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Welcome To...Terms & Conditions

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General

These terms and conditions set out the basis on which you can use our website and place orders for items from Next Directory. By ordering goods from Next Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited and part of Next Group Plc, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Telephone calls to and from Next Directory will be recorded or monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Group Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for credit-related activity. #National call rates apply.

You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.

#National call rates apply

We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Group Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes.

Next Retail Limited is authorised and regulated by the Financial Conduct Authority for credit-related activity.

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Next Directory Flexible Accounts

When you apply for a Next Directory Flexible Account (“Next Account”) and your application is accepted, a Next Account will be opened for you. To hold a Next Account you must be over 18 and a UK resident. If you open an account a Credit Agreement will be sent to you and you must read this carefully, (together with the other information we will send you) sign both copies and return one copy to us. Next reserves the right to withhold all orders until it receives a signed Credit Agreement from you. The Terms and Conditions governing your use of a Next Account will be set out in the Credit Agreement. The Next Directory will be sent to you twice a year while you remain an active customer of Next Directory and you will be charged £3.75 for your first and each subsequent season that you receive a copy of the Next Directory. The charge for your Directory covers the Main Directory for that season if available, all mid-season brochures, or other publications that we may send to you that season. We will notify you before we send any chargeable publications allowing you the opportunity to cancel it. You understand that a Next Directory Card may be issued to you to allow you to use your Next Account in store to purchase items. The issuing of a Directory Card is subject to the way in which you manage your Next Account. Purchasing goods with your Directory Card is subject to the credit limit of your Next Account, which is variable. Next reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with two months prior notice to close an account. To prevent identity fraud you may be required to confirm your identity when placing an order on your Next Account. A payment up to the value of the order may be requested using a credit or debit card registered to the account holder’s address. The rest of the order will be invoiced at a later date.

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Data Protection

Before you shop we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search, which can be seen by you and Next on your credit file, whether or not credit is granted. If we are unable to offer credit the credit reference agencies will also record a search which will be seen by other lenders. If we are able to offer you credit but you decide to pay by card the credit reference agency will record a quotation search, which can only be seen by you and Next and not by any potential lender. We may use credit scoring methods to assess your application and to verify your identity.

Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by Next and other companies if credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your Next Directory Flexible Account. Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any ‘associated’ records.

If we enter into a credit agreement with you, we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your Next Directory Flexible Account and how you manage it. If you do not pay on time, or in full, we will advise the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud.

You have the right of access to your personal records held by credit reference agencies and we will supply their names and address upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or via dataprotection@next.co.uk.

You have the right of access to your personal records held by credit reference agencies and we will supply their names and address upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or email dataprotection@next.co.uk. We will make periodic searches of group records and credit reference agencies to manage your Next Directory Flexible Account, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits, to open and run your Next Directory Flexible Account, including payment recovery, fraud prevention, debtor tracing and for our marketing.

Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality and security of your information are in place to safeguard it.

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Purchases

Purchases from Next Directory including transactions on your Directory Card in-store will be charged the day after the goods are despatched/purchased in-store.

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Statements

Statements You will receive a statement every month detailing your purchases unless you have not placed an order and there is no outstanding balance. Your statement will show what we have sent you since your last statement, the payments we have received from you, the outstanding balance, your minimum payment and the date this is due, your current credit limit the balance available to spend and what we have sent you since you last statement, (i.e. any returns, the payments etc).

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Credit Limit

Your Next Account will be subject to a credit limit which we may vary at any time (up or down). The outstanding balance of your Next Account must not exceed your credit limit. If you exceed your credit limit you may be asked to pay the excess immediately. Your credit limit will be shown on each statement.

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Payment

A Next Account allows you to spread the cost of purchases (subject to status and approval). APR 25.99% (variable). You must make a payment every month of at least the minimum payment shown on your statement. You can choose to pay more if you want to, up to the full balance. If you only pay the minimum payment it will take longer to repay the balance and you will pay more overall. Missing a payment could have severe consequences and make obtaining credit more difficult. Payments that we receive from you will be allocated to your Next Account in the following order: payment of all default charges shown on the latest and any previous statements / payment of any interest charges outstanding from any previous statement / towards payment of the outstanding purchase price of all goods and/or services shown on any previous statement / payment of interest charges shown on the latest statement / towards payment of the purchase price of all goods and/or services shown on the latest statement.

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Payzone

Only items purchased from Next Directory are eligible for return via a Payzone return zone. Items returned via a Payzone return zone will be credited to your Next Directory account and will appear on your statement within 2 working days (subject to connectivity between Next and Payzone). If you have a Next Directory account and have purchased Next Directory items using a debit or credit card any refund due for that order will be applied to your Next Directory account and not the card used for payment. If you are a non Next Directory account customer and have purchased Next Directory items using a debit or credit card, the refund will be credited to the card used within 2-3 working days. Network connectivity may cause delays in returns being credited to your account immediately. To return items you will need the original despatch note which details the item, without this the return will not be actioned. Items must be returned in a new and unused condition. Specific packaging or despatch bag are not required, but the items should be in their original plastic outer, wherever possible. You will receive proof of return from the Payzone outlet. Payzone return zones will not accept the following Next Directory items for return: large or bulky items, 2 man delivery items and products for return at Next Bathrooms, Next Fitted Kitchens, Hammonds, Photos, Domestic Appliances, Art2Order, Green Retreats, Made2Measure, Flooring, Wine, Gift List, Gift Cards, eVouchers, Flowers, House Signs, Garden Plants, Conservatories, Windows, Doors & Shutters, Magazines & Experience websites. Terms and conditions and exceptions apply.

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Minimum Payment

We will calculate your minimum monthly payment by adding together the total outstanding balance on your Next Account and the total interest that you would pay over 12 months on that balance, your minimum monthly payment will be 1/12th of the total or £5, whichever is greater. You can pay us more than the minimum if you want to but if your outstanding balance is less than £5 you must pay your outstanding balance in full. Your minimum monthly payment will be recalculated in the same way whenever there is a change in the outstanding balance of your Next Account (e.g. further goods are charged to your Next Account, you return goods or you make a payment).

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To make a payment

The taking of payment from you by Next under any of the means set out below or in accordance with Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next.

By Direct Debit

Call 0333 777 8910# and we’ll set one up so you don’t have to remember your bill again.

By Telephone/Internet Banking

To make a payment using telephone, internet or other remote banking services, please quote the following sort code 40-27-15 and bank account number 02462087 followed by your customer number.

At A Next Store

Pay at the till point in one of our stores. A member of our staff will take your account number or swipe your Directory Card and then process the payment. Please retain your receipt. Directory Cards and Refund Cards cannot be used as payment. Available in all UK stores only.

By Internet

Visit next.co.uk Click on “My Account” and sign in. We accept payment using all major credit/debit cards.

By Next Gift Card/eVoucher

Visit next.co.uk Click on ‘My Account’ and sign in. We accept all major credit/debit cards.

By Selfserve

Call free 0333 777 8000# and key in your SelfServe number (as shown on your despatch note) on your touchtone phone. Just enter the amount and your credit / debit* card details. Alternatively call us on 0333 777 8000# and we’ll take your payment over the phone. * We accept all major credit/debit cards. We can only accept a credit/debit card registered at the Account address

At Any Bank

Take your posted Next statement to any Bank and pay over the counter. Some banks may charge for this service..

By Post

Make your cheque payable to ‘NEXT’, write your Customer Number on the back of the cheque and enclose it with your payment slip into an envelope. Send your payment to Next, PO Box 4000, Sheffield, S97 3ET. Any cheque payment made will be credited to your account on receipt. Your available credit will not be amended for the value until 10 days have elapsed. Please ensure your payment slip and cheque are unfolded.

At a Post Office

Take your statement and your payment to the Post Office. Please note, there may be a small Post Office charge for this service. Payments by cheque are not acceptable at Post Office counters.

At A Payzone Outlet

Please take your statement to any Payzone Outlet and pay at the till point. The Sales Assistant will scan the barcode on the front of your statement to process the payment. Please note that Payzone Outlets can only accept cash payments.

By Next Gift Card/eVoucher

We accept payment by Next Gift Card and eVoucher via SelfServe and by signing into “My Account” and selecting “Giftcard Payment” under the account options menu. Unfortunately we are unable to accept Gift Voucher payments online. To pay by Gift Voucher please write your customer number on the reverse of the Gift Voucher and keep note of the serial number. Complete the payment slip and send to NEXT PO Box 4000, Sheffield, S97 3ET by special delivery.

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Interest Charge

Our interest charge is 25.99% APR (variable). If you do not pay your full balance in any month by the date stated, we will charge you interest as follows:

  • on purchases from Next Directory and the delivery charge shown on your statement, from the day after your goods were sent to you; and
  • on purchases from Next Group Plc stores using your Next Directory Card, purchases of gift vouchers or gift cards on your account and any warranties, from the date of purchase; and
  • on wine and Flowers, from the day after despatch to you; and
  • on any delivery, collection, installation & removal charges, from the day after your goods were sent to you or collected from you and for your copy of the Next Directory and any supplemental brochures, from your statement date; and
  • on any deposit for any made to order items, from the date it appears on your statement and on the balance, from the day after delivery to you; and
  • any outstanding balance from your previous statement which is brought forward to your current statement; and
  • on brown and white goods (including washing machines, tumble dryers, combined washers and dryers, fridges, freezers and ovens) from 14 days after the date of your order.

