The Model is convicted of a criminal offence anywhere throughout the Territory;

9.2.2 The Model makes a statement which in Lipsy's reasonable opinion is detrimental, derogatory or offensive to Lipsy;

9.2.3 The Model engages in an activity which brings into disrepute or adversely affects Lipsy, its officers, employees or suppliers;

For the avoidance of doubt, breach of section 8.2.3 above shall be considered to be a material breach incapable of remedy

9.3 The Supplier fails or is unable to provide the services under these Conditions for a continuous period of 30 days;


10. GOVERNING LAW

10.1 Any contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law, and the parties submit to the exclusive jurisdiction of the English courts.


11. MISCELLANEOUS

11.1 Nothing in these Conditions will render the Model an employee, agent or partner of Lipsy and the Model will not hold herself out as such.

11.2 Lipsy shall be entitled to set off any sums payable by the Supplier to Lipsy arising under any contract against any sums owed by Lipsy to the Supplier.

11.3 If any part of these Conditions shall be found to be invalid due to the application of any English law or legal principle then that invalid part will be deemed to be removed from these Conditions and the parties agree to use their best endeavours in good faith to achieve the same objective by lawful means.

11.4 Any contract is personal to the Model and the Supplier and may not be assigned, novated or otherwise transferred to any third party.

LIPSY LIMITED - TERMS AND CONDITIONS FOR PURCHASE OF MODELLING SERVICES – CHILD MODELS

1. DEFINITIONS

1.1 In these Conditions the following words have the following meanings: “Applicable Laws” means all laws, regulations, bye laws and mandatory rules and orders of regulators and courts applicable to modelling by children including without limitation the Children and Young Persons Act 1933 as amended, the Children (Protection at Work) Regulations 1998, EC Directive 94/33/EC, the Education Act 1996, local Council bye laws on hours of employment, pay rates, work breaks, ASA rules on advertising featuring children, health and safety laws and laws on the safeguarding of children "Supplier" means the person, company or firm supplying the services of the Model to Lipsy; "Booking Form" means Lipsy’s standard model booking form setting out the Model and the dates of Service Days "Conditions" means these terms and conditions of purchase of modelling services "Hourly Rate"such rate as is agreed by Lipsy and the Supplier at the time of booking a Model "London" any location within the M25 boundary "Model" such model as shall be specified by Lipsy and booked through the Agency using a Booking Form “Model IP Rights” means Model’s trade marks (whether registered or unregistered), name and likeness, goodwill and reputation in her/his name "LIPSY" means Lipsy Limited (Company No. 5728110), Desford Road, Enderby, Leicester, LE19 4AT “Lipsy Licensees” Lipsy Ltd and its group companies (meaning any company which is a direct or indirect subsidiary of the parent company of Lipsy Limited) and the franchise partners, licensees, customers and other business associates of Lipsy Ltd. “Products” Fashion apparel and other products, and accessories sold by Lipsy “Service Day” a day upon which a Model is booked to provides their services hereunder for nine hours. “Social Media” means any current or future websites and applications that enable users to create and share content or to participate in social networking (including without limitation Twitter, Facebook, Bebo, Snapchat, Wikipedia, Youtube, Flicker, Pinterest, Blogspot, Linkedin and Instagram; “Territory” the World including the world wide web. “Travel Day” shall mean a day upon which a Model is travelling solely in connection with a Service Day.

1.2 These Conditions shall govern the contractual relationship between the Supplier and Lipsy to the exclusion of any other terms and conditions (including the Supplier's terms and conditions).

1.3 No variation of these to these Conditions shall be binding on Lipsy unless agreed in writing by Lipsy (which shall not include email)

2 BOOKING

2.1 Lipsy shall book the Model with the Supplier by telephone or email and will confirm all bookings in writing by Booking Form.

2.2 A binding contract shall exist when the Supplier accepts Lipsy's confirmation (whether in writing, verbally or by conduct)

2.3 At the time of booking Lipsy and the Supplier will agree the Hourly Rate or a Service Day rate and a rate for overtime.

2.4 Overtime may be paid for any additional hours required on a Service Day at the Hourly Rate.

3 TRAVEL

3.1 Lipsy may arrange travel for the Model to any location outside London or will reimburse the reasonably incurred travel if approved by Lipsy at the point of booking of the Model to attend any location outside London.

3.2 Time spent travelling to attend a shoot outside London may be charged at the Hourly Rate, if agreed at the point of booking, and the total amount charged for travel shall not exceed 50% of the price of a Service Day.

4 OBLIGATIONS OF SUPPLIER

4.1 The Supplier acknowledges that Lipsy requires the personal services of the Model as set out in these Conditions and any substitute for the Model will not be acceptable to Lipsy.

4.2 The Supplier shall ensure that all Models shall wear only Products selected by Lipsy (such Products to be provided by Lipsy) and participate in photoshoots arranged by Lipsy. The Supplier shall ensure that the Model shall comply with the reasonable requests of Lipsy and the photographers at each photoshoot.

4.3 The Supplier shall ensure that the Models conduct themselves in a fit and proper manner and shall not engage in any activities which in the reasonable opinion of Lipsy would bring the brand, reputation or image of Lipsy into disrepute. By way of example only, activities which will be regarded as bringing the Lipsy brand into disrepute include (without limitation) the following: (i) making remarks or behaving in a manner which condones behaviour which is prejudicial on the grounds of race, religion, gender, sexual orientation, age or cultural background; (ii) taking or the condoning of taking any classified drugs or narcotics except those which have been prescribed by a medical practioner for medicinal purposes other than for the treatment of an addiction; (iii) drug or alcohol abuse; (iv) making any remarks which would discourage customers from purchasing Lipsy products.

