The following document outlines the terms and conditions for the next website.
Terms Correct as of 14/08/2025
This website is operated by, and the goods are supplied by Next Retail Limited (“Next”, “we”, “us”, “our”).
Contact Details:
Should you require any further assistance or information, you can email us using our contact form. Alternatively, to chat to an Advisor click here.
Lines are open 8am to 9pm Monday to Friday and 8am to 7pm Saturday and Sunday. Telephone calls to and from Next are recorded and monitored to improve our service to our customers.
We may contact you for market research purposes. Click here to see our privacy policy .
For any product safety issues please contact us. Contact details below.
| Responsible Person | Email Address | Telephone Number |
|
Next Retail Limited Product Legislation Team Desford Road, Enderby Leicester LE19 4AT |
safety@next.co.uk | +44 (0) 333 777 8000 |
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a UK resident. By accessing this website and ordering goods from Next online you are deemed to have understood and accepted these terms.
Next reserves the right to amend these terms and conditions at any time. Your consumer rights are not affected.
Your order for goods is accepted and a contract is formed between you and Next at the point we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched, Next may not accept the order or you may cancel the order. Certain exceptions apply to this, such as orders for personalised items and goods, which cannot be cancelled by you once Next has sent confirmation by email that your order has been received, as such goods may already be in production. For a list of exceptions to items you can return please see EXCEPTIONS TO THE RETURNS POLICY.
For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Next shall continue to own any goods ordered by you until it has received payment in full, even though the goods may have already been delivered to you.
Purchases from Next Online will be charged the day the goods are despatched/purchased in-store.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you received the goods you ordered. This excludes certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio recordings, computer software and games, toiletries and cosmetics (where the seal has been broken), and pierced jewellery items.
You must inform us of your wish to cancel in writing either by letter, email, or using the cancellation form on the website (see below) or phone (on 0333 777 8000) within a period of 14 days beginning on the day after the day you receive your goods.
You must take reasonable care of the goods and not use them. You must return goods in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods, we will not be responsible for any loss or damage to them during transit. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNSsection for details of how to return goods to us.
You must not return substitute or alternative items. If you do so, we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset the amount you owe from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.
Further details of how to return goods can be found in the RETURNS & REFUNDS POLICY section below.
Additional terms and conditions apply to cancelling orders for certain goods such as made-to-order items, large furniture items and domestic appliances. Please refer to the terms relating to the supply of those goods.
You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our Returns Process.
To Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT
I hereby give notice that I cancel my contract for the sale of the following goods:
Order received on: [insert date]
Name of customer: [insert]
Address of customer: [insert]
Signature of customer [if sent on paper]
Date: [insert]
You may cancel or return your online order/purchase within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation.
You must return most goods purchased online in a new and unused condition and where possible, in the original packaging. If tags have been removed we may be unable to process a refund.
You may usually return your goods to a store, or via courier, Evri Parcel Shop or post. Returns via courier, Evri Parcel shop and post are charged at £2.50 per return/collection. If you paid for such order by credit/ debit card, Paypal, Google Pay or Apple Pay, any charges will be deducted from your refund. If you paid using your Next credit account, any charges will be added to your account. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via courier and must be returned to a store.
per return/collection. If you paid for such order by credit/ debit card, Paypal, Google Pay or Apple Pay, any charges will be deducted from your refund. If you paid using your Next credit account, any charges will be added to your account. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via courier and must be returned to a store.
For exceptions to this policy please refer to the EXCEPTIONS TO THE RETURNS section.
You may return your goods for free in most Next stores, except our airport stores. If you are returning goods via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939 or log on to next.co.uk/stores. Certain goods cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS section.
To return large Home goods see the SOFA AND FURNITURE DELIVERY, RETURNS AND CANCELLATIONS section below. To return Beaverbrooks products, see separate heading below. Most returns collected by Next from your home are charged at £2.50 per collection even if you return multiple orders via one collection. Collections in Northern Ireland are £2.50.
Fashion and small homeware (excluding electrical) goods in a new and unused condition can be returned via an Evri Parcel Shop. Specific packaging or despatch bags are not required. Items should be returned in the original packaging. If tags have been removed we may be unable to process a refund.