Any part payment made by you will be taken into account when calculating the following month’s interest charge.

Our interest charge is calculated on a daily basis on the outstanding balance of your Next Account. If you do not pay your Next Account balance in full by the date shown on your statement, the interest charge will be charged on your outstanding balance from the date of your last statement. You will not be charged any more interest charge than has previously been added to your Next Account if we receive payment of the full outstanding balance by the date shown on your statement.

  • At our discretion we may in addition vary the interest rate under your agreement from time to time having regard to your credit profile/credit rating, your performance under the agreement and how you use your account. In calculating the APR we have not taken into account any changes which we may make to our interest charge, or any other changes which enter into the calculation of the APR.
  • We may introduce or vary the interest charge or such charges at any time, by giving you at least 28 days written notice. By way of example, if purchases were made up to a credit limit of £300 and repayment was made over 12 months by 12 equal payments and the interest charge remained the same throughout the period the total charge for credit would be £38.92.
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Arrears Charges

If you miss or partly pay any payment due and the total overdue amount is equal to or exceeds the total amount of the last two minimum payments due from you, we will apply a charge of £7.50 to cover our administration charges. In addition we will charge you £5.50 for each payment that is returned unpaid.

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Next Directory Card

The issuing of a Directory Card is subject to the status of the Next Account. Purchasing goods with your Directory Card is subject to the credit limit of your Next Account, which is variable. Store transactions will be charged to your Next Account on the day after the goods are purchase in-store. Items will be detailed on your Next Directory statement.

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Theft, Loss or Misuse of the Directory Card

If your Directory Card is lost, stolen or misused by someone without your permission, you may have to pay up to £50 of any loss to the creditor. If it is misused with your permission you will probably be liable for ALL losses. You will not be liable to the creditor for losses which take place after you have told the creditor about the theft etc. as long as you confirm this in writing within 7 days.

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Shopping with Next using a Credit or Debit Card

Customers without a Next Directory Flexible Account can pay for items as they are ordered by credit or debit card, eVoucher or gift card. Before you shop we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search, which can be seen by you and Next on your credit file, whether or not credit is granted. If we are unable to offer credit the credit reference agencies will also record a search which will be seen by other lenders. If we are able to offer you credit but you decide to pay by card the credit reference agency will record a quotation search, which can only be seen by you and Next and not by any potential lender. The remainder of the terms and conditions set out below will then apply.

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Orders and Contract Information

Your order is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received; as such items and goods may already be in production as a result of your order. For a full list of exceptions please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

Following formation of the contract Next shall continue to own any goods ordered until it has received payment in full from you even though the goods may have already been delivered to you.

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Delivery Charges

The Standard delivery charge is £3.99 per order, no matter how large your order. Same day and evening delivery charges are an additional £3.00 on top of our standard delivery charge. The following exceptions apply: fresh flowers £3.99 per bouquet, wine £3.99 per box, personalised picture gifts £3.99 per item, gift cards and vouchers from £2.00 each (free delivery for eVouchers), large domestic appliances from £19.99 per item (Northern Ireland £34.99), digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver wine outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers outside mainland UK and Northern Ireland, this includes to BFPO addresses.

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Free Delivery Offers and Order Codes

Free delivery offers are subject to availability and are NOT applicable to postal flowers, wine, items ordered from the gift list, gift cards, Art2Order, Next fitted Kitchens, Green Retreats, personalised gifts, photo processing, eVouchers, bathrooms suites, carpets, domestic appliances, gift experiences, house signs, Made2Measure, fitted bedrooms by Hammonds Space, sofas, selected home items. Free delivery and other offer codes remain the property of Next Directory, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.

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Next Day Delivery

The next day delivery service applies on orders placed before 10pm Sunday - Saturday. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to Postal Flowers, Wine, items ordered from the Gift List, Gift Cards, Art 2 Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Flooring, Gift Experiences, House Signs, Made2Order, Magazines, Next Entertainment, fitted bedrooms by Hammonds Space are excluded from the personal courier and next day delivery service Domestic Appliances can be delivered next day but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.

Next Day Delivery is not available in the following postcodes (subject to change):

NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you.

AB24 1, AB32 7, AB33 8, AB35 5, AB38 7, AB38 9, AB41 0, AB43 5, AB45 1, AB45 3, AB51 7, AB51 9, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB55 4, AB55 5, AB55 6, AB56 2, AB56 5, BA1 1, BT1 1, BT1 2, BT1 3, BT1 4, BT1 5, BT1 6, BT10 0, BT11 8, BT11 9, BT12 4, BT12 5, BT12 5, BT12 6, BT12 6, BT12 7, BT13 1, BT13 2, BT13 3, BT14 6, BT14 7, BT14 8, BT14 8, BT15 1, BT15 1, BT15 2, BT15 3, BT15 4, BT15 5, BT16 1, BT16 2, BT17 0, BT17 9, BT18 0, BT18 9, BT18 9, BT19 1, BT19 6, BT19 7, BT2 7, BT2 8, BT20 3, BT20 4, BT20 5, BT21 0, BT22 1, BT22 2, BT23 4, BT23 4, BT23 5, BT23 6, BT23 7, BT23 8, BT24 7, BT24 8, BT25 1, BT25 2, BT26 6, BT27 4, BT27 5, BT27 6, BT28 1, BT28 2, BT28 3, BT28 3, BT29 4, BT29 4, BT3 9, BT3 9, BT30 6, BT30 7, BT30 8, BT30 8, BT30 9, BT31 9, BT32 3, BT32 4, BT32 5, BT33 0, BT34 1, BT34 2, BT34 3, BT34 4, BT34 5, BT35 0, BT35 6, BT35 7, BT35 8, BT35 9, BT36 4, BT36 5, BT36 6, BT36 7, BT36 7, BT37 0, BT37 0, BT37 9, BT38 7, BT38 8, BT38 9, BT39 0, BT39 9, BT4 1, BT4 2, BT4 3, BT40 1, BT40 2, BT40 2, BT40 3, BT41 1, BT41 2, BT41 3, BT41 4, BT41 4, BT42 1, BT42 2, BT42 3, BT42 4, BT42 4, BT43 5, BT43 6, BT43 7, BT43 7, BT44 0, BT44 8, BT44 9, BT45 5, BT45 6, BT45 7, BT45 8, BT45 9, BT46 5, BT47 2, BT47 3, BT47 4, BT47 5, BT47 6, BT48 0, BT48 4, BT48 6, BT48 7, BT48 8, BT48 9, BT49 0, BT49 9, BT49 9, BT5 4, BT5 5, BT5 6, BT5 7, BT51 3, BT51 4, BT51 5, BT52 1, BT52 2, BT53 6, BT53 7, BT53 8, BT53 9, BT54 6, BT55 7, BT56 8, BT57 8, BT6 0, BT6 8, BT6 9, BT60 1, BT60 1, BT60 2, BT60 3, BT60 4, BT61 7, BT61 8, BT61 9, BT62 1, BT62 2, BT62 3, BT62 4, BT63 5, BT63 6, BT64 1, BT64 2, BT64 3, BT65 4, BT65 5, BT66 6, BT66 7, BT66 8, BT67 0, BT67 9, BT68 4, BT69 6, BT7 1, BT7 2, BT7 2, BT7 3, BT70 1, BT70 2, BT70 3, BT71 4, BT71 5, BT71 6, BT71 7, BT74 4, BT74 5, BT74 6, BT74 7, BT74 8, BT74 9, BT75 0, BT76 0, BT77 0, BT78 1, BT78 2, BT78 3, BT78 4, BT78 5, BT79 0, BT79 7, BT79 7, BT79 8, BT79 9, BT8 4, BT8 6, BT8 7, BT8 8, BT80 0, BT80 8, BT80 9, BT81 7, BT82 0, BT82 8, BT82 9, BT9 5, BT9 6, BT9 7, BT92 0, BT92 1, BT92 2, BT92 3, BT92 4, BT92 5, BT92 6, BT92 7, BT92 8, BT92 9, BT93 0, BT93 1, BT93 2, BT93 3, BT93 4, BT93 5, BT93 6, BT93 7, BT93 8, BT94 1, BT94 2, BT94 3, BT94 4, BT94 5, CA18 1, CA19 1, CA20 1, CA21 2, CA4 0, CA4 8, CA4 9, CA5 6, CA5 7, CA6 4, CA6 5, CA6 6, CA7 0, CA7 1, CA7 5, CA7 5, CA7 8, CA8 7, CA9 3, CH3 9, DD10 0, DD11 3, DD11 5, DD8 1, DD9 6, DD9 7, DG3 4, DG3 5, DG5 4, DG6 4, DG7 1, DG7 2, DG7 3, DG8 0, DG8 6, DG8 7, DG8 8, DG8 9, DG9 0, DG9 7, DG9 8, DG9 9, EH34 5, EH36 5, FK14 7, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, FK8 3, G41 1, G41 2, G41 5, G51 2, G52 1, G63 0, G63 9, G83 7, GY1 1, GY1 2, GY1 3, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 0, GY9 3, HS1 2, HS1 2, HS2 0, HS2 0, HS2 0, HS2 9, HS2 9, HS2 9, HS3 3, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IV1 3, IV10 8, IV11 8, IV12 4, IV12 4, IV12 5, IV12 5, IV14 9, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 4, IV2 5, IV2 5, IV2 5, IV2 6, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV22 2, IV23 2, IV23 2, IV24 3, IV25 3, IV26 2, IV26 2, IV27 4, IV27 4, IV28 3, IV3 8, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 7, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 8, JE4 9, KA18 4, KA27 8, KA28 0, KA3 4, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, KY10 2, KY13 0, KY9 1, LA20 6, LA21 8, LA23 1, LA23 2, LA23 3, LL15 1, LL15 2, M4 1, M4 2, M4 3, M4 4, M4 5, M4 6, M4 7, NE66 5, NE69 7, NE70 7, NE71 6, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA32 8, PA33 1, PA34 4, PA34 5, PA34 5, PA34 5, PA35 1, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PA80 5, PA80 5, PH1 4, PH10 6, PH10 7, PH11 8, PH12 8, PH15 2, PH16 5, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 6, PH33 7, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH37 4, PH38 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH5 2, PH50 4, PH6 2, PH7 3, PH7 4, PH8 0, PH9 0, PR3 3, TD10 6, TD11 3, TD13 5, TD5 7, TD5 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