4.4 The Supplier shall be responsible for paying the Models all sums due to them from Lipsy. The Supplier shall be responsible for making all deductions from the Agency Fee and the Commission (hereinafter defined) and making all payments necessary under any legislation in force in the UK including, without limitation, tax, National Insurance and Social Security Contributions.

4.5 The Supplier shall be responsible for advising at the point of booking any countries from which usage as set out in clause 6 is excluded.

4.6 The Supplier shall procure that the Model warrants and represents that the Model has full title and authority to enter into any contract and is not bound by any previous agreement that will adversely affect such a contract.

4.7 The Supplier shall carry out reasonable due diligence checks on all Models provided to Lipsy including without limitation checking the Model has an appropriate right to work, undertake the steps necessary to comply with clauses 4.10 and 4.11 below, carrying out appropriate Model reputational checks and shall keep records of the same and permit Lipsy and its authorised representatives to audit such records.

4.10 The Supplier shall procure that the parent/guardian of Model shall give all necessary consents and authorisations required under Applicable Laws.

4.11 The Supplier shall comply with all Applicable Laws in relation to the services of Models under the age of 18 and applicable Lipsy policies on children in the workplace as updated from time to time.

5 OBLIGATIONS OF LIPSY

5.1 Lipsy shall pay to the Supplier the pre-agreed fee per Service Day or at the Hourly Rate for the hours worked in consideration of the provision of the Model’s services and the rights granted to Lipsy hereunder (“the Fee”), which Fee shall be paid to the Supplier as Model’s representative and shall include all sums due to the Model for the services. The Fee shall be paid within 30 days of receipt of an invoice from the Supplier following each Service Day.

5.2 Lipsy shall pay the Agency in consideration of the services provided by the Supplier (“the Agency Fee”) which will be equivalent to 20% of the Fee. The Agency Fee shall be paid within 30 days of receipt of an invoice from the Supplier, following each Service Day. The Agency Fee shall be subject to reductions calculated in accordance with Lipsy standard Agency Fee reductions policy as amended from time to time which is available from Lipsy on request.

5.3 Lipsy shall not be bound by these obligations in the event that any Model is convicted of a criminal offence anywhere throughout the Territory or engages in an activity which is detrimental, derogatory or offensive to Lipsy or engages in an activity which brings or is likely in Lipsy’s opinion, to bring into disrepute or adversely affect Lipsy, its officers, employees or suppliers;

5.4 Lipsy confirmshas full title and authority to enter into any contract and is not bound by any previous agreement that will adversely affect such a contract.

6 GRANT OF NAME AND LIKENESS RIGHTS

6.1 The Supplier hereby grants to Lipsy a non-exclusive, irrevocable, worldwide, royalty free and perpetual licence (if no shorter is specified on the Booking Form), with the right to sub-licence to Lipsy Licensees, to use the products of the Model’s services and the Model IP Rights, including, without limitation, all images, film, sounds, videos and photographs taken during the Service Days in the Territory as follows: a) Lipsy’s website, in-store promotion and other forms of promotion (b) in all Next printed publications and Lipsy direct mail pieces and catalogues and in e-commerce including without limitation, on Lipsy websites and any third party website authorised by Lipsy to feature Products; (c) for PR editorial content (d) in Social Media and for e-commerce purposes; (e) in the showbiz press and on television media (f) magazines targeted to consumers, (g) out-of-home materials (including billboards and bus shelters) (h) point of sale and in-store displays (i) retail store windows (j)circulation to and use by agencies and press (k) TV ads and (l) for any other additional advertising purposes as agreed at the point of booking or subsequently agreed in writing. Notwithstanding the above the Agency acknowledges that Lipsy is the owner of the copyright in the photographs taken by Lipsy and Lipsy shall be free to use the products of the Model’s services in any way it wishes and without any restriction. For example, Lipsy may give third parties permission to include images from the Model's services or the Lipsy website in publications, shows and broadcasts.

6.2 The Supplier acknowledges on behalf of itself and all Models booked through the Supplier that all copyright and any other rights in and to the products of the Model’s services hereunder shall belong to Lipsy. The Model hereby irrevocably and exclusively assigns and grants to Lipsy, in perpetuity and throughout the universe, from the moment of their creation, at every stage of their development, production or completion, all right, title and interest in and to the products of the Model’s services hereunder, including, but not limited to, the copyright therein and any renewals and extensions of such copyright. The Supplier shall procure the assignment in this clause 6.2.

6.3 Nothing in these Conditions will prevent Lipsy from using the items in clause 6.1 above for archive use (i.e. when showing ranges or promotions from the past). Consent or permission will not be required for archive use.

7 CONFIDENTIALITY

7.1 The Supplier shall not and shall ensure that the Models do not disclose to any third party any confidential business or future plans of Lipsy at any time acquired during the existence of any contract and no reference is to be made to these Conditions by either party in any advertising, publicity or promotional material without the prior written consent of the other party.

7.2 Nothing contained in this Condition 7 shall prevent the Supplier or the Model from disclosing (i) any information on a need-to-know and confidential basis to the Model’s business and legal representatives or (ii) any information required to be disclosed by law or legal process, provided that the Supplier or the Model gives notice to Lipsy of such required disclosure as soon as reasonably practicable so that Lipsy may have an opportunity to contest such disclosure or obtain protective orders regarding such disclosure.