The item(s) should be secured in a sealed parcel, with the ‘peel off’ returns label attached from the original despatch note. The Evri Parcel Shop will provide proof of your return. Evri Parcel shops will not accept the following Next items for return: items delivered by 2-persons, Moncler, Versace, Dolce & Gabbana and Monnalisa products, fresh flowers plants, certain wine & spirits, domestic appliances, copies of the Next Directory and products for return to Hammonds, Garden & Plants and Gift Experiences. Refunds will be made once the parcel has arrived back to our Returns Centre. This may take up to 7 days.
To return by post, call 0333 777 4574 to request a returns label and take the item secured in a sealed parcel to your nearest Post Office.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next stores. This card cannot be used (1) to pay towards a credit account; (2) online; or (3) to purchase Gift Cards or E-vouchers.
Before you receive the card we may ask for your address which we will retain to monitor use. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found, cut in two and return to the Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, LE19 4AT.
To check the balance at any time, call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
The card will expire 24 months after last use or balance check and any remaining balance will be deducted.
Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This card remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to discontinue the card at any time. Your consumer rights are not affected.
Next may suspend or terminate your ability to place orders if we determine that the rate at which you return goods (‘returns rate’), when compared to the number of goods ordered and retained, is too high.
If you meet the criteria, we will notify you and work with you to improve your returns rate. We want you to continue shopping with us, but if your returns rate remains high, we may have to close your account. Should that happen, we will not be able to offer you an account in the future.
Following notification of closure, if you have a balance remaining on your account, your available credit will be restricted, and we will ask you to pay your balance down in accordance with your monthly statements before closing your account.
Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time for any objectively justified reason. We consider that a high returns rate may constitute such a reason.
If you are experiencing financial difficulties, please click here.
We cannot accept any returns through our airport stores.
No refunds or exchanges can be given on:-
A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, in the first 14 days of having received your item/s (starting the day after delivery), unless the product is faulty or does not fit the description given. This charge will increase to £60 if you return your item/s 15-30 days after the day of delivery.
Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash.
Returned items which are not in a new or unused condition will not be credited to your account or refunded.
This does not affect your right to return faulty items. If you return an item outside of the 28 day period you may be refunded with an eVoucher.
Delivery to stores is free. At times of peak trade, we may charge 25p for the next day delivery to store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill or either your credit account statement. We will email you when your order is ready for collection at your designated store. Orders will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be cancelled, returned to the warehouse and a refund processed.
When the goods are ready for collection in store, we will contact you by email. Please do not make the journey to the store until you have received confirmation from us that the goods are ready. Please note:
Delivery to stores is not available for swatches and paint samples, fresh flowers and plants, some wines & spirits, fresh food items, gift cards, Art2Order, some personalised items, items made to your order, fabric by the metre, domestic appliances, Gift Experiences, goods ordered from Next Garden, Hammonds bedrooms, Beaverbrooks products, D&G, Versace, Moncler & Monnalisa products or some large 2 person delivery goods.
The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the DELIVERY CHARGES section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers & plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas.
Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Items requiring 2 person delivery are charged at £15.00 per delivery. The following exceptions apply: wine & spirits £4.95 per box; personalised picture gifts £4.95 per item; Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers); large domestic appliances from £19.99 per item for England, Scotland & Wales, and £34.99 for Northern Ireland - charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver fresh flowers and plants, wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area, and availability and demand.
Next Day Delivery is not available on sale items (including VIP sale items) or clearance items. Specific delivery details will be confirmed at the time you place your order.
The next day delivery service applies to most orders placed before 11pm. The next day delivery service is only available in our personal courier areas. Appliances can be delivered the next day, but a surcharge applies. Delivery times cannot be guaranteed.
Next Day Delivery is not available in the following postcodes (subject to change)
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you.
nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person deliveries and deliveries to Evri Parcel Shops.
nextunlimited can also be used to cover delivery charges for purchases made via some of our partner sites, which currently includes Laura Ashley. Partnering brands eligible to use nextunlimited are subject to change, at our discretion.
As per our Next returns policy, returns to store are free for all customers.
