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Shopping safely with Next - Covid-19 updates.

Welcoming you back! In line with the latest guidance, from Monday 12th April, the majority of our shops in England and Wales are fully open. 

Selected shops in Scotland are also open for homeware purchases only. For a list of our open Scottish stores click here. Our clothing stores will remain open for online order collections only, by appointment.

Most of our stores in Scotland and Northern Ireland are open for "click and collect" or returning your online orders, click here for a list of our stores operating these services.

Delivery to home and nextunlimited are operating as normal, and you can arrange for returns to be collected from your home (see here for returns information). For more information on nextunlimited, click here.

For information on stores, we are unable to offer our click and collect services, click here.

 
   

Click and collect
 

Please note click and collect is available in the majority of our England or Wales stores.  For Information on our parcel collection service for Scotland & Northern Ireland see below. 
 
How to collect your orders at a store
 
1. When you arrive at the store, please stand on the designated 2 metre roundel on the floor. If there is a queue, please observe two metre social distancing at all times.
2. Give the store staff your pick-up code.
3. The member of staff will fetch your parcel and stand back so you can collect it safely.


Scotland & Northern Ireland Click & Collect
 

Inline with the new Government guidelines, all customers picking up parcels from our stores in Scotland & Northern Ireland will need to be allocated a parcel collection appointment slot. 


How the parcel collection appointment slots will work


When your parcel arrives at the store, you will receive an automated text message and email to say your parcel has arrived. Please use the link in your email to book your collection appointment. Once you have booked your collection, you will receive an email confirming your appointment details. Please don’t come to our store to pick up your parcel(s) until you have received your parcel collection appointment time


We would really appreciate it if you could stick to your allocated time. However, if this isn’t convenient, you can call us on the phone number we will send you to rearrange this.
 
The collection point is at the front of the store. Please check our Store Locator for store opening times.

 

nextunlimited


For a single payment of £20, nextunlimited offers free standard home deliveries and returns for a year. The service can be used on fashion, furniture, beauty and brand items, with no minimum order value. 


For more information on nextunlimited, click hereTerms and conditions apply, click here


Reserve in store and collect within 1 hour
 

We are still operating our express “Reserve and Collect” service in participating stores.  Many items in your local store can be purchased online and will be taken off the shelf and reserved for you to pick up as a “Click and Collect” order.


Simply look out for the “Store Stock Checker” button on the product page.  This is only shown when the item is available for express reserve and collect.  When you click this button, enter your postcode or location to check stock in your nearest store, then pay for your order online. We will reserve and prepare the item in under 1 hour, and text you when it's ready. You can then collect anytime thereafter, that’s it.  Please follow the COVID safety instructions above when collecting your order.

 

Stores in England, Northern Ireland, Scotland & Wales we are currently unable to offer Click & Collect.


Aberdeen Bon Accord
Aberdeen Union Square
Antrim Clearance
Ayr-Luath Walk
Ballymena-Fairhill
Banbridge
Barrow In Furness
Belfast Donegal Plce
Belfast Forestside
Belfast H'Wood Home
Cumbernauld
Dundee Gallagher Retail Park
Dundee Overgate
Dunfermline
East Kilbride Clearance
Edinburgh Airport
Edinburgh Fort
Edinburgh Gyle
Edinburgh-Princes St
Enniskillen
Glasgow Braehead
Glasgow-Argyle St.
Glasgow-Buchanan
Glasgow-Fort
Gretna Gateway Clear
Inverness Eastgate
Lisburn Home
Livingston Clearance
Lond'Derry Foyleside
Londonderry Home
Luton Airport
Newry Quays
Omagh
Perth High Street
Stirling The Thistle


 

Scottish stores open for homeware sales only


Braehead home
Dundee home
East Kilbride
Falkirk home
Hamilton
Kilmarnock
Kirkcaldy
Livingston
Straiton


Scottish & Northern Ireland stores open for click & collect by appointment only


Aberdeen-Berryden
Bangor Bloomfield
Belfast Boucher Retail Park
Bishopbriggs
Coatbridge
Coleraine
Cookstown
Craigavon
Dumfries Pod
Elgin Springfield Retail Park
Falkirk Central Retail Park
Galashiels
Glasgow-Silverburn
Inverness Retail Park
Lisburn Sprucefield
Lon'Derry Retail Prk
Newry Home
Newtownabbey
Port Glasgow

 

 

Online Returns

You can arrange a return from home (courier pick-up) or return to stores (in England, Scotland or Wales only). 


How to re-arrange a courier collection (return from home) - England, Scotland, Wales & Northern Ireland.


- Go to My Account section on the website by either clicking here or by clicking the icon at the top of the website.
- Click on “Arrange a Return” and follow the instructions including choosing your preferred day and pick up instructions.   

We will generate a refund / credit your account. For NextPay / Next 3 Step accounts within 7 working days, Debit/Credit card & PayPal payments will be credited within 12 working days.
All returned items will be quarantined before they enter the Next Warehouse for 72 hours to protect our employees.