8 REGULATORY COMPLIANCE

8.1 Bribery. The Supplier shall, and shall procure that its employees, subsidiaries, agents, sub-contractors, consultants and any other person providing services on its behalf in connection with these Conditions shall (i) comply with applicable anti-bribery and corruption laws (including the UK Bribery Act 2010) ("Anti-Bribery Laws") and will not cause Lipsy to be in breach of the Anti-Bribery Laws, and in particular, shall not, either directly or indirectly, offer, promise, give, authorise the payment of, or transfer, a financial or other advantage to any public or government official in order to obtain or retain business and with the intention of influencing such official in their capacity as an official where such official is not permitted or required by written law to be influenced by the offer, promise or gift or to any other person with the intention of inducing or rewarding the improper performance of a function or activity (ii) maintain adequate policies and procedures designed to prevent any activity, practice or conduct relating to these Conditions that would constitute an offence under any applicable Anti-Bribery Laws and (iii) inform Lipsy of any request by a third party for payment of a bribe in connection with these Conditions.

8.2 Tax Evasion. The Supplier shall, in connection with these Conditions, take all reasonable steps to ensure no offence is committed by it under Part 3 of the Criminal Finances Act 2017 (corporate offences of failure to prevent facilitation of tax evasion).

8.3 Sanctions. The Supplier undertakes to Lipsy, in connection with these Conditions, to adhere to all applicable trade economic or financial sanctions laws, regulations embargoes or restrictive measures administered enacted or enforced by any sanctions authority from time to time (including for the avoidance of doubt and without limitation the Security Council of the United Nations, the United States of America, the United Kingdom and/or the European Union and its member states).

8.4 Modern Slavery

(i) The Supplier shall and shall procure that its officers, employees, agents, sub-contractors and any other persons who perform services for or on behalf of it in connection with these Conditions shall (a) comply with all applicable laws relating to slavery, servitude, forced or compulsory labour or human trafficking, including without limitation the Modern Slavery Act 2015 as amended to replaced from time to time (“Anti-Slavery Laws”), (b) not do or omit to do any act or thing which constitutes or may constitute an offence under any Anti-Slavery Laws, (c) not knowingly employ or engage in any practices which constitute or may constitute an offence under any Anti-Slavery Laws and not knowingly appoint or contract with any person who has been convicted of or prosecuted in any jurisdiction in relation to an offence or alleged offence under any Anti-Slavery Laws, (d) not commit any act or omission which causes or could cause Lipsy to breach, or commit an offence under, any Anti-Slavery Laws.

(ii) The Supplier shall provide Lipsy with such assistance and information as it reasonably requires from time to time to (a) perform any activity required by any government, regulatory entity or agency in any relevant jurisdiction for the purpose of compliance with any applicable Anti-Slavery Laws, (b) prepare a slavery and human trafficking statement as required by section 54 of the UK Modern Slavery Act 2015 and to include the matters referred to in section 54(5) of that Act, and (c) to conduct due diligence and to measure the effectiveness of the steps it is taking or wishes to take to ensure that modern slavery practices are not taking place in its supply chain.

8.5 Audit and Termination

(i) The Supplier shall keep accurate and up to date records as may be reasonably required to demonstrate compliance with the provisions of this Clause 8, permit Lipsy and its authorised representatives to audit such records upon reasonable prior notice and to promptly notify Lipsy of any breach of this Clause 8 in connection with these Conditions.

(ii) In the event of a breach by the Supplier of any part of this Clause 8, Lipsy shall be entitled to terminate any agreement incorporating these Conditions upon not less than 30 days’ written notice to the Supplier.

TERMINATION

9.1 Either party may terminate any contract by notice in writing to the other if the other is in material breach of any contract and shall have failed (where the breach is capable of remedy) to remedy the breach within 10 days of the receipt of a request in writing from the party not in breach to remedy the breach, such request setting out the breach and indicating that failure to remedy the breach may result in termination of any contract.

9.2 Lipsy may terminate any contract in the following circumstances:

9.2.1 The Model is convicted of a criminal offence anywhere throughout the Territory;

9.2.2 The Model makes a statement which in Lipsy's reasonable opinion isdetrimental, derogatory or offensive to Lipsy;

9.2.3 The Model engages in an activity which brings into disrepute or adversely affects Lipsy, its officers, employees or suppliers;For the avoidance of doubt, breach of section 8.2.3 above shall be considered to be a material breach incapable of remedy

9.3 The Supplier fails or is unable to provide the services under these Conditionsfor a continuous period of 30 days;

10 GOVERNING LAW

10.1 Any contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law, and the parties submit to the exclusive jurisdiction of the English courts.

11. MISCELLANEOUS

11.1 Nothing in these Conditions will render the Model an employee, agent or partner of Lipsy and the Model will not hold herself out as such.

11.2 Lipsy shall be entitled to set off any sums payable by the Supplier to Lipsy arising under any contract against any sums owed by Lipsy to the Supplier.

11.3 If any part of these Conditions shall be found to be invalid due to the application of any English law or legal principle then that invalid part will be deemed to be removed from these Conditions and the parties agree to use their best endeavours in good faith to achieve the same objective by lawful means.