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*Courier Delivery Information

Standard next day, same day & evening delivery is not applicable to postal flowers, Wine, 2 person delivery items, items ordered from Gift List, Next Bathrooms, Next Fitted Kitchens, Hammonds, Photos, Domestic Appliances, Beaverbrooks, Art2Order, Green Retreats, Made2Measure, Gift List, House Signs, Garden Shop, Conservatories, Windows, Doors and Shutters and Experience websites. Standard next day delivery is available in most stores, however same day and evening delivery options are not available for delivery to stores. Standard next day, same day & evening delivery options are not available during Sale periods. Specific delivery details will be confirmed at the time you order. Standard courier delivery services are available in most areas. Same day & evening delivery are only available in selected areas. All courier delivery services are subject to stock, courier area and availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday.

    *Delivery times

Standard next day courier delivery service

The standard next day delivery service applies on orders to mainland UK – Sunday to Saturday.

Same day courier delivery service

For an extra £3.00 Same day delivery service applies on orders placed Monday - Thursday before 12 midday, 11am on a Friday, for delivery between 6pm and 9.30pm Monday to Friday.

Evening courier delivery service

For an extra £3.00 evening delivery service is available for delivery between 6pm and 9.30pm Monday - Friday. Orders can be placed up to 7 days in advance, and must be made by 12 midday for delivery same day.

Weekend furniture, upholstery and large homeware delivery service

Weekend delivery service is available for delivery between 7.30am and 6.00pm Saturday and Sunday.

Store delivery information

Delivery to stores is not applicable for all Flowers, Wine, items ordered from the Gift List, Gift Cards, Art2Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Domestic Appliances, Gift Experiences, House Signs, Made2Measure, Next Entertainment, fitted bedrooms by Hammonds Space, Beaverbrooks or some large furniture and upholstery items. Please take one form of personal identification e.g. driving licence or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory. Orders delivered to stores that are not collected within 14 days of the collection date will be returned to the warehouse and a refund processed. There will be a parcel not collected admin fee of £1.75 for orders not collected within 14 days and if the order was paid for using your Next Account the Next Account will be charged accordingly. For orders paid for by credit and debit card, the charge will be deducted from the refund.

Standard delivery to stores

Standard delivery to stores is free (usually 3-5 days). You will be advised of the earliest delivery date at the time of order. This service is available in over 500 Next Stores. For new customers placing their orders, payment is required at the time of ordering until the account has been established.

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Premium Delivery Services

SAME DAY COURIER DELIVERY SERVICE Same day delivery service applies on orders placed Monday - Friday before 12 midday (or before 11am on a Friday), for delivery between 6.00pm and 9:30pm Monday to Friday.

EVENING COURIER DELIVERY SERVICE Evening delivery service is available for delivery between 6.00pm and 9:30pm Monday - Friday. Orders can be placed up to 7 days in advance, and must be made by 12 midday for delivery same day (or before 11am on a Friday).

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Fresh Flowers & Wine Only

Most fresh flower orders placed before 7pm can be delivered the next day. Flowers ordered between 7pm Friday and 7pm on Saturday will be delivered Monday and orders after 7pm Saturday and up to 7pm Monday will be delivered on Tuesday. Most wine orders placed before 4.30pm can be delivered within 48 hours. No deliveries are made on Bank Holidays. You will be advised of delivery availability at time of order. Orders for alcohol can only be taken from those over 18 years of age. Flower and wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.

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Delivery to Stores

Delivery to stores is free and will take 4-5 working days. This service is available in over 400 Next Stores but is not available for orders made on a Next Account until you have received your first statement and you have made a subsequent payment, for made to order items, digital photos and photo gifts, fresh flowers or selected large/bulky items. Please take one form of personal identification e.g. driving license or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store.

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Express Next Day to Store delivery

Express next day delivery to store is free. Parcels will be available for collection on the stated delivery day after 12:00pm on a Monday to Saturday or 2pm on a Sunday. The express next day to store delivery service applies to orders placed before 10pm on any day. Delivery times cannot be guaranteed. It is only available in selected stores and is subject to stock availability and demand. Delivery is not available on a bank holiday or during the sale period. We will email you when your order is ready for collection at your designated store.

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Non-collection from Store Administration Fee

Orders delivered to stores that are not collected within 14 days of the collection date will be returned to the warehouse and a refund processed. There will be a parcel not collected admin fee of £1.75 for orders not collected within 14 days and if the order was paid for using your Next Account the Next Account will be charged accordingly. For orders paid for by credit and debit card, the charge will be deducted from the refund.

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Express 4 Day Delivery (Furniture and Sofas)

Products on the express delivery will be delivered to your home within 4 working days. If your order consists entirely of 4 day delivery items furniture or sofas and they are in stock then you will be offered a delivery date within 4 working days. If all your items are on the 4 day express delivery service you will be offered 1 date within the 4 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 4 working day period then contact the customer services team on 0333 777 8077#.

Note: The 4 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once.

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Send To A Friend Delivery Service T&Cs

The service allows orders to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account’ and selecting the ‘Delivery Address’ option. You must sign into your Next Account with your password to use this feature. (Unfortunately we are unable to deliver to workplace addresses). After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). We will not take any payment from the card and the information will not be stored by us, it is simply used as a security check. Once you have completed this step you can start delivering items to an alternative address. To enable us to deliver to a different address to your ‘Account Address’ on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address.

Gift Cards or eVouchers cannot be used for goods purchased and delivered to an alternative delivery address for security reasons. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

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Cancellation

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order, such as photo gifts and made to measure curtains, fresh flowers, food items, audio or video recordings, computer software and games, magazines, toiletries and cosmetics, or pierced earrings. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. So please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of not less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc.

For full details of your rights under the Regulations, please contact your Citizens Advice Bureau or a Solicitor.

Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery.

Full details of how to return goods can be found in the RETURNS section.

Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods.

Additional Delivery Charges Sunday, same day and evening delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.

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Returns for items on your next directory flexible account

You may return most items in a new and unused condition and wherever possible in the original packaging with the exception of Beaverbrooks products and large Home items that cannot be returned by courier. Items must be returned within 14 days.

b) Our Courier

To make a return by courier, contact your courier directly (they will leave a number with the delivery), call 0333 777 8000#, contact us via SelfServe or online to arrange for your courier to collect the items from your home. Items left for the courier to collect are left at your own risk. There is a charge of £3.99 for this service if you return all items ordered in one transaction. This will be applied on the return of the final item from a single order, if items are not returned at the same time.

a) Returning to a Store

This service is available in most Next stores except our airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the Cancelling Your Order section.

b) Returns to Payzone Outlets

Only fashion and small homeware (excluding electrical) items purchased from Next Directory are eligible for return via Payzone return outlet. To return items you will need the original despatch note which details the item, without this the return will not be actioned. Items must be returned in a new and unused condition. Specific packaging or despatch bag are not required, but the items should be returned in their original plastic outer wherever possible. You will receive proof of return from the Payzone outlet.

Please note, not all Payzone outlets accept returns. To find your nearest Payzone please see the ‘returns location only’ section at next.co.uk/stores. For a full list of exceptions please see under the heading EXCEPTIONS TO THE RETURNS POLICY.

c) Post

To return by post call 0333 777 4574# to request a returns label, then take to your nearest post office.