How to return items to a Next store.


1. When you arrive at the store, place your items directly onto the table, and confirm your surname with staff. If there is a queue, please observe 2 metre social distancing at all times.
2. Stand back on the designated 2 metre roundel on the floor.
3. The member of staff will take your items to be processed.
4. The member of staff will give you a receipt as proof of your return and stand back so you can collect it safely. 


Please note, we cannot currently process returns of products you have purchased in store. You will have an extra 14 days after stores re-open to return these items.


 

Delivery to Home

If you are shopping online for delivery to home, download the Hermes app to organise your contact-free delivery. You can now organise contact-free delivery with the Hermes App by using the ‘My Places’ feature. We are also delivering larger items, but to ensure safety these orders will be delivered to the entrance of your home only and no assembly service or removal of packaging will be available at this time.

 


Next furniture delivery


To ensure the safety of our delivery drivers and customers during the Coronavirus Pandemic (COVID-19), we’ve made some changes to the way larger items are delivered.


1. Our delivery team will deliver your item(s) to the room of your choice. To avoid prolonged interaction we will limit the amount of time within your property to 15 minutes.


2. If you have ordered an upholstered item, we would usually offer to fit the feet and take away the packaging. Feet fitting will still continue, as long as it can occur within the 15 allotted minutes. 


3. If you would prefer for us to leave the item outside of your property (eg., on your driveway) - please just let the drivers know when they arrive.


4. Our drivers will be wearing face protection and will always stay 2-metres away from you. They may politely ask you to step back a bit if necessary, please don’t take offence, this is to keep everyone safe and we hope you will understand. 


5. The driver will sign for your delivery and take an image of the item to confirm your delivery and/or collection has been successful.


If your item(s) is in stock immediately, you’ll be able to select a delivery date at the time of placing your order. We’ll aim to deliver as soon as possible, but the earliest available date could be up to 2 weeks away. If your item(s) are not in stock, we’ll contact you once they are available. You’ll receive an email and or/text containing a link to our booking system where you’ll be able to choose a suitable date for your delivery. We will send you a notification 3 days prior to your delivery date and a reminder the day before with a 2 hour window so that you can better plan your day. 


We are unable to offer an assembly service at this time, this is to reduce the amount of time our teams and customers are spending in close contact.


To protect the safety of our customers and delivery teams alike, we are currently unable to deliver to households who are isolating from Coronavirus for any reason. If this affects your delivery please let us know by calling us on 0333 777 8999* and we'll be happy to keep your delivery until a suitably safe time. 



*For call charges contact your service provider

 


Managing your account & financial difficulties


How can I manage my Next account? 

You can still manage your account as usual online 24/7. Log in to the ‘My Account’ section, and here you will be able to view your orders, statements and account summary. You can also change your personal details, delivery addresses or arrange a courier return here. 


What if I’m experiencing financial difficulties? 

If you are experiencing financial difficulties due to Coronavirus (COVID-19), we may be able to offer an Emergency Support Plan*. An Emergency Support Plan will be set for 3 months, with a minimum payment of £1 per month. We are sorry but we are currently unable to accept payments below £1 per month. 


During the term of the plan, you will not be able to place any orders using your Next credit account. This plan will not negatively impact your credit rating. Interest will continue to be charged at your standard rate. 


To apply for an Emergency Support Plan, please go to the Contact Us section and complete an email form using the enquiry option of “COVID - 19 request emergency support”. Once we receive your completed form, we will deal with your request and send an email confirmation back to you. 


*Deferring your payments may result in increased costs in the longer term and you will be unable to place any further orders using your credit account whilst the Emergency Support Plan is in effect. When the plan ends, you must make at least one normal minimum monthly payment and receive one further statement before you can place further orders. Please consider this before entering into this plan and only use it if you need immediate and temporary support. If you can afford to make your payments, please continue to do so. Please don’t cancel or reduce your payments until your plan is confirmed.

 


Keeping our Warehouses Safe


How we're keeping staff safe in our warehouses

We’ve introduced extra safety measures to protect our warehouse staff, ensuring staff that want to come to work are safe, can carry out their work safely, and feel safe. Press the play icon below to see some of the changes we’ve made:

 
 
 


Refunds & giftcards


I’ve been issued a refund card, but your stores are closed, how can I redeem it? 

Refund cards cannot be redeemed online and must be spent in a Next store. Cards are valid for 24 months from the date of issue. Please refer to the back of the card for our terms and conditions. 


I have a Next gift card, how can I spend it? 

Gift cards can be spent online or in-store. To use your card in-store, simply present your card at the checkout when you pay. To use your card online, you can redeem some or all of the amount by going to ‘My Account’ and selecting ‘Payments’ and then ‘Giftcard payment’. Gift cards are valid for 24 months from the date of issue.

If you have any other questions, please visit our FAQs or contact us for more information.

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