11.4 Any contract is personal to the Supplier and may not be assigned, novated or otherwise transferred to any third party

LIPSY STANDARD TERMS AND CONDITIONS FOR TALENT SERVICES

1 DEFINITIONS

1.1 In these Conditions the following words have the following meanings: "Supplier" means the person, company or firm supplying the services of the Talent to Lipsy “Agency Fee” means the fee if any agreed for the Supplier’s services set out on the Booking Form” "Booking Form" means Lipsy’s standard Talent booking form setting out the Talent and the anticipated dates of Service Days "Conditions" means these terms and conditions of purchase “Expenses” means the expenses set out in the Booking Form or agreed in writing advance by the Parties. "Fee" " such rate or fixed fee as is agreed by Lipsy and the Agent at the time of booking an Talent and failing agreement thereon the sum of £1.00 "Talent" such celebrity, act, band, DJ or entertainer as shall be specified by Lipsy for an event specified by Lipsy and booked through the Supplier using a Booking Form “Talent IP Rights” means the Talent’s trade marks (whether registered or unregistered), name and likeness, goodwill and reputation in her/his/its name "LIPSY" means Lipsy Limited (Company No. 5728110), Desford Road, Enderby, Leicester, LE19 4AT “Lipsy Licensees” Lipsy Ltd and subsidiary companies of Next Holdings Limited and the franchise partners, licensees, customers and other business associates of Lipsy. “Products” fashion apparel and other products, and accessories sold by Lipsy; “Service Day” an anticipated day upon which an Talent is booked to provides their services hereunder. “Social Media” applications that enable users to create and share content to participate in social networking (including without limitation Twitter, Facebook, Bebo, Snapchat, Wikipedia, Youtube, Flicker, Pinterest, Blogspot, Linkedin and Instagram); “Territory” the World including the world wide web. “Travel Day” shall mean a day upon which a Talent is travelling solely in connection with a Service Day.

1.2 These Conditions shall govern the contractual relationship between the Supplier and Lipsy to the exclusion of any other terms and conditions (including the Supplier's terms and conditions).

1.3 No variation of these to these Conditions shall be binding on Lipsy unless agreed in writing by Lipsy (which shall not include email).

2 BOOKING

2.1 Lipsy shall book the Talent with the Supplier by telephone or email and will confirm all bookings in writing by Booking Form.

2.2 A binding contract shall exist when the Supplier accepts Lipsy's confirmation (whether in writing, verbally or by conduct)

2.3 At the time of booking Lipsy and the Supplier will agree the Fee and if applicable a rate for overtime.

2.4 Talent acknowledge and agrees that it is fundamental to these Conditions that the event for which the Talent is booked may be re-arranged by Lipsy to another date or cancelled altogether at any time by Lipsy at its sole discretion and that Lipsy shall have no liability to make payment to the Talent if either of these eventualities occur prior to the event taking place.

3 OBLIGATIONS OF SUPPLIER

3.1 The Supplier acknowledges that Lipsy requires the personal services of the Talent as set out in the Booking Form and these Conditions and any substitute for the Talent will not be acceptable to Lipsy.

3.2 The Supplier shall procure that the Talent shall carry out the services required by Lipsy in accordance with all applicable laws including without limitation to those regulating marketing communications and to highest industry standards.

3.3 The Supplier shall ensure that the Talent shall co-operate with Lipsy and comply with the reasonable requests of Lipsy at the venue and the photographers at each event.

3.4 The Supplier shall ensure that the Talent conduct themselves in a fit and proper manner and shall not engage in any activities which in the reasonable opinion of Lipsy would bring the brand, reputation or image of Lipsy into disrepute. By way of example only, activities which will be regarded as bringing the Lipsy brand into disrepute include (without limitation) the following: (i) making remarks or behaving in a manner which condones behaviour which is prejudicial on the grounds of race, religion, gender, sexual orientation, age or cultural background; (ii) taking or the condoning of taking any classified drugs or narcotics except those which have been prescribed by a medical practitioner for medicinal purposes other than for the treatment of an addiction; (iii) drug or alcohol abuse; (iv) making any remarks which would discourage customers from purchasing Lipsy products.

3.5 The Supplier shall be responsible for paying the Talent all sums due to them from Lipsy. The Supplier shall be responsible for making all deductions from the Agency Fee and the Fee and making all payments necessary under any legislation in force in the UK including, without limitation, tax, National Insurance and Social Security Contributions.

3.6 Each Service Day shall last for a minimum of nine hours unless otherwise agreed.

3.7 The Supplier warrants that it has and shall keep up to date all necessary approvals, licences and consents as required by law to provide the Services.

3.8 The Supplier shall procure that the Talent warrants and represents that Talent has full title and authority to enter into this Agreement and is not bound by any previous agreement that adversely affects this Agreement.

3.9 The Supplier shall carry out reasonable due diligence checks on all Talent provided to Lipsy including without limitation checking the Talent has an appropriate right to work, checking the Talent is aged over 18 and appropriate Talent reputational checks and shall keep records of the same and permit Lipsy and its authorised representatives to audit such records.

3.10 The Supplier shall procure that the Talent promptly removes any material or statement the Talent, or his or her representatives, have released in any media (including without limitation online or on Social Media) which in Lipsy’s reasonable opinion is a breach of these Conditions.

4 OBLIGATIONS OF LIPSY

4.1 Lipsy shall pay to the Supplier the Agency Fee in consideration of the provision of the Talent’s services at the event for which the Talent has been booked and the rights granted to Lipsy hereunder and on production of receipts the Expenses, which Agency Fee and Expenses shall be paid to the Supplier as Talent’s representative and shall include all sums due to the Talent for the services. The Agency Fee shall be paid within 30 days of receipt of an invoice from the Supplier following each Service Day.