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Returns for Customers paying by Debit or Credit Card

Returns to store are free of charge. Please see EXCEPTIONS for items which cannot be returned to stores. Returns via our courier are charged at £3.99 per collection. Simply call 0333 777 8000# to arrange for a courier to collect the items from your home. Items left for the courier to collect are at your own risk. To return by post contact 0333 777 4574# and we will send you a label. Any charges will be deducted from your credit/debit card prior to any refund. If a customer with a Next Account pays for an order by debit or credit card any refund due for that order will be applied to their Next Account and not the card used for payment.

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Exceptions to the Returns Policy

The following exceptions apply to our standard returns policy. We cannot accept any returns through our airport stores. We are unable to accept the return of large bulky items, domestic appliances, Beaverbrooks products or copies of the Next Directory through our stores. A non-refundable collection charge of £30.00 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as sofas, digital photos and photo gifts and made to measure curtains, or on either sample pots or full size pots of paint unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, certain jewellery items, cosmetics and grooming products, mattresses, divans, duvets and pillows cannot be returned if unwrapped unless faulty. Self assembly furniture cannot be returned part assembled. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Gift cards/eVouchers/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be credited to your account unless they are faulty. Payzone return Outlets will not accept the following Next Directory items for return: Beaverbrooks products, large or bulky items, 2 person delivery items and products for return at Next Bathrooms, Next Fitted Kitchens, Hammonds, Photos, Domestic Appliances, Art2Order, Green Retreats, Made2Measure, Wine, Gift List, Gift Cards, eVouchers, Flowers, House Signs, Garden Plants, Conservatories, Windows, Doors & Shutters & Experience websites.

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Prices

UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through the Directory may differ from prices in-store.

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Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

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Next gift cards and eVouchers

You can present the card in full or part payment for goods purchased from participating Next stores in the UK and Eire, online at next.co.uk or to pay your Next Directory account. Exclusions apply.

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Availability

All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine, vintages and labels may vary from those shown.

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Colour Reproduction

Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

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Complaints

If you do have a complaint please write to Next Customer Services, PO Box 4000, Sheffield, S97 3ET or call 0333 777 8000# or email internet_correspondence@next.co.uk. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Financial Complaints – Where complaints related to the consumer credit offer are not resolved to the customer’s satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation. Details will be provided as appropriate.

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Code of Practice

Next Directory is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA’s Code of Practice. The Code is administered by the Independent Direct Marketing Commission.

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Closing your Next Account

You have the right to cancel your credit agreement within 14 days of opening the Next Account. If you want to cancel your Next Account you will need to confirm this in writing to us at the following address Next, PO Box 4000, Sheffield, S97 3ET or call 0333 777 8000#.You will need to tell us your name, address and Next Account Number. If you decide to cancel your Next Account you will need to pay for any items that you have received or return them to us in a new condition. You will also need to return the Next Directory. Please call 0333 777 8000# to arrange this. If you do not exercise your right to cancel, this agreement will remain in force and effect and its terms and conditions will bind you. Your Next Account will continue unless you or we decide to close your Next Account. We have the ability to do this at any time on two months notice at our discretion. You can close your account at any time by writing to us (including your name, address and Next Account number) at Next, PO Box 4000, Sheffield, S97 3ET. If you close your Next Account you will have to pay any outstanding balance on your Next Account immediately. If you do not use your Next Account for 2 years or more we may make searches about you at credit reference agencies before allowing further orders or we may close your account automatically.

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Customer Ratings And Reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Next (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to Next, you represent and warrant that:

  • You are the sole author and have not copied the content from any third party;
  • All content that you post is accurate;
  • • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content:

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, trademark, or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

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Next Gift Card

  • Your Gift Card can be used by you if you are the purchaser or given as a gift . You can use the card in full or part payment for goods purchased in participating Next Retail stores in the UK and Eire or online at next.co.uk*. Alternatively the card can be used to pay a Next Directory account by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.
  • You can top up your card at any time in participating Next Retail stores, up to a total maximum of £200 / €250.
  • Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.
  • The value of your purchases will be deducted from the balance on your card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.
  • The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found please cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.
  • To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #National call rates apply.
  • Your balance will be updated after every purchase and will be shown on your till receipt.
  • The card will automatically expire 24 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.
  • Next cannot accept responsibility for your card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
  • This card remains the property of Next and is not a cheque guarantee, credit or charge card.
  • 11. Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.

  • *Exclusions apply. The Gift Card cannot be used for the following, Next Bathrooms, Hammonds, Photos, Domestic Appliances, Art2Order, Green Retreats, Made 2 Order, Flooring, Wine, Gift List, Flowers, House Signs, Music & DVD, Carpets, Kitchens, Home Design Service, Magazine and Experience websites.

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Next eVouchers

In order to buy an eVoucher you must have a Next Directory Account. A recipient of an eVoucher must have a valid email address. It’s possible to receive an eVoucher without having a Next Directory Account but it is not possible to redeem the eVoucher online without an Account.

You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.

Please remember to enter the receiver’s email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver’s email address, cancel or issue a refund for your eVoucher.

Your eVoucher can be used by you if you are the purchaser or it is given to you as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next Retail stores in the UK and Eire or online at next.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.

Your eVoucher cannot be used at nextdirect.com. eVouchers cannot be used to buy Gift Cards or eVouchers or pay the account used to purchase them.

The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.

If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a Next Directory Flexible Account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay a Next Directory account (but not the Account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.

Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of a eVoucher/Giftcard or refunded to the original method of payment. Where a Next Directory Flexible Account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a new Gift Card.

The eVoucher is not for re-sale and cannot be exchanged for cash. The eVoucher cannot be returned and change or refunds will not be given. The eVoucher will not be honoured if sold. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #National call rates apply.

Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #National call rates apply.

The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.

Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your statutory rights are not affected.

Next reserves the right to remove, block or de-activate eVouchers without notice.

*Exclusions apply. The eVouchers cannot be used for the following, Next Bathrooms, Hammonds, Photos, Domestic Applianaces, Art2Order, Green Retreats, Made 2 Order, Flooring, Wine, Gift List, Flowers, House Signs, Music & DVD, Carpets, Kitchens, Home Design Service, Magazine and Experience websites.

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Next Retail Refund Card

  • This card has been credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from the Next Directory, pay a Next Directory account and cannot be used at www.next.co.uk or www.nextdirect.com or to purchase gift vouchers or giftcards.
  • Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
  • The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
  • The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department,. Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
  • To check the balance at any time call 0333 777 8800# in the UK or 1890886111 in the ROI. #National call rates apply.
  • The card will expire 24 months after last use or balance check and any remaining balance will be deducted.
  • Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
  • This card remains the property of Next and is not a cheque guarantee, credit or charge card.
  • Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.
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Next PHOTO ART Gift Cards

This card can be used by you if you are the purchaser or the person that you give it to as a gift in full payment for Photo Art purchased from http://www.next.co.uk/art only.

Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.

The card is not for re-sale and cannot be exchanged for cash. No change will be given. The card will not be honoured if it is sold.

If you have received this card as a gift and it is unwanted please return it to any Next store to receive credit by refund card to the value of the gift which you will be able to use to pay for goods purchased in Next retail stores in the UK only.

As Next Photo Art is made-to-order to your requirements no refunds or exchanges can be given unless your instructions have not been carried out or the item is found to be faulty. Your legal rights are not affected. The quality of the final product will depend on the quality of the original image sent. Some colour variations may occur in reproduction. You must ensure that you own the rights to the image that you submit and that you have obtained any relevant permission to use it in this way. Next reserves the right to not print any image which it considers unsuitable or which may cause offence.

The card will automatically expire 24 months after issue and any remaining balance will be cancelled.

Next cannot accept responsibility for your card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

The card is not a cheque guarantee, credit or charge card.

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Language

This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

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Copyright

© Copyright 2014 care of the Next Directory (a trading name of Next Retail Ltd.), Desford Road, Enderby, Leicester, LE19 4AT.

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Company information, VAT and sales taxes

Company information, VAT and sales taxes

  • Company Registered Number: 4521150
  • United Kingdom VAT Registration: GB 179 7658 90
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Changes

If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, in the Directory or by separate note to you. These terms and conditions are correct at the time of going to press.

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Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

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New Customer Online Incentive Pin Rules

The incentive offer is valid for one order only. The incentive is valid until the date shown with your offer.

This offer is only valid on introductory orders with Next Directory. One incentive per customer only. Redemption of the incentive discount involves applying for a Next Directory Account (please see below).

The incentive can only be activated once the PIN number is registered at next.co.uk. It can only be entered via the registration page at next.co.uk (unless another URL is provided with your PIN offer).

Incentive is only valid on orders placed at the time of registering for an account. It will not be valid if account is created and order is placed at a later date.

The incentive can only be used for purchases made online at next.co.uk . It is not valid for in store or telephone transactions.

The incentive is only valid on introductory orders over the specific amount stated with your PIN (excluding delivery) at next.co.uk. THE INCENTIVE IS NON-TRANSFERABLE AND MAY NOT BE REPRODUCED IN ANY FORM OR USED IN CONJUNCTION WITH ANY OTHER OFFER (INCLUDING SALE).