Returns made via Evri Courier Collection, Evri Parcel Shop, Evri Lockers, Post Offices or Royal Mail Customer Service Points will be charged at the standard rate of £2.50 per parcel.
The return of non faulty large furniture items are subject to a one off charge of £30 in the first 14 days of having received your item/s (starting the day after delivery). If you would like to return your item/s 15 - 30 days after the day of delivery, this charge increases to £60, as the item/s will require a full independent 2 part inspection (in your home pre-collection and at our warehouse) to re-evaluate the stock for resale before you receive your refund. Items cannot be returned 30+ days after delivery. There is no cost associated with returning faulty large furniture items. You must take reasonable care of the goods whilst they are in your possession. Please return goods to us in their original packaging and ensure that all parts and fittings are included.
If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend using a recorded or secure delivery method when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage or deduct this amount from your refund.
The charge for the nextunlimited service will not be included in any other offer or incentive.
The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area/availability and demand.
The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.
The subscription is non-transferable between accounts.
Subscribing to the nextunlimited Annual Pass: To subscribe to nextunlimited, you must have a registered account with Next. To become an account holder, please register your details at https://www.next.co.uk/secure/account/Register.
Purchasing the nextunlimited Annual Pass: The service costs £22.50 for a 12 month subscription.
If you are a Next credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged as per your credit agreement. At the time of your purchase, the charge will be added to your total at checkout.
Activating the nextunlimited Annual Pass: Your access to free delivery with nextunlimited will be activated immediately once purchased. If you purchase nextunlimited alongside other items, you will receive free delivery on that order.
Credit account customers: You will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost. As a Next credit account holder, once you purchase nextunlimited your subscription will be set to automatically renew on an annual basis. To change your subscription preferences, please visit the nextunlimited section within your My Account area.
Credit or Debit card customers: If you purchase nextunlimited with a Credit or Debit card, your subscription will automatically renew on an annual basis. You will be contacted before your 12 month subscription is automatically renewed and have the option to change your renewal status via My Account, after your 14 day cooling off period. If you choose not to automatically renew, you have the option to manually repurchase the annual subscription at next.co.uk either in the last 28 days of your subscription, or any time after your subscription has expired
Alternative payment method customers (paypal, apple pay, gift cards etc.): For customers paying with an alternative method we will contact you before your subscription is due to expire. You have the option to manually repurchase the annual subscription at next.co.uk either in the last 28 days of your subscription, or any time after your subscription has expired.
Please note, if you subsequently open a credit account whilst you have an active nextunlimited subscription, you will receive the option to switch on auto-renew in your My Account area. If you do not switch this on, your subscription will end, and you will need to manually repurchase.
Cancelling within the 14 day cooling off period: If the service has not been used, you have the right to cancel in the first 14 days of having purchased or renewed your annual subscription. The cancellation option will be available within the nextunlimited section of the My Account area. If you are in the 14 day cooling off period and have used your subscription, the option to cancel will not be available online. In this scenario, you will need to inform the customer service team on 0333 777 8000 that you wish to cancel your subscription.
Cancelling after the 14 day cooling off period: If you choose to cancel your subscription after the 14 day cooling off period, you may do so by informing the customer service team on 0333 777 8000. No refund will be given for cancellations outside of the cooling off period.
Effects of cancellation: Access to nextunlimited will immediately stop and, if you are eligible for a refund, you will receive a reimbursement in the next 5 working days following cancellation. This includes if credit is withdrawn or you close your credit account.
Signing up for the nextunlimited 30 day free trial: The 30 day free trial is only available to nextpay customers. Customers must not have had a paid annual nextunlimited subscription in the past 6 months or 3 previous 30 day trials at any time. By signing up to the trial you are agreeing to sign up to 12 months of nextunlimited at the end of your trial period, and that payment of £22.50 will be automatically charged to your nextpay account at the end of the trial.
Activating the nextunlimited 30 day free trial: The service will be immediately activated upon sign up, which is currently available on the delivery page at checkout. The trial includes 30 days of access to nextunlimited delivery savings, including: Standard Home deliveries, Furniture Deliveries and ParcelShop deliveries.