4.2 The Agency Fee shall be subject to reductions calculated in accordance with Lipsy standard Agency Fee reductions policy as amended from time to time which is available from Lipsy on request.

4.3 Lipsy shall not be bound by these obligations in the event that any Talent is convicted of a criminal offence anywhere throughout the Territory or engages in an activity which is detrimental, derogatory or offensive to Lipsy or engages in an activity which brings or is likely in Lipsy’s opinion, to bring into disrepute or adversely affect Lipsy, its officers, employees or suppliers;

4.4 Lipsy confirms that it has full title and authority to enter into any contract and is not bound by any previous agreement that will adversely affect such a contract.

4.5 In the event that for any reason beyond Talent’s reasonable control (such as sickness certified by a medical practitioner) Talent is unavailable for the scheduled Service Days, then the Talent or the Supplier or both shall give prompt notice to Lipsy and shall use best efforts to re-arrange such days promptly.

5 GRANT OF NAME AND LIKENESS RIGHTS

5.1 The Supplier, and the Supplier shall procure, the Talent hereby grants to Lipsy a non-exclusive, irrevocable, worldwide, royalty free and perpetual licence (if no shorter is specified on the Booking Form), with the right to sub-licence to Lipsy Licensees, to use the products of the Talent’s services and the Talent IP Rights, including, without limitation, all images, film, sounds, videos and photographs taken during the Service Days in the Territory as follows: (a) Lipsy’s website, in-store promotion and other forms of promotion in all Next printed publications and Lipsy direct mail pieces and catalogues and in e-commerce including without limitation, on Lipsy websites and any third party website authorised by Lipsy to feature the Licensed Products; (c) for PR editorial content (d) in Social Media and for e-commerce purposes; (e) in the showbiz press and on television media (f) magazines targeted to consumers, (g) out-of-home materials (including billboards and bus shelters) (h) point of sale and in-store displays (i) retail store windows (j)circulation to and use by agencies and press (k) TV ads.

5.2 Notwithstanding the above the Agency acknowledges that Lipsy is the owner of the copyright in the photographs taken by Lipsy and Lipsy shall be free to use the products of the Talent’s services in any way it wishes and without any restriction. For example, Lipsy may give third parties permission to include images from the Talent's services or the Lipsy website in publications, shows and broadcasts.

5.3 The Supplier acknowledges on behalf of itself and all Talent booked through the Supplier that all copyright and any other rights in and to the products of the Talent’s services hereunder shall belong to Lipsy. The Talent hereby irrevocably and exclusively assigns and grants to Lipsy, in perpetuity and throughout the universe, from the moment of their creation, at every stage of their development, production or completion, all right, title and interest in and to the products of the Talent’s services hereunder, including, but not limited to, the copyright therein and any renewals and extensions of such copyright. The Supplier shall procure the assignment in this clause 5.2.

5.3 Nothing in these Conditions will prevent Lipsy from using the items in clause 5.1 above for archive use (i.e. when showing ranges or promotions from the past). Consent or permission will not be required for archive use.

5.4 The Supplier shall indemnify Lipsy from all claims of any alleged or actual infringement, whether or not under English law, of any third party's intellectual property rights or other rights arising out of the use or supply of the products of the Talent’s Services.

6 CONFIDENTIALITY

6.1 The Supplier shall not and shall ensure that the Talents do not disclose to any third party any confidential business or future plans of Lipsy at any time acquired during the existence of any contract and no reference is to be made to these Conditions by either party in any advertising, publicity or promotional material without the prior written consent of the other party.

6.2 Nothing contained in this Condition 6 shall prevent the Supplier or the Talent from disclosing (i) any information on a need-to-know and confidential basis to the Talent’s business and legal representatives or (ii) any information required to be disclosed by law or legal process, provided that the Supplier or the Talent gives notice to Lipsy of such required disclosure as soon as reasonably practicable so that Lipsy may have an opportunity to contest such disclosure or obtain protective orders regarding such disclosure.

7 REGULATORY COMPLIANCE

7.1 Bribery. The Supplier shall, and shall procure that its employees, subsidiaries, agents, sub-contractors, consultants and any other person providing services on its behalf in connection with these Conditions shall (i) comply with applicable anti-bribery and corruption laws (including the UK Bribery Act 2010) ("Anti-Bribery Laws") and will not cause Lipsy to be in breach of the Anti-Bribery Laws, and in particular, shall not, either directly or indirectly, offer, promise, give, authorise the payment of, or transfer, a financial or other advantage to any public or government official in order to obtain or retain business and with the intention of influencing such official in their capacity as an official where such official is not permitted or required by written law to be influenced by the offer, promise or gift or to any other person with the intention of inducing or rewarding the improper performance of a function or activity (ii) maintain adequate policies and procedures designed to prevent any activity, practice or conduct relating to these Conditions that would constitute an offence under any applicable Anti-Bribery Laws and (iii) inform Lipsy of any request by a third party for payment of a bribe in connection with these Conditions.

7.2 Tax Evasion. The Supplier shall, in connection with these Conditions, take all reasonable steps to ensure no offence is committed by it under Part 3 of the Criminal Finances Act 2017 (corporate offences of failure to prevent facilitation of tax evasion).