Offer excludes product offered at Next Bathrooms, Hammonds, Photos, Domestic Appliances, Made2Order, Gift Cards, Flooring, Wine, Gift List, Flowers, House Signs, MusicDVD, Carpets, Art2Order, Magazines, Green Retreats & Experience websites.

If the order is returned, the money off incentive is not refundable.

The promotion PIN code is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN (if presented in a card format) remains the property of Next and is not a cheque guarantee, credit or charge card.

Next cannot accept responsibility for your online PIN offer if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

Offer open to UK, Channel Island and Isle of Man residents over 18 years old only (except employees of Next plc).

SHOPPING WITH NEXT ONLINE you must apply for a Next Directory Account. Before you shop we will search the files of credit reference agencies who record the search which can be seen by you and Next on your credit file, whether or not credit is granted. Credit applications are subject to status. If we are unable to offer credit or you choose to use the credit we offer, the credit reference agencies will also record a search which will be seen by other lenders. We will also share information about you and the conduct of your account with credit reference agencies, other lenders and with relevant third parties. Information about you and other members of your household including credit and electoral roll data and those with whom you are financially linked will be used to verify your identity and for credit assessment of you and them. We may also use your information, including shopping habits to open and run your credit account including payment recovery, fraud prevention, debt or tracing and for our marketing. We may contact you for marketing purposes by mail, email or telephone with relevant offers from Next Group Companies. Next Group Plc will not share your information outside of the group for marketing purposes. 25.99% APR Typical. Next Directory is a trading name of Next Retail Ltd and a member of Next Group Plc. Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150. PLEASE READ THROUGH THE TERMS AND CONDITIONS ON THIS TERMS AND CONDITIONS PAGE FOR FULL DETAILS ON SHOPPING WITH NEXT DIRECTORY.

Next reserves the right to amend these terms and conditions and/or discontinue the incentive offer at any time.

Your statutory rights are not affected.

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New Customer Online Incentive Voucher Rules - Gift Offers

The incentive offer is valid for one order only. The incentive is valid until the date shown with your offer.

This offer is only valid on introductory orders with Next Directory. One incentive per customer only. Redemption of the incentive discount involves applying for a Next Directory Account (please see below).

The incentive can only be activated once the PIN number is registered at next.co.uk. It can only be entered via the registration page at next.co.uk (unless another URL is provided with your PIN offer).

Incentive is only valid on orders placed at the time of registering for an account. It will not be valid if account is created and order is placed at a later date.

The incentive can only be used for purchases made online at next.co.uk . It is not valid for in store or telephone transactions.

The incentive is only valid on introductory orders over the specific amount stated with your PIN at next.co.uk. THE INCENTIVE IS NON-TRANSFERABLE AND MAY NOT BE REPRODUCED IN ANY FORM OR USED IN CONJUNCTION WITH ANY OTHER OFFER (INCLUDING SALE).

Offer excludes product offered at Next Bathrooms, Hammonds, Photos, Domestic Appliances, Made2Order, Gift Cards, Flooring, Wine, Gift List, Flowers, House Signs, MusicDVD, Carpets, Art2Order, Magazines, Green Retreats & Experience websites.

The gift will be sent out separately to the introductory order placed.

Gifts are subject to availability. If a chosen gift is unavailable, Next will send another incentive from this offer as a substitute.

The gift incentive is yours to keep and should not be returned, even if the introductory order is returned, by courier or in store.

The gift incentive cannot be exchanged or returned for a refund of its nominal gift value.

If a gift is chosen and items from the introductory order are returned such that the value of the order retained by the customer falls below the minimum order value, there will be a £10 charge deducted.

The promotion PIN code is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN (if presented in a card format) remains the property of Next and is not a cheque guarantee, credit or charge card.

Next cannot accept responsibility for your online PIN offer if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

Offer open to UK, Channel Island and Isle of Man residents over 18 years old only (except employees of Next plc).

SHOPPING WITH NEXT ONLINE you must apply for a Next Directory Account. Before you shop we will search the files of credit reference agencies who record the search which can be seen by you and Next on your credit file, whether or not credit is granted. Credit applications are subject to status. If we are unable to offer credit or you choose to use the credit we offer, the credit reference agencies will also record a search which will be seen by other lenders. We will also share information about you and the conduct of your account with credit reference agencies, other lenders and with relevant third parties. Information about you and other members of your household including credit and electoral roll data and those with whom you are financially linked will be used to verify your identity and for credit assessment of you and them. We may also use your information, including shopping habits to open and run your credit account including payment recovery, fraud prevention, debt or tracing and for our marketing. We may contact you for marketing purposes by mail, email or telephone with relevant offers from Next Group Companies. Next Group Plc will not share your information outside of the group for marketing purposes. 25.99% APR Typical. Next Directory is a trading name of Next Retail Ltd and a member of Next Group Plc. Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150.

PLEASE READ THROUGH THE TERMS AND CONDITIONS ON THIS TERMS AND CONDITIONS PAGE FOR FULL DETAILS ON SHOPPING WITH NEXT DIRECTORY.

Next reserves the right to amend these terms and conditions and/or discontinue the incentive offer at any time.

Your statutory rights are not affected.

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Existing customer Online PIN Incentives.

The incentive offer is valid for one order only. The incentive is valid until the date shown with your offer.

This offer is only valid on orders with Next Directory. One incentive per customer only.

The incentive can only be activated once the PIN number is registered at the URL detailed with your PIN. It will not be valid via normal log in from next.co.uk

The PIN can only be used for purchases made online at the URL stated with your PIN. It is not valid via next.co.uk through in store or telephone transactions.

The incentive is only valid on orders of over the specific amount stated with your PIN. Offer excludes flowers, wine, prescription glasses and photo processing.

If the order is returned, the money off incentive is not refundable.

The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next.

Next cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

Offer open to customers of Next Directory, who are UK residents over 18 years old only.

Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.

Your statutory rights are not affected.

The Promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150.

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New Customer Online Incentive PIN Rules

The incentive offer is valid for one order only. The incentive is valid until the date shown with your offer. This offer is only valid on introductory orders with Next Directory. One incentive per customer only. Redemption of the incentive discount involves applying for a Next Directory Account (please see below). The incentive can only be activated once the PIN number is registered at next.co.uk. It can only be entered via the registration page at next.co.uk (unless another URL is provided with your PIN offer). Incentive is only valid on orders placed at the time of registering for an account. It will not be valid if account is created and order is placed at a later date. The incentive can only be used for purchases made online at next.co.uk . It is not valid for in store or telephone transactions. The incentive is only valid on introductory orders over the specific amount stated with your PIN at next.co.uk. THE INCENTIVE IS NON-TRANSFERABLE AND MAY NOT BE REPRODUCED IN ANY FORM OR USED IN CONJUNCTION WITH ANY OTHER OFFER (INCLUDING SALE). Offer excludes product offered at Next Bathrooms, Hammonds, Photos, Domestic Appliances, Made2Order, Gift Cards, Flooring, Wine, Gift List, Flowers, House Signs, MusicDVD, Carpets, Art2Order, Magazines, Green Retreats & Experience websites. If the order is returned, the money off incentive is not refundable. The promotion PIN code is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN (if presented in a card format) remains the property of Next and is not a cheque guarantee, credit or charge card. Next cannot accept responsibility for your online PIN offer if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. Offer open to UK, Channel Island and Isle of Man residents over 18 years old only (except employees of Next plc).

SHOPPING WITH NEXT ONLINE You must apply for a Next Directory Account. Credit applications are subject to Status. Before you shop, we will search the files of credit agencies who record the search which can be seen by you and Next on your credit file, whether or not credit is granted. If we are unable to offer credit or you choose to use the credit we offer, the credit reference agencies will also record a search which will be seen by other lenders. We also share information about you and the conduct of your account with credit reference agencies, other lenders and with relevant third parties. We may also use your information, including shopping habits to open and run your credit account including payment recovery, fraud prevention, debtor tracing and for our marketing. Information about you and other members of your household, including credit and electoral roll data, and those with whom you are financially linked will be used to verify your identity and for credit assessment of you and them. We may contact you for marketing purposes by mail, email or telephone with relevant offers from Next Group Companies. Next Group Plc will not share your information outside the group for marketing purposes. 25.99% APR TYPICAL Next Directory is a trading name of Next Retail Ltd and a member of Next Group Plc. Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. Registered No. 4521150. PLEASE READ THROUGH THE TERMS AND CONDITIONSON NEXT.CO.UK/TERMS FOR FULL DETAILS ON SHOPPING WITH NEXT DIRECTORY. Next reserves the right to amend these terms and conditions and/or discontinue the incentive offer at any time. Your statutory rights are not affected.