Renewing the nextunlimited 30 day free trial: Once your 30 day free trial has come to an end, you will automatically renew to an annual paid subscription, which will be automatically charged to your nextpay account at the end of the trial. Once you have renewed to an annual subscription, you will have a 14 day cooling off period whereby you have the right to cancel. For full terms and conditions, please refer to the annual subscription terms above.
Cancellation rights for the nextunlimited 30 day free trial: You have the right to cancel this trial at any time. If you choose to cancel your 30 day free trial, you may do so by logging into your account at next.co.uk and visiting the nextunlimited section of My Account any time before your 30 day free trial ends.
Effects of cancellation: You will still have access to nextunlimited delivery savings until the end of your 30 day free trial. Once your free trial comes to an end, you will not auto-renew to a 12 month subscription.
Subscribing to the nextunlimited Monthly Pass: To subscribe to nextunlimited, you must have a registered account with Next and purchase the subscription using a Credit/Debit card. To become an account holder, please register your details at https://www.next.co.uk/secure/account/Register.
Please note, the monthly subscription is currently unavailable for Next Credit Account holders.
Purchasing the nextunlimited Monthly Pass:
The monthly subscription costs £3.50 per month. This charge will be taken at the time of purchase and subsequently on a rolling monthly basis from your original payment method.
Activating the nextunlimited Monthly Pass:
Your access to free delivery with nextunlimited will be activated immediately once purchased. If you purchase nextunlimited alongside other items, you will receive free delivery on that order.
Renewing the nextunlimited Monthly Pass: -
The monthly subscription will automatically renew every month from the day of purchase using your original payment method.
Please note if you subsequently open a credit account whilst you have an active nextunlimited monthly subscription, your subscription will be cancelled automatically at the end of your most recent billed month.
You will still have access to the subscription until then. As the monthly subscription is only available to Credit/Debit card customers, you will be unable to repurchase the monthly subscription with a credit account. You can, however, purchase the nextunlimited annual subscription with a credit account.
Cancellation rights for the nextunlimited Monthly Pass
The nextunlimited monthly subscription has a 3 month minimum term. During these 3 months you will be unable to cancel your subscription unless unused and within the 14 day cooling off period.
Cancelling within the 14 day cooling off period: If the service has not been used, you have the right to cancel in the first 14 days of having purchased or renewed your monthly subscription. The cancellation option will be available within the nextunlimited section of the My Account area. If you are in the 14 day cooling off period and have used your subscription, the option to cancel will not be available online. In this scenario, you will need to inform the customer service team on 0333 777 8000 that you wish to cancel your subscription.
Cancelling after the 14 day cooling off period: If you choose to cancel your subscription after the 14 day cooling off period, you may do so once you have completed the 3 month minimum term by logging into your account at next.co.uk and visiting the nextunlimited section of My Account.
Effects of cancellation: If you choose to cancel within the 14 day cooling off period, your access to nextunlimited will immediately stop. If you have not used your subscription, you will receive a full refund in the next 5 working days following cancellation. If you cancel after the 14 day cooling off period, following completion of your 3 month minimum term, your access to free delivery will remain until the end of the billed month, and no subsequent payments will be taken.
Standard delivery charge to an Evri Parcel shop is £3.50. Evri Parcel Shops cannot be used for delivery of fresh flowers & plants, wine, 2 person delivery items, items made to your specification, Hammonds bedrooms, domestic appliances, Beaverbrooks, Art2Order, Garden and Plants and Gift Experiences. Standard next day delivery is available to most Evri Parcel Shops, except for Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill.
Returns Information
If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected by Next from your home cost £3.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. Please visit www.next.co.uk/help for further information or call 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.
Any order of large items which require a 2 person delivery will be charged at £15.00. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £3.50 per collection. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.
This service allows orders placed by credit account to be delivered to the account address and up to five other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. Unfortunately we are unable to deliver to workplace addresses. You must authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can deliver items to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part to a new address, the order may still need to be paid for in full by credit card.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.