7.3 Sanctions. The Supplier undertakes to Lipsy, in connection with these Conditions, to adhere to all applicable trade economic or financial sanctions laws, regulations embargoes or restrictive measures administered enacted or enforced by any sanctions authority from time to time (including for the avoidance of doubt and without limitation the Security Council of the United Nations, the United States of America, the United Kingdom and/or the European Union and its member states).

7.4 Modern Slavery

(i) The Supplier shall and shall procure that its officers, employees, agents, sub-contractors and any other persons who perform services for or on behalf of it in connection with these Conditions shall (a) comply with all applicable laws relating to slavery, servitude, forced or compulsory labour or human trafficking, including without limitation the Modern Slavery Act 2015 as amended to replaced from time to time (“Anti-Slavery Laws”), (b) not do or omit to do any act or thing which constitutes or may constitute an offence under any Anti-Slavery Laws, (c) not knowingly employ or engage in any practices which constitute or may constitute an offence under any Anti-Slavery Laws and not knowingly appoint or contract with any person who has been convicted of or prosecuted in any jurisdiction in relation to an offence or alleged offence under any Anti-Slavery Laws, (d) not commit any act or omission which causes or could cause Lipsy to breach, or commit an offence under, any Anti-Slavery Laws.

(ii) The Supplier shall provide Lipsy with such assistance and information as it reasonably requires from time to time to (a) perform any activity required by any government, regulatory entity or agency in any relevant jurisdiction for the purpose of compliance with any applicable Anti-Slavery Laws, (b) prepare a slavery and human trafficking statement as required by section 54 of the UK Modern Slavery Act 2015 and to include the matters referred to in section 54(5) of that Act, and (c) to conduct due diligence and to measure the effectiveness of the steps it is taking or wishes to take to ensure that modern slavery practices are not taking place in its supply chain.

7.5 Audit and Termination

(i) The Supplier shall keep accurate and up to date records as may be reasonably required to demonstrate compliance with the provisions of this Clause 7, permit Lipsy and its authorised representatives to audit such records upon reasonable prior notice and to promptly notify Lipsy of any breach of this Clause 7 in connection with these Conditions.

(ii) In the event of a breach by the Supplier of any part of this Clause 7, Lipsy shall be entitled to terminate any agreement incorporating these Conditions upon not less than 30 days’ written notice to the Supplier.

8. TERMINATION

8.1 Either party may terminate any contract by notice in writing to the other if the other is in material breach of any contract and shall have failed (where the breach is capable of remedy) to remedy the breach within 10 days of the receipt of a request in writing from the party not in breach to remedy the breach, such request setting out the breach and indicating that failure to remedy the breach may result in termination of any contract.

8.2 The following shall be deemed to be material breaches under condition 8.1 above: 8.2.1 The Talent is convicted of a criminal offence anywhere throughout the Territory; 8.2.2 The Talent makes a statement which in Lipsy's reasonable opinion is detrimental, derogatory or offensive to Lipsy; 8.2.3 The Talent engages in an activity which brings into disrepute or adversely affects Lipsy, its officers, employees or suppliers; 8.2.4 The Supplier fails or is unable to provide the services under these Conditionsfor a continuous period of 30 days; 8.2.5 any breach of condition 3.4;

8.3 For the avoidance of doubt, breach of section 8.2.5 above shall be considered to be a material breach incapable of remedy.

8.4 The Supplier shall procure that Talent shall not make any public pronouncements that in Lipsy’s reasonable opinion are detrimental to it, its staff or venues. Such public pronouncements shall include without limitation any made on Social Media.

9 INSURANCE

Without prejudice to the Supplier’s obligations and liabilities pursuant to these Conditions the Supplier shall procure that the Talent will take out and maintain in force for the duration of their agreement with Lipsy, with reputable and substantial insurers rated Standard and Poor A (or equivalent) or if not so rated approved in advance by Lipsy, the following insurances, to be evidenced by certificates of insurance made available to Lipsy within 7 days of request: 9.1 public liability insurance in the amount of at least £10,000,000 for each and every occurrence; and 9.2 any other insurance required by law. 10. GOVERNING LAW

10.1 Any contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law, and the parties submit to the exclusive jurisdiction of the English courts.

11. MISCELLANEOUS

11.1 Nothing in these Conditions will render the Talent an employee, agent or partner of Lipsy and the Talent will not hold herself out as such.

11.2 Lipsy shall be entitled to set off any sums payable by the Supplier to Lipsy arising under any contract against any sums owed by Lipsy to the Supplier or Talent.

11.3 If any part of these Conditions shall be found to be invalid due to the application of any English law or legal principle then that invalid part will be deemed to be removed from these Conditions and the parties agree to use their best endeavours in good faith to achieve the same objective by lawful means.

11.4 Any contract is personal to the Talent and the Supplier and may not be assigned, novated or otherwise transferred to any third party.

B2B Terms and Conditions for B2B customers only:

1) Next Business to Business is a department within Next Retail Limited of Desford Road, Enderby, Leicester LE19 4AT (‘Next’). This contract is made between Next and the Customer (whose details are set out overleaf) for the purchase of any items sold by Next which may include clothing, accessories and items for the home (the ‘Goods’).

2) The Customer acknowledges that the Goods are not manufactured for industrial or commercial use. For example, the furniture range is designed for use in the home and not for use in an office environment; the clothing is designed as retail fashion wear and not as industrial clothing.

3) These Conditions shall apply to all contracts for the sale of Goods by Next to the Customer to the exclusion of all other terms and conditions including any terms or conditions which the Customer may purport to apply under any purchase order, confirmation of order or similar document. The Customer acknowledges that no representations have been made or relied upon in entering into this contract.

