I purchased these boots to replace the exact same boots which were my go to pair of boots for over 8 years. They were so comfy and looked great even after that length of time but having had them re-heeled a number of times, I decided to replace them. I was absolutely thrilled with them as they seemed as comfortable as the pair they were replacing however after wearing them a few times I noticed that my heel felt uncomfortable. When I looked inside the boots I could see that the insoles had come away from the shoe and had ruffled forwards leaving a screw head exposed. I contacted customer service who organised for me to return the boots and offered for me to order a replacement pair. I advised I was hesitant in case this was a design fault with the boots rather than an individual problem with this pair but I was assured it definitely wouldn't happen again. The new pair arrived and after wearing just twice the exact same thing happened. Next customer service was great and they arranged for me to return them and gave me a £10 credit for the inconvenience so I can't fault next, just a shame that the quality of the boots is nowhere near as good as they used to be. I did contact hush puppies about this but they refused to deal with me as I hadn't bought the boots directly from their website and would not comment on whether this was a common fault with these boots.