What are cookies?
Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the Next website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.
Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other non essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
By using our site, you consent to the use of these cookies. Cookies are used on our site for the following reasons:
Next are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Next collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Next you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
We receive information in one of two ways either directly from you when you register with us or from a third party such as credit reference agencies (for example to assess your credit rating if you apply for credit. For more on this see the section Use of Credit Reference Agency Information further on). If you register with us you will be asked to provide certain information such as your name, address, and date of birth, telephone number and email address. If you shop with us and use a payment carde , or for a payment authorisation we may collect payment card information.
How do we use your information?
We use the information that we collect about you to:
When you apply for credit we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record a search which can be seen by you, Next and other lenders on your credit file, whether or not credit is granted. We may use credit scoring methods to assess your application and to verify your identity. If we agree to offer you credit online and, for any reason, you do not complete your online order after accepting the terms of the credit agreement, a Next Credit Account will not be created. Credit searches and other information which is provided to us and/or the credit references agencies, about you and those with whom you are linked financially, may be used by Next and other companies if credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your Next Credit Account. Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any ‘associated’ records. If we enter into a credit agreement with you we will also supply details of your agreement with us to the credit reference agencies, as well as on going details of your Next Credit Account and how you manage it. If you do not pay on time, or in full, we will advise the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches. Adverse entries regarding the conduct of your account will remain on your credit file for up to six years. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud. You have the right of access of your personal records held by credit reference agencies and we will supply their names and addresses upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or email firstname.lastname@example.org. We will make periodic searches of group records and credit reference agencies to manage your Next Credit Account, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits to open and run your Next Credit Account, including payment recovery, fraud prevention, debt tracing and for our marketing. Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality and security of your information are in place to safeguard it.
For details of the Credit Reference Agencies that we receive information from and share information with write to the Group Data Protection Manager at Head Office or via email@example.com, quoting Security and Privacy Enquiry.
Who does Next disclose the information it collects to?
We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to:
We want to keep you up to date with information about new ranges, special offers and improvements to this site.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at Head Office or via firstname.lastname@example.org, quoting Security and Privacy Enquiry.
You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via email@example.com, quoting Security and Privacy Enquiry.
Next is a member of the Direct Marketing Association (DMA) and is required to operate within the rules of the DMA's Code of Practice. This means that Next operate to a high level of commercial standards which are designed to :
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from Next Directory may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and out going email.
If you have any questions relating to this policy or the use by Next of personal data please write to the Group Data Protection Manager at Head Office or via firstname.lastname@example.org, quoting Security and Privacy Enquiry.
We may also use your information, including shopping habits, to open and run your credit account including payment recovery, fraud prevention and debt tracing and for our marketing.
We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Group Companies: Next Retail Limited and Lipsy Limited.
Next Directory is a trading name of Next Retail Ltd and a member of Next Group Plc. Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality of security of your information are in place to safeguard it.
Group Data Protection Manager Next Retail Ltd. Desford Road, Enderby, Leicester. LE19 4AT