4.1) All orders or requests for Goods shall be deemed to be an offer by the Customer to purchase Goods pursuant to these Conditions. The order will not be binding on Next until accepted by Next.

4.2) Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall not be binding on Next unless agreed in writing and signed by an authorised representative of Next.

5.1) The price payable for Goods shall be the full retail price less any agreed discount, where applicable (the ‘Price’).The Price is inclusive of VAT which shall be due at the rate ruling on the date stated on Next’s invoice to the Customer.

5.2) Any discount agreed shall be at the sole discretion of Next and shall apply unless withdrawn by notice in writing by Next. The acceptance of any order from the Customer shall not of itself entitle the Customer to any discount.

5.3) Payment of the Price and VAT shall be due within 30 days of the date of invoice. Time for payment shall be of the essence.

5.4) If the Customer fails to make any payment in full on the due date Next may charge the Customer any reasonable additional administration costs and interest (both before and after judgment) on the amount unpaid at the rate of 4% above the base rate from time to time of Barclays Bank Plc. Such interest shall be compounded with monthly rests.

5.5) Late payment of any invoice may at Next’s absolute discretion result in loss by the Customer of any discount previously agreed.

5.6) The Customer may not delay or withhold payment of any invoice or other amount due to Next by reason of a right of set-off or counterclaim which the Customer may have or allege to have or for any reason whatsoever.

5.7) Applications for trade credit are subject to status and acceptance. In the event that an application is accepted the Customer will be notified of the credit limit available to them. If the Customer exceeds the stated credit limit Next shall be entitled to suspend performance of all its obligations hereunder without liability to the Customer.

6) Next warrants that the Goods will at the time of delivery correspond to the description given by Next. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties, conditions or terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded.

7) The Goods are designed and sold as fashion and/or domestic items and no express or implied warranty is given for the suitability of any clothing to be worn as day to day work wear or for any home Goods (such as furniture and home accessories) to be used in a business context. Clothing is not made of performance fabrics and is not available on a continuing basis. Goods will be available on a season by season basis only and styles and fabrics may change within each season.

8.1) The Customer shall be deemed to have accepted the Goods 10 days after delivery of the Goods to the Customer. After acceptance the Customer shall not be entitled to reject Goods unless they are faulty. This does not affect consumer’s statutory rights.

8.2) Where the Customer rejects any Goods then the Customer shall have no further rights whatsoever in respect of the supply to the Customer of such Goods or the failure by Next to supply the Goods which conform to the contract of sale.

8.3) Next will at its option either refund the price, repair or replace free of charge any defective Goods where the defect is apparent on inspection provided that the defect is notified to Next within the timescales set out in clause 8.1 above.

8.4) Any defective Goods must where reasonable be returned to Next for inspection if requested by Next before Next will have any liability for defective Goods. When returning Goods the Customer must obtain proof of postage.

9) Risk shall pass to the Customer on delivery of the Goods to the Customer. Title shall pass to the Customer on payment in full to Next by the Customer of all outstanding sums due to Next by the Customer.

10) Time for deliveries are estimates only and Next shall not be liable to the Customer for late delivery or short delivery of the Goods. Any claims of short delivery shall be notified to Next within 7 days of delivery.

11.1) Next shall have no liability for damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Goods after a defect has become apparent or suspected or should reasonably have become apparent to the Customer.

11.2) The Customer shall give Next a reasonable opportunity to remedy any matter for which Next is liable before the Customer incurs any costs and/or expenses in remedying the matter itself. If the Customer does not do so Next shall have no liability to the Customer.

11.3) Next shall have no liability for any matters which are outside its reasonable control.

11.4) Next shall have no liability to the Customer for any (i) consequential losses; (ii) loss of profits and/or damage to goodwill; (iii) economic and/or other similar losses; (iv) special damages and indirect losses; and/or (v) business interruption, loss of business, contracts, opportunity and/or production.

11.5) Next’s total liability to the Customer in relation to any one claim shall not exceed the value of the individual Goods to which the claim relates.

11.6) Each of the limitations and/or exclusions in this contract shall be deemed to be repeated and apply as a separate provision for each of the following categories of liability: (i) liability for breach of contract; (ii) liability in tort (including negligence); (iii) liability for breach of statutory duty; and (iv) liability for breach of common law; except clause 11.5 above which shall apply once only in respect of all the said types of liability.

11.7) Nothing in this contract shall exclude or limit the liability of Next for death or personal injury due to its negligence or any liability which is due to Next’s fraud or any other liability which it is not permitted to exclude or limit as a matter of law.

11.8) Nothing in this contract shall exclude or limit any statutory rights of the Customer which may not be excluded or limited due to the Customer acting as a consumer. Any provision which would be void under any consumer protection legislation or other legislation shall to that extent, have no force or effect.

12) Information provided by the Customer about itself may be used by Next or any of its associated companies for marketing, credit and/or risk assessment purposes. Information relating to the contract between Next and the Customer may also be disclosed for credit scoring, administration and financing purposes and for fraud prevention. The Customer consents to receiving marketing material by email, post, fax and telephone.

13.1) Next is the registered owner of the trade mark NEXT (the ‘Trade Mark’) and all intellectual property rights in the Trade Mark remain the property of Next. The Customer shall not use the Trade Mark in any publicity or other material without the specific written consent of Next.