Free delivery offers are subject to availability and are NOT applicable to some wines & spirits, Gift Cards, Art2Order, personalised gifts, eGiftcards, domestic appliances, Gift Experiences, Made2Measure, fitted bedrooms by Hammonds ,sofas, selected large home items. Free delivery and other offer codes remain the property of Next, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
There is no delivery charge for flowers including any add on gifts. Flower stems and hardware may vary from those pictured according to seasonality and availability. Fresh flower cancellations and changes are possible up to 48 hours prior to delivery.
Most fresh flower orders placed Monday to Friday before 5:40pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland.
You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Flower orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.
Most wine & spirits orders placed before 4.30pm can be delivered within 48 hours.
No deliveries are made on Bank Holidays or the day following a Bank Holiday.
You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.
We accept the following methods of payment for purchases from Next. For details of how to make payments towards your next credit account click here for our help site and select “Payments”.
Gift Cards may be used as full or part payment for goods purchased in participating Next stores in the UK, Ireland and online at next.co.uk. Exclusions apply. The Gift Card cannot be used to purchase the following items: Hammonds bedrooms, domestic appliances, Made 2 Measure.
Gift Cards cannot be purchased with another Gift Card or an e-voucher.
Gift Cards may be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number (which can be found on your statement or delivery note). Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.
You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards.
Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.
The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.
The Gift Card cannot be exchanged for cash. No change or refund will be given.
If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, LE19 4AT.
To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
Your balance will be updated after every purchase and will be shown on your till receipt.
The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk. Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.
To redeem your eVoucher in-store take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.
The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
Representative 24.9% APR variable.
Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#.
Representative 29.9% APR variable.
Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a pay in 3 credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8172#.
The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns and payments. Log in to your 'My Account’ area to view your current available credit.
There will be a soft search made on your credit file to determine if you would be successful in an application for a Next credit account. A soft search is not visible to other companies and will not impact your credit score or future applications for credit. Existing customer details will be used to check eligibility. For further information please see our Privacy & Cookie Policy
‡This offer is only available to customers opening a credit account (nextpay or pay in 3) after the 15th April 2024 and may be withdrawn at any time. Minimum purchase value is £20 in a single transaction after other discounts and gift cards/e-vouchers have been applied. Excludes delivery charges, nextunlimited subscriptions and the purchase of gift cards/e-vouchers. Returns will be refunded at the discounted price paid. This offer can only be redeemed on your first qualifying purchase made on Next.co.uk and will be applied at checkout.
For credit account sign ups before 15th April 2024, £10 will be credited to your account balance on the date of your first statement following your first qualifying purchase only. This offer is only available to customers opening a credit account and may be withdrawn at any time. Minimum purchase value is £15 in a single transaction after other discounts and gift cards/e-vouchers have been applied. Excludes delivery charges, nextunlimited subscriptions and the purchase of gift cards/e-vouchers. This offer can only be redeemed on purchases made on next.co.uk or in a Next store with a nextpay account. If you return items included in the order for a refund we may deduct some or all of the £10 credited to your account if the value of the items you keep is less than the minimum order value (£15).
nextpay
You can use a nextpay credit account online through the following retailers websites:
pay in 3
You can use a pay in 3 credit account online through the following retailers websites:
In store
The use of a nextpay card (formally known as Directory Card) or the nextpay in-app digi card is available to use exclusively at Next Retail Ltd stores.
Please note the redemption of the 10% welcome offer to credit applies only to Next.co.uk.
Day One Sale access also known as VIP Sale is an exclusive benefit to nextpay customers. Exclusions apply.
To be allocated a VIP Sale invite for the upcoming Sale you will need to:
If you do not book a slot, you will be invited to shop the sale later on subsequent days.
Friends Like These AW25 Accessories Competition
The Promoter: Friends Like These (Lipsy Limited) (registered at Company no. 05728110), 200 – 208 Tottenham Court Road, London, W1T 7PL
To enter the competition:
Please Note: Only the @FriendsLikeThese account will contact you if you are successful. Any other account claiming to contact you on behalf of FriendsLikeThese is not legitimate
This giveaway opens on Saturday 16th August at 17.00pm and closes on Monday 25th August 2025 at 16.00pm. UK residents 18+ only. We will only notify the winner here on Instagram, via our official account @FriendsLikeThese. This giveaway is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
Details of the competition winner will be available for 14 days after the competition ends by writing to
Lipsy London Limited Marketing, Glen House, Tottenham Court Road, London, W1T 7PL and Love &
Roses will provide the details of the winning entry to the Advertising Standards Authority on request.