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Next ePin Voucher Rules

The ePIN Voucher is valid for one order only. In order to redeem your ePIN Voucher you must have a Next Directory Account. It’s possible to receive an ePIN Voucher without having a Next Directory Account but it is not possible to redeem the ePIN Voucher online without an Account. To hold a Next Directory Account you must be over 18 and a UK resident. The ePIN Voucher can only be used for purchases made online at www.next.co.uk/epin. It is not valid in store or for telephone orders. Simply log in online at - www.next.co.uk/epin and enter your unique 10 digit pin number onto this screen, the ePIN voucher value will be deducted off your total balance at the end of your order. You can use the ePIN Voucher in full or part payment for goods purchased online at next.co.uk.* ePIN Vouchers cannot be used to buy Gift Cards, e Vouchers or ePIN Vouchers. All ePIN Vouchers are for one use only and there is no change given, therefore, you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 ePIN Voucher, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the ePIN Voucher, the balance must be paid by credit or debit card or charged to a Next Directory Flexible Account (subject to a credit check when opening a new account). If paying with an ePIN Voucher and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with an ePIN Voucher are subsequently returned, monies owing will be refunded in the form of an ePIN Voucher. Where goods purchased are returned in-store, monies owing will be paid in the form of a new Gift Card. If you have any queries regarding a return, please contact the Business to Business department at B2B@next.co.uk

The ePIN Voucher is not for re-sale and cannot be exchanged for cash. The ePIN Voucher cannot be returned and change or refunds will not be given. The ePIN Voucher will not be honoured if sold. Buying or redeeming an ePIN Voucher is subject to our normal Terms and Conditions and order validation procedures and cannot be used in conjunction with any other Next Directory incentive or promotion.
The ePIN Voucher is valid until the date shown with your offer.
Next cannot accept responsibility for your ePIN Voucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Next reserves the right to amend these terms and conditions and/or discontinue the ePIN Voucher at any time. Your statutory rights are not affected.
Next reserves the right to remove, block or de-activate ePIN Vouchers without notice.
*Exclusions apply. The ePIN Vouchers cannot be used for the following, Next Bathrooms, Hammonds, Photos, Domestic Appliances, Art2Order, Green Retreats, Made 2 Order, Flooring, Wine, Gift List, Flowers, House Signs, Music & DVD, Carpets, Kitchens, Home Design Service, Magazine and Experience websites.

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Digital Photos and Photo Gifts

Next's liability to you in respect of your order (including in respect of delayed, corrupted, damaged and lost orders) is limited to the value of the order. If the images you submit are of value, or you are using the service for business purposes, such that, in the event your images were damaged, destroyed or lost, your loss would exceed that amount, you should take out the appropriate insurance at your responsibility. Your legal rights are not affected.

We recommend that before submitting digital images to us you retain a copy for yourself to use in the unlikely event of your images being lost or corrupted. In particular, whilst the web album service is intended to provide a convenient way of grouping your images and sharing them with others, it is not intended as stand alone depository for your images and you should not rely on it as such. You should always retain your own copies of all images uploaded.

Delivery of prints

All prints will be delivered to the delivery address supplied by you during the registration process. Your order will be accepted upon Next notifying you by email that your order has been accepted and has agreed to supply the prints, greetings cards and/or photo gifts to you.

Time for delivery of photos and photo gifts is an estimate only and it is not a condition of this agreement.

Returns and cancellations

You hereby consent to the Next photo printing services commencing immediately and as such you will not have a right to cancel your order. However, in the event that you are unhappy with any aspect of our online print services, you will be entitled to send the prints back to Next within 28 days of receipt whereupon Next will provide a full refund of the purchase price. Due to the personalised nature of photo gifts and greetings cards, we are unable to offer refunds on these items, except where we are required to do so by law. Your legal rights are not affected by this section. If you have any questions please contact 0333 777 4510# or send an email to internet_correspondence@next.co.uk. Your legal rights are not affected.

Illegal use

You warrant that you will not use any of the photo printing services for any fraudulent or illegal purpose and that you will not submit any image that:

(a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or

(b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or

(c) infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or

(d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.

and you accept and undertake that you will be liable for any action taken against Next in relation to such activities and will fully indemnify Next against all actions, claims, demands or costs which may arise as a result.

Right to decline

Next reserves the right to decline to print or return any image.

Intellectual property rights

You warrant that you are the owner of the copyright in any material that you send to us for reproduction.

Liability

Without prejudice to the first paragraph of the Digital Photos and photo gifts section, (general liability statement) above, Next's liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.

Without prejudice to the first paragraph of the Digital Photos and photo gifts section (general liability statement) above, Next shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.

Your legal rights are not affected by this clause.

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VIP and Sale Terms & Conditions Only

  • Only invited customers will be able to book a slot and order from the VIP sale. Do not forward details of this service - they are specific to your account.
  • Slots are limited and will be available on a first come, first served basis. Time slots are restricted to one slot per customer and you can log in until midnight.
  • If you have difficulty in booking your slot through this email, remember you can also access the VIP Sale at www.next.co.uk/vipsale.
  • If you have an alternative delivery address set as a default, you may be required to pay for your sale order in full.
  • To add your sale order to your Next account, please switch your billing address to your account address through My Account, before you sign-in and place your VIP order.
  • The VIP Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP Shopping slot and do not use it, this will affect your eligibility for any priority VIP Sale invitations in the future.
  • All Sale items are subject to availability. Due to high level of demand during sale time please allow up to 7 - 10 days for delivery of your order.
  • Send to a friend delivery service will not be available during the Next Sale. Delivery to store option is available during the Next Sale.
  • You must use www.next.co.uk/vipsale to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.
  • VIP sale offer cannot be used in conjunction with any other offer, including free delivery.
  • During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
  • VIP Sale and Sale excludes any product offered for Sale at Next Bathrooms, Next Fitted Kitchens, Hammonds, Photos, Domestic Appliances, Art2Order, Made2Measure, Flooring, Wine, Gift List, Flowers, House Signs, Garden Plants & Experience websites, Card Town and Wall Stickers.
  • See Frequently Asked Questions for further help and information.
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The Best Seller Sale Terms & Conditions Only

  • Only invited customers will be able to shop and order from the Best Seller sale. Do not forward details of this invitation - they are specific to your account.
  • This sale is limited and will be available on a first come, first served basis. You can log in until 11:59pm, Tuesday 21st January 2014.
  • If you have difficulty accessing the sale through the email invitation, remember you can also access the Sale at www.next.co.uk/bestseller-sale.
  • If you have an alternative delivery address set as a default, you may be required to pay for your sale order in full. To add your sale order to your Next account, please switch your billing address to your account address through My Account, before you sign-in and place your sale order.
  • All sale items are subject to availability. Due to high level of demand during sale time please allow between 4 - 7 days for delivery of your order.
  • Send to a friend delivery service will not be available during the Next Sale.
  • You must use www.next.co.uk/bestseller-sale to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.
  • Sale offer cannot be used in conjunction with any other offer, including free delivery.
  • During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
  • Sale does not apply to small domestic appliances, Electrical Items, Paint, Home Goods, Branded Goods and eVouchers.
  • Sale excludes any product offered for Sale at Next Bathrooms, Next Fitted Kitchens, Hammonds, Photos, Domestic Appliances, Art2Order, Made2Measure, Flooring, Wine, Gift List, Flowers, House Signs, Garden Plants & Experience websites, Card Town and Wall Stickers.
  • Next reserves the right to amend these terms and conditions and/or discontinue the Sale at any time. Your statutory rights are not affected.
  • See Frequently Asked Questions for further help and information.
  • Best sellers are products which have received high levels of sales during Autumn Winter 2013.
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Next Personalised Cards Terms And Conditions

All card prices displayed on the website are exclusive of postage, handling and other delivery charges, which shall be shown separately in the website shopping cart once you have personalised your product and gone to the check-out.

We will endeavour to deliver all orders for products within the timescale selected at the time of purchase, however we cannot be held responsible for postal delays (or incorrectly addressed orders) once the order has been despatched by us to the Post Office for delivery to your chosen destination.

If the price of any product displayed on the website is incorrect, you will be contacted by us and given the option to either (a) cancel your order for the relevant product only or (b) complete your order for the relevant product at the correct price. We will endeavour to deliver all orders for Products within the timescale selected at the time of purchase, however we cannot be held responsible for postal delays (or incorrectly addressed orders) once the order has been despatched by us to the Post Office for delivery to your chosen destination.

Abuse Of Service

You agree not to use the website directly or indirectly for any unlawful purpose or so as to cause distress or offence to any person. We reserve the right not to process your card order if we believe that you are using the website for such purposes and may refuse to accept future card orders from you. In such an event we will refund any payment made by you on card orders that have not been despatched.

Material and Conduct

Other than personally identifiable information, any material you transmit or post to the website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sound, text and other things embodied therein.

You are prohibited from posting or transmitting to or from the website any material:

  • That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
  • For which you have not obtained all necessary rights, licences and/or approvals.
  • Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world.
  • Which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software of harmful data).

We shall have absolute discretion for making any determination in respect of Customer's material and conduct and if we have any reason to believe that there is or is likely to be a breach of security or misuse of the Website by you, your use of the Website may be suspended or terminated by us.

We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these terms.

In no event shall our total aggregate liability to you for all and any damages, losses, and causes of action (whether in contract, tort including, but not limited to negligence or otherwise) exceed the amount paid by you, if any, for purchasing and/or enjoying the cards or using the services provided via the cards website.

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Art2Order Terms & Conditions Only

Cancellations

Framed Items - As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.