13.2) Next owns and retains all intellectual property rights in the Goods. The Customer will not use the Goods, or allow them to be used in any way which may damage the reputation of Next or the Trade Mark or Next brand.

14) No confidential information whether written or oral about the business or operations of Next shall be disclosed by the Customer to any third party without the prior written consent of Next. For the avoidance of doubt confidential information includes but is not limited to information on Next’s discount structure, sales policy and operational procedures.

15) The failure by Next to enforce at any time or for any period any one or more of the terms or conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all the terms and conditions of this contract.

16) All third party rights are excluded and no third party shall have a right to enforce any part of this contract.

17) This Agreement is subject to English law and the parties hereby submit to the non-exclusive jurisdiction of the English courts.

Regulatory Compliance

18.1) Bribery. The Customer shall, and shall procure that its employees, subsidiaries, agents, sub-contractors, consultants and any other person providing services on its behalf in connection with these Conditions shall (i) comply with applicable anti-bribery and corruption laws (including the UK Bribery Act 2010) ("Anti-Bribery Laws") and will not cause Next to be in breach of the Anti-Bribery Laws, and in particular, shall not, either directly or indirectly, offer, promise, give, authorise the payment of, or transfer, a financial or other advantage to any public or government official in order to obtain or retain business and with the intention of influencing such official in their capacity as an official where such official is not permitted or required by written law to be influenced by the offer, promise or gift or to any other person with the intention of inducing or rewarding the improper performance of a function or activity (ii) maintain adequate policies and procedures designed to prevent any activity, practice or conduct relating to these Conditions that would constitute an offence under any applicable Anti-Bribery Laws and (iii) inform Next of any request by a third party for payment of a bribe in connection with these Conditions.

18.2) Tax Evasion. The Customer shall, in connection with these Conditions, take all reasonable steps to ensure no offence is committed by it under Part 3 of the Criminal Finances Act 2017 (corporate offences of failure to prevent facilitation of tax evasion).

18.3) Sanctions. The Customer undertakes to Next, in connection with these Conditions, to adhere to all applicable trade economic or financial sanctions laws, regulations embargoes or restrictive measures administered enacted or enforced by any sanctions authority from time to time (including for the avoidance of doubt and without limitation the Security Council of the United Nations, the United States of America, the United Kingdom and/or the European Union and its member states).

18.4) Modern Slavery (i) The Customer shall and shall procure that its officers, employees, agents, sub-contractors and any other persons who perform services for or on behalf of it in connection with these Conditions shall (a) comply with all applicable laws relating to slavery, servitude, forced or compulsory labour or human trafficking, including without limitation the Modern Slavery Act 2015 as amended to replaced from time to time (“Anti-Slavery Laws”), (b) not do or omit to do any act or thing which constitutes or may constitute an offence under any Anti-Slavery Laws, (c) not knowingly employ or engage in any practices which constitute or may constitute an offence under any Anti-Slavery Laws and not knowingly appoint or contract with any person who has been convicted of or prosecuted in any jurisdiction in relation to an offence or alleged offence under any Anti-Slavery Laws, (d) not commit any act or omission which causes or could cause Next to breach, or commit an offence under, any Anti-Slavery Laws. (ii) The Customer shall provide Next with such assistance and information as it reasonably requires from time to time to (a) perform any activity required by any government, regulatory entity or agency in any relevant jurisdiction for the purpose of compliance with any applicable Anti-Slavery Laws, (b) prepare a slavery and human trafficking statement as required by section 54 of the UK Modern Slavery Act 2015 and to include the matters referred to in section 54(5) of that Act, and (c) to conduct due diligence and to measure the effectiveness of the steps it is taking or wishes to take to ensure that modern slavery practices are not taking place in its supply chain.

18.5) Audit and Termination i) The Customer shall keep accurate and up to date records as may be reasonably required to demonstrate compliance with the provisions of this Condition 18, permit Next and its authorised representatives to audit such records upon reasonable prior notice and to promptly notify Next of any breach of this Condition 18 in connection with these Conditions. ii) In the event of a breach by the Customer of any part of this Condition 18, Next shall be entitled to terminate any contract incorporating these Conditions upon not less than 30 days’ written notice to the Customer.

19) Customer shall promptly respond to any recall notice issued by Next and shall follow Next’s instructions in connection with any recalled Products and remove any recalled Products from sale immediately. Customer shall keep Next fully and effectively indemnified against all claims, demands, losses, damages, costs and expenses which Next may incur as a result of Customer’s breach of this clause. In the event that Customer receives from any official body in the European Union or its member states, a request or complaint relating to any Good(s), Customer shall immediately inform Next and if any notice to withdraw from sale, enforcement notice, or injunction is served on Customer in respect of any Good(s), then Customer shall immediately notify Next and shall provide Next with such assistance as is necessary to protect Next’s interests and reputation.

20) For the avoidance of doubt, the Next refund policy applicable to purchases by consumers instore and online shall not apply.

Giftcard Terms and Conditions

  1. Any payment credited to the card which is subsequently dishonored will result in the credit being revoked.
  2. The value of purchases will be deducted from the card balance; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate.
  3. The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honored if re-sold. If found, return to the Next Banking Department, address below.
  4. To check your balance call 0333 777 8800 (UK) or 016968199 (ROI). National call rates apply.
  5. The card will expire 24 months after last use or balance check and any remaining balance will be deducted.
  6. Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
  7. This card remains the property of Next and is not a cheque guarantee, credit or charge card.
  8. For full terms & conditions visit next.co.uk.

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