The promoter is Next Beauty Limited (Company no 09252560) (Company no. 04521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘Bath & Body Works’).
The Iconic Free Gift will be automatically added to the bag when you buy any 2 selected Iconic products. The Free Gift Contains:
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
The Gift will be automatically added once qualifying products have been added to the bag on either the Product or Shopping Bag Pages.
The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
Offer applies while stocks last, valid 05/08/2025 - 16/09/2025.
The L’Occitane Free Gift will be automatically added to the bag when you buy any 2 selected L’Occitane products. The Free Gift Contains:
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
The Gift will be automatically added once qualifying products have been added to the bag on either the Product or Shopping Bag Pages.
The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
Offer applies while stocks last, valid 05/08/2025 - 16/09/2025.
The Elemis Free Gift will be automatically added to the bag when you buy any selected Elemis product. The Free Gift Contains:
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
The Gift will be automatically added once a qualifying product has been added to the bag on either the Product or Shopping Bag Pages.
The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
This offer is not available to staff.
Offer applies while stocks last, valid 29/07/25 - 20/08/25
The Estee Lauder will be automatically added to the bag when you buy any two selected Estee Lauder products. The Free Gift Contains:
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
The Gift will be automatically added once two qualifying products have been added to the bag on either the Product or Shopping Bag Pages.
The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
This offer is not available to staff.
Offer applies while stocks last, valid 29/07/25 - 20/08/25
The Prada Free Gift will be automatically added to the bag when you buy any selected Prada product.
The Too Faced Free Gift will be automatically added to the bag when you buy any 2 selected Too Faced products.
The Lancome Free Gift will be automatically added to the bag when you buy any two selected Lancome Products.
The Elizabeth Arden Free Gift will be automatically added to the bag when you buy any two selected Elizabeth Arden Products.
The Free Gift Contains:
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount.
This offer applies to selected indicated items when purchased at full price.
The Gift will be automatically added once qualifying Elizabeth Arden products have been added to the bag on either the Product or Shopping Bag Pages.
The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
This offer is not available to staff.
Offer applies while stocks last.
The Dermalogica Free Gift will be automatically added to the bag when you buy any three selected Dermalogica products. The Free Gift Contains:
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
The Gift will be automatically added once qualifying Dermalogica products have been added to the bag on either the Product or Shopping Bag Pages.
The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
This offer is not available to staff.
Offer applies while stocks last.
The Phillip Kingsley Free Gift will be automatically added to the bag when you buy any selected Phillip Kingsley product.
Introduction
Eligibility
a. During the Prize Draw Period you are an employee of Next; or
b. During the Prize Draw Period you are (or you live with) or your immediate family member (parent, child, sibling and spouse of any of the foregoing) is an employee or representative of InMoment or any of their subsidiaries, licensees or affiliates.
Prize Draw Period
How to Enter
The Prize
The Draw
Liability
General
Please note, the following terms apply to all incentives listed below:
Please note, the following terms apply to all live multi-buy offers:
3 for 2
| 3 for 2 | Full Price | Discounted Price Paid |
| Item 1 | £7 | £4.90 |
| Item 2 | £7 | £4.90 |
| Item 3 | £6 | £4.20 |
| Total | £20 | £14 (£6 saving applied, equivalent to cheapest item bought) |
2 for £8
| 2 for £8 | Full Price | Discounted Price Paid |
| Item 1 | £4.50 | £4.00 |
| Item 2 | £4.50 | £4.00 |
| Total | £9.00 | £8.00 (£1 saving applied, apportioned across qualifying items) |
Buy 1 get 1 free
| Buy 1 get 1 free | Full Price | Discounted Price Paid |
| Item 1 | £10 | £6 |
| Item 2 | £8. | £4 |
| Total | £18.00 | £8 £10.00 (£8 saving applied, equivalent to cheapest item apportioned across qualifying items) |
Save X% when you buy 2 or more
| Save X% when you buy 2 or more | Full Price | Discounted Price Paid |
| Item 1 | £225 | £202.50 |
| Item 2 | £299 | £269.10 |
| Total | £524 | £471.60 (£52.40 saving applied, equivalent to % discount apportioned across qualifying items) |
Buy 2 save £10
| Buy 2 save £10 | Full Price | Discounted Price Paid |
| Item 1 | £39 | £34 |
| Item 2 | £39 | £34 |
| Total | £78 | £68 (£10 saving applied, apportioned across qualifying items) |
Furniture build service available with selected items of furniture only.