Unframed Items - Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel orders containing only unframed items within a period of 7 working days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.

Returns

Unframed items may be returned for refund up to 10-working days from receipt of goods.

If you wish to arrange for goods to be returned, please contact customer services on 01273 511943 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.

Please note:

  • Goods must be returned in good condition, carefully repacked in the original packaging.
  • We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one.
  • No returns will be accepted at our warehouse, unless pre-authorised as stated above.

Refunds

Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.

Damage/Non-delivery

If goods are received damaged, please notify our customer services within 3-days of receipt on 01273 511943. Damaged product and packaging must be retained in case inspection is requested by our carriers.

Availability and Deliverability

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.

Corrections

Descriptions of goods and services included in the Art2order site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.

Copyright

The images used on the Art2order website are the property of Art2order or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.

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Additional Terms & Conditions of Sale for Next Experiences Only

The Next Experiences issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Next Experiences and provided by selected suppliers.

Voucher Validity

Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding promotions). A Voucher can only be extended once and must be done while the Voucher is valid.

Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity.

Choosing Your Activity

You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.

Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Exchanging your Voucher

A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the same retail chain or website may be merged together; and you may not merge any Vouchers previously merged or exchanged.

Please note Next Experiences promotional products, tangible gift products and Weekend Gift Breaks products are excluded from the list of exchangeable products.

Bookings

In order to enjoy your chosen activity and to arrange a time and place for your activity you are asked to choose your preferred location then follow the booking instructions on the Voucher pack.

You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.

Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Description And Photography

We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Next Experiences.

Please note depending on the location you choose the experience title may differ to that of experience title used by our suppliers, but this does not effect your entitlement as described in your Voucher pack.

Insurance

Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your information pack.

Refunds

If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your unused and valid Voucher. Refunds will be paid back onto your Next account. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider. We ask you to photocopy your Voucher before sending it into us or to send it via registered post, as your Voucher is a valuable document.

Personalised Item Refunds

Your rights to return the goods to us will not apply in the following circumstances:

  • Any products that we have made, personalised or customised specifically for you.
  • If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. The item(s) must be returned in the condition in which you received it within 10 days of delivery.

By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind or offer an exchange.

Activity Cheques

Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.

Age, Size And Health Restrictions

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify the activity provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.

Activity, Availability And Timings

These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants

If We Cancel Or Change Your Activity

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.

We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.

If You Need To Cancel Or Change Your Activity Booking

You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Next Experiences if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Next Experiences as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Weather

Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Next Experiences is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.

In Case Of Problems

In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Next Experiences, who will take up the problem with the supplier on your behalf.

Prices

We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.

Contracts (Rights Of Third Parties) Act 1999

A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Next Experiences agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.

Next Experiences, The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862.

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Made To Order Curtains, Curtain Accessories, Cushions & Blinds Terms & Conditions Only

Measurements

Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed.

WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.

Cancellations

As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature.

Delivery

We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Returns

Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0333 777 8160#. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.

Availability

All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

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Domestic Appliance Terms & Conditions Only

Please read these product terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by DRL Ltd, trading as Next Domestic Appliances) makes the products available to you ("Product Terms").

Prices

The prices payable for the items that you order are clearly set out on the web site and in the Next Directory. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charge is £19.99* for mainland UK (£29.99 for Northern Ireland). Prices can change and we always bring you the latest prices as quickly as possible. *Please note that there is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (available in mainland UK only).

Product dimensions, weights, colours & specifications

It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account, bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 30 days as per the Distant Selling Directive.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 (£29.99 Northern Ireland) again to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.99 (£29.99 for Northern Ireland deliveries) may be charged.

On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.

You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.

Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded.

Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your legal rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.

Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

All products are sold on the basis that they are suitable for domestic use only. Use of products for non domestic use could void your warranty.

Next day delivery

There is an additional charge of £9.99 payable for next day deliveries. In order to qualify for next day delivery, orders must be placed before 10pm depending what our business standard is on the day before your required delivery date*. We will endeavour to get your new appliances to you the next day. When this is not possible a suitable alternative delivery date will be offered. All other Terms and Conditions apply, including those for additional services.

*Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only.

Rapid delivery

There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.

Connection

You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.

The delivery team will be unable to connect your new appliance if:

  • The old machine is not disconnected.
  • Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unsuitable.
  • Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
  • Alterations to existing plumbing and electrical wiring are required i.e. Hard Wired.
  • Alterations are required to existing cupboards and cabinets.

* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.

* We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above. Please note, this service is only available in mainland UK.

Recycling

You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**. We have a maximum pick up weight of 50Kg.

All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.

Collected goods for recycling are deemed to have zero value.

** Recycling for each appliance is £9.99.

* We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.

Please note, this service is only available in mainland UK.

Cancellation

If you wish to cancel your order we ask that you advise us at least 3 working days before your planned delivery date and you will receive a full refund.

Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery, in line with the distance selling directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. For further information and charges please see Returns. No goods can be returned to store for a refund - all cancellations must be processed via Next Domestic Appliances. This does not affect your legal rights.

Returns - Non Faulty Goods

If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase.

If for any reason you need to return an item within 7 working days of receiving delivery, please call the Next Domestic Appliances customer help line (0333 777 8907#) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection.

Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Next Domestic Appliances cannot be returned to a Next store. Your legal rights are not affected.

Returns - Faulty Goods

Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with:

  • you provide written notice of the defect to us and/or telephone us quoting your order reference number within 7 days of discovering the defect ; and
  • you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Next Domestic Appliances at the our expense for the examination to take place there.

Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Next Domestic Appliances.

Next Domestic Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Next Domestic Appliances.

To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0333 777 8907# who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.

Payment

You can pay with your Next account or any of the following Maestro, MasterCard, American Express or Visa cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

Liability

The following provisions set out the entire financial liability of Next Domestic Appliances (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:

  • any breach of these conditions;
  • any use made or resale by you of any of the goods, or of any product incorporating any of the goods; and
  • any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are to the fullest extent permitted by law excluded from the Contract.

Nothing in these conditions excludes or limits the liability of Next Domestic Appliances:

  • for death or personal injury caused by Next Domestic Appliances negligence; or
  • under section 2(3), Consumer Protection Act 1987; or
  • for any matter which it would be illegal for Next Domestic Appliances to exclude or attempt to exclude its liability; or
  • for fraud or fraudulent misrepresentation.

Subject to the above clauses:

  • Next Domestic Appliances total liability in contract, tort (including negligence or breach of legal duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
  • we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract.

General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer Services

If you have an order query please email us at enquiries@nextdomesticappliances.co.uk or call us on 0333 777 8907# Monday to Saturday 8am till 8pm, Sunday 10am till 4pm.

Please note telephone calls may be recorded for training and quality purposes.

Next Domestic Appliances,
DRL Limited,
Aspinall House,
Middlebrook,
Bolton.
BL6 6QQ

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Additional Terms and Conditions of Sale for Wall Stickers Only

Delivery Schedule

We aim to despatch all items within 5-7 working days of the order being placed. We will email you when your products are despatched. Delivery is by Royal Mail at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Next Wall Stickers operate a 14 day policy from date of order before we can class an item as lost in transit. If your goods do not arrive once these timescales have been breached then we'll gladly re-make your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them. We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.

If the goods we deliver are damaged or defective you must email us on help@nextwallstickers.co.uk with full details of the problem, within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you received confirmation of your order, we shall have no liability to you unless you notify us in writing at specify address including email address of the problem within 40 days of the date on which you ordered the goods.

Customer Service / Contact Us

If you need to reach us, please email us on help@nextwallstickers.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at:
Home Customer Services,
Desford Road,
Enderby,
Leicester.
LE19 4AT

Cancellations

Wall Sticker products that give you a choice of colour and size are custom-made to order. Cancellation is not possible after the order has been placed and accepted. This is due to the products ‘bespoke’ nature. If the products are considered faulty or not as described by us, we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs.

Returns

You can only return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition. If your order is damaged in anyway once you receive it, please email us straight away and DO NOT attempt to fit the wall sticker, we will replace the damaged goods.

Guarantee

All of our products carry a 12 month warranty. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. All measurements are metric.

Product Installation

We cannot be held responsible for any damage to paint work/fixtures and or fittings during the process of installation/removal. Our products are classed as Do-It-Yourself with the understanding that installation is to be carried out by you the customer and we cannot be held responsible for the actions of our customers during the handling of our products. In very rare cases paint may have to be 'touched up' after removal/installation depending on the current state of your painted walls.

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Additional Terms and Conditions of Sale for Magazines Only.

By clicking purchase on your subscription order form you:

Instruct Next Magazines to supply all your contact information and order details on the subscription form to the publisher or distributor of any product or service you have subscribed for and agree that your name, address and possibly email address shall also become the property of the relevant publisher. You agree to contact the relevant publisher for details of its privacy policy.

Agree that all information about any product or service on the Next Magazines Website is provided by the publisher or distributor of that product or service and that Next Magazines has no responsibility for the accuracy of that information and is not liable for any errors or omissions in that information.