Please order for each item you wish to be built. Wall attachments are not included as part of the assembly service. The address at which the Assembly Service is required must be within the mainland of the United Kingdom (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).
When ordering a sofa or armchair, you can order a free swatch of fabric to inspect the colour and texture – to do this, please contact us on 0333 777 8000#.
Please check the dimensions of your chosen sofa or furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination. Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery.
We deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £15 will apply, and a fee of £4.95 for all smaller items.
You will only be charged one delivery fee for orders with multiple items. The timescale for delivery will be based upon the item with the latest availability, to ensure all items are delivered together.
If the initial delivery date given is not convenient for you, we will offer two alternative dates.
When your items are ready for delivery, we will be in touch with a delivery date.
For selected Next Furniture items (which will feature the Next 15 year guarantee logo) purchased from 26 December 2023, our Structural Guarantee covers your furniture against manufacturing faults or defects of the frame construction from the date of delivery. Items of garden furniture, mattresses, recliner sofas & chairs and children’s furniture are not covered by this guarantee. When claiming, you will be required to provide proof of purchase. Your guarantee provides a repair service should your furniture item fail during the guarantee period. We reserve the right to use alternative materials, where the original is no longer available if fabric needs to be replaced in order to carry out a frame repair, this may not be exactly the same as the original fabric, but we will try to find the closest match from available current fabric. If your product cannot be repaired, or it is not cost effective for us to carry a repair, we will replace it with the same model, where available or, if this is no longer available, substitute an equivalent specification or value.
This guarantee does not cover: the feet of the item; where there is evidence of accidental or deliberate damage; where an item has been modified, altered or repaired by anyone other than us or at our instruction; wear and tear; where you have failed to properly maintain the item; if the structure has been subject to adverse moisture, or has been used in a non-domestic environment; if the product is in an unsanitary condition (for example, caused by pets), or exposure to chemicals or fluids. We reserve the right to refuse to collect and/or dispose of any unsanitary product. This guarantee is not transferable, if you sell or donate your furniture item to someone else.
| MISSED DELIVERY CHARGE |
|
£30 (per delivery) |
| COLLECTION CHARGES | |
| Day 1 to 14 | After Day 15 |
|
£30 (per collection) |
£60 (per inspection and collection) |
*All timings start on the day after delivery.
Day 1 to 14
After Day 15
Please leave the protective wrapping on your mattress until you are sure you wish to keep it. For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights.
When you buy a new mattress from us, we can take away and dispose of your old or unwanted item, for a fee of £20.
The trial begins on the day the mattress is delivered. If you wish to return the mattress for free, please contact customer services (0333 777 8999) and they will arrange a collection and send out a return bag that the mattress must be packed in and sealed with tape. Our delivery team will collect from the room of your choice. Please do not leave the mattress outside, as unfortunately we will not be able to take any items which have been damaged due to being left outside. Our carriers are also required to use their discretion, and may refuse the collection, if they feel the mattress presents a health and safety risk. This offer is in addition to your usual legal rights, which are not affected.
For your peace of mind our Next mattresses are guaranteed for 10 years if specified within the product information provided. The guarantee starts from the date of delivery. We will repair, free of charge, any product that becomes defective due to faulty materials or poor workmanship. This includes the following faults: filling settlement issues, faulty spring unit, stitching issues, tufting issues, zip issues, excessive smells and poor finish.
If you experience any problems with your mattress please contact our customer service team on 0333 777 8999.
For your safety these products must be installed in accordance with local building regulations. If in any doubt or where required by law, consult a competent person who is registered with an electrical self certification scheme.
Delivery:
We aim to deliver your products within 5 working days of receipt of your order. Rings are made to your order so allow at least 10 working days for delivery. We cannot deliver to any address outside the UK (including BFPO addresses). Next standard delivery charge applies.
Returns:
Please do not return Beaverbrooks products to Next with your courier or to Next stores. You will be sent detailed returns information with your Beaverbrooks product. To return, please use the pre-paid returns label provided. You can return Beaverbrooks products up to 30 days after receipt of your order. Failure to return Beaverbrooks product direct to Beaverbrooks will delay any refund to your Account.
These Terms of Use govern your conduct associated with posting Customer Ratings and Reviews.
By submitting any content to Next, you agree that:
You further agree that you shall not submit any of the following:
For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Ratings and written comments are generally posted within two to four business days. We may refuse, change or delete any content that, in our view, violates the content guidelines or any other provision of these Terms of Use.
You acknowledge that you, not Next, are responsible for the contents of your submission.
By submitting your email address in connection with your rating and review, you agree that Next and its service providers may use your email address to contact you about your review and for other administrative purposes.
The Activity Superstore Experiences issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Next Experiences and provided by selected suppliers.
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding promotions). A Voucher can only be extended once and must be done while the Voucher is valid.
Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity.
You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.
Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.
If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.
Please note you may not be able to change your mind once a date has been booked with a supplier.
A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the same retail chain or website may be merged together; and you may not merge any Vouchers previously merged or exchanged.
Please note Next Experiences’ promotional products, tangible gift products and Weekend Gift Breaks products are excluded from the list of exchangeable products.
In order to enjoy your chosen activity and to arrange a time and place for your activity you are asked to choose your preferred location then follow the booking instructions on the Voucher pack.
You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.
Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.
Please note you may not be able to change your mind once a date has been booked with a supplier.
We try to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Next Experiences.
Please note depending on the location you choose, the experience title may differ to that of experience title used by our suppliers, but this does not affect your entitlement as described in your Voucher pack.
Where applicable, the Voucher price includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your information pack.
If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will arrange a full refund on receipt of your unused and valid Voucher. Refunds will be paid back onto your Next account. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider. We ask you to photocopy your Voucher before sending it to us or to send it via registered post.
Your right to return the goods to us will not apply in the following circumstances:
If you return an item because of an error on our part, or because it is defective, we will refund the full value of the item. If you require a refund due to a defect, then you must request this within 30 days of receipt of the goods.
If you discover a defect after this time, please contact us on 0333 777 8000 or email us: customer_team@next.co.uk
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns or offer an exchange if you change your mind.
Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.
If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.
For safety reasons, some activities have certain size, age and health restrictions. You are required to notify the activity provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.
Activity, Availability and Timings: These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.
If we cancel your activity, we will inform you as soon as possible, and do our best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.
We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.
We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Next Experiences if you can rebook through the cancellation cover.
If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Next Experiences as it may be possible to re-arrange your activity on presentation of a medical or death certificate.
Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Next Experiences is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.
In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Next Experiences, who will take up the problem with the supplier on your behalf.
We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices on our printed material and website are inclusive of VAT.
A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights Of Third Parties) Act 1999 to enforce any terms and conditions of booking.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Next Experiences agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
UK, EU and Channel Islands: The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Next Online may differ from prices in-store.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine, vintages and labels may vary from those shown.
Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.
Jersey GST registration: 0002822
If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, or by separate note to you.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.
© Copyright of Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.
The Laura Ashley pages on this website are operated by Next under license from Laura Ashley Brands. Laura Ashley trade marks and © are used by permission from Laura Ashley Brands.
Different terms apply to any business to business sales. For terms and further information please email B2B@next.co.uk
You have reached your limit of 0 items. Please review your Favourites List to keep this item.
Manage Favourites
Please try again
Favourites currently unavailable
Add to Favourites
Remove from Favourites
This item has been added/removed from a user's Favourites List.
Not already logged in? Sign Out
Are you sure you want to navigate away from this site?
If you navigate away from this site
you will lose your shopping bag and its contents.
There are no Recently Viewed items to show. Items will appear here as you view them. You can then select the images to revisit the items.
Oops' Something's gone wrong! Please try again