Agree that, depending on your payment method, your contract shall be either:
a) with the publisher or distributor if paying by direct debit payment - the products or services offered through the Next Magazines Website are offered by the publishers or distributors for payment direct to the publisher or distributor by direct debit, and that any such direct debit contract for the subscription for a product or service is between you and the publisher or distributor of that product or service on these terms and conditions and that Next Magazines is not a party to that contract but is a sales agent for the publisher or distributor; or
b) with Next Magazines if paying cash with order - the products or services offered through the Next Magazines Website are offered by Next Magazines for payment with the order, and that any such contract for the subscription for a product or service where payment is made upfront is between you and Next Magazines on these terms and conditions and the publisher and distributor is not a party to that contract.

Agree that Next Magazines and its employees and agents will not be liable in contract or tort (including negligence), equity or on any other basis to you or any other person for any loss, injury or damage arising from or as a consequence of any act or omission by Next Magazines or any person providing services through the Next Magazines Websites.

Agree that all offers made, contracts concluded and services provided through the Next Magazines Websites site shall be deemed to be made and provided in Britain notwithstanding the location of you or the publisher or distributor of any magazine or any other person, shall be governed exclusively by British Law, and the Courts of Britain shall have exclusive jurisdiction to determine any such matters involving or alleged to involve Next Magazines.

Agree that your name, address and email address shall when provided by you become the property of Next Magazines Ltd. You agree to the Next Magazines Privacy Policy contained on the Next Magazines Websites.

Consent to the receipt of emails from Next Magazines containing information and offers about products and services available on the Next Magazines Websites in which you may have an interest.

Acknowledge that these Standard Subscription Terms and Conditions may be modified from time to time, and agree that you are responsible for regularly reviewing these Standard Subscription Terms and Conditions, and you agree to any such modification.

Agree that, to the extent permitted by law, Next Magazines and/or its suppliers exclude all liability for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever including without limitation, damages for loss of life, data or profits, arising out of or in any way connected with the use or performance of the Next Magazines Websites, the delay or inability to use the Next Magazines Websites, the provision of or failure to provide goods or services, or any information, software, products or services obtained through the Next Magazines Websites.

Agree that refunds are provided at the discretion of the publisher. Subscriptions may be refunded in full, in part, or not at all.

Agree to a minimum term of 12 months for all Direct Debit orders.

Agree that you may cancel any subscription within 48 hours of purchase to receive a full refund from Next Magazines. Please contact our Customer Service Centre to request a cancellation of a subscription. Once we receive notification from you that you wish to cancel your subscription, any amount paid to Next Magazines for the subscription will be refunded as soon as possible. All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of measures we employ to secure your privacy, we will only refund to the card used for the original transaction. No refunds will be processed to any other card.

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Additional Terms And Conditions Of Sale For House Signs Only

Delivery Schedule

All HOUSE SIGNS will be delivered within 10 working days of you receiving confirmation of your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them.

We reserve the right to charge any delivery costs from the customer, if an item is returned to us due to failed delivery after delivery arrangements have been communicated to you.

We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.

If the goods we deliver are damaged or defective you must phone us on 0333 777 8999# with full details of the problem, within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you received confirmation of your order, we shall have no liability to you unless you notify us in writing at specify address including email address of the problem within 40 days of the date on which you ordered the goods.

Customer Service / Contact Us

If you need to reach us, please email us on internet_correspondence@next.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at:

Home Customer Services,
Desford Road,
Enderby,
Leicester.
LE19 4AT

Shipping And Handling

Delivery costs are detailed on the website. Any additional costs will be notified to you by email at the time of order, or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.

All packages are sent via Royal Mail Recorded Delivery, all goods will require a signature upon delivery.

Cancellations

As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.

Returns Policy

You must return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition. If your order is damaged in anyway once you receive it, please phone us straight away and DO NOT attempt to fit the HOUSE SIGN, we will replace the damaged goods.

Guarantee

All of our products carry a 12 month warranty.

We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Bespoke Plaque Production

When purchasing a HOUSE SIGN the buyer agrees that the product is a bespoke product, made to the exact design, spelling and punctuation and will not be changed once confirmation of order has been sent. If the company finds inappropriate content or any copyright infringement we reserve the right to refuse production.

Colours, shapes and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Also colour variations are likely to occur due to the nature of natural raw materials used.

Irregular shaped plaques may vary slightly from the samples shown. All measurements are metric.

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Terms and Conditions Relating to the Supply of Flooring

TheFloorCo, trading as Next Flooring, aim to give you the best possible service and value for money when you buy our products. Our Terms and Conditions explain how we will process your order and should be read and understood before a purchase is made through our website.

By purchasing through the ‘Next Flooring’ website you are entering into a legally binding contract with us. This means that both you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract please seek independent advice.

The information on this website is given in good faith and Next Flooring cannot accept responsibility for any loss or damage arising from the information or its use or misuse.

Your consumer rights for buying online are different to buying in store and so we comply with the distance selling guidelines from the Office of Fair Trading.

Cancellations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased in your home within 7 working days of having entered in to the contract with TheFloorCo.

This right does NOT apply to products specifically made to your specifications and this includes floor coverings which have been cut from a roll to your specific order size.

If the goods are excluded from your right to cancel, we will find out whether or not they have already been cut to your specifications and if not, we will accept a cancellation of your order and refund your money.

To cancel, you can e-mail us or write to us within seven working days*** commencing the day after having signed the order of your item(s), quoting your order number.

You may cancel an order for services in the same way, within seven working days*** of the date of purchase, unless the services begin sooner i.e. you have already had your flooring installed at your request.

*** All days other than Saturdays, Sundays and public holidays

Amendments

No amendment of this order will be permitted once it has been placed and cut by the supplier unless it is to add extra items or services.

Delays

Delays may occur for various reasons, e.g. material shortages, import delays, higher than anticipated demand. TheFloorCo will make every reasonable effort to keep you informed of any delay. However TheFloorCo will not offer any compensation for delays as this is outside of our control.

After Delivery

Your flooring will be manufactured to the highest possible standards and should give you years of use if cared for correctly. Please ensure that you read and adhere to the care instructions provided by us at the time of delivery.

Delivery only (no fitting)

When your goods have been delivered, you have seven days to make sure that they are the goods you ordered. You should retain the packaging during this time so that this can be used, for its return, if applicable. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession and to ensure they are properly packaged throughout their return to us.

Please contact our Customer Services Team on enquiries@thefloorco.co.uk and we will arrange for the collection of the goods at an additional charge of £50 or alternatively you can return the goods to our local fitting centre at your own cost. We will then process a refund of the purchase price, subject to the goods being received in satisfactory condition.

After this statutory seven day 'cooling off' period, you still have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Consumer Direct or other advisory body

Postcode Exceptions

Unfortunately, Next Flooring are currently unable to deliver to any of the following postcode areas:

Isle of Arran, Isle of Cumbrae, Isle of Jura, Isle of Colonsay, Isle of Coll, Isle of Eigg, Isle of Rhum, Isle of Canna, BFPO, Guernsey, Isle of Man, Isle of Wight, Jersey, Lewis, Uist, Barra, Orkney, Isle of Scilly, Shetland Isles, Isle of Skye. Unfortunately, at this time, we are unable to offer a cost effective delivery service to the Scottish Highlands.

IMPORTANT NOTICE TO CUSTOMERS

Prior to any employee or contractor of TheFloorCo carrying out work at the delivery address please inform the staff if any of the following apply:

• Asbestos or asbestolux materials on the premises. • Thermoplastic floor tiles or bath panel in the kitchen or bathroom (if applicable to the work being carried out).

In the event that you inform the Home Consultant of any of the above being present, the store will contact the Health & Safety Department for further instructions

Intellectual Property

Trademarks, logos and all other picture, artwork, text or other intellectual property shown on the pages of this website (including these Terms and Conditions) are the property of TheFloorCo Ltd the unauthorised use, download, copying, publishing, transmitting, reproduction or otherwise making available of any of the content is strictly prohibited.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS

Company Information
TheFloorCo Ltd
Company No 7710842
Registered Office:
145-157 St John’s Street
London
EC1V 4PW
E-Mail: enquiries@thefloorco.co.uk

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Additional Terms and Conditions of Sale for DVDs, Music & Blu-ray Only

Delivery Charges

We deliver to the mainland UK free of charge for all orders placed. We do not deliver outside mainland UK, this also includes BFPO addresses.

We aim to deliver your order within 5 working days from the date of purchase.

Returns Policy

If you decide to return your product and it was delivered via the post, please use the pre paid address label on your delivery note.

If you are returning a product which was delivered via courier, please call 0333 777 8000# to arrange a collection.

We do not accept returns via the Next Stores.

Please ensure that your returns paperwork is included in the return, failure to do this may result in a delay in your refund.

Please note: refunds may be delayed up to 14 days whilst your return is validated. DVDs, Music CD & Blu-Ray films returned under the home approval policy must be returned within 10 days of purchase, unused, in the original packaging and with any security seals still intact.

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Additional Terms and Conditions of Sale for Next Experiences Only.

The Next Experiences issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Next Experiences and provided by selected suppliers.

Voucher Validity

Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A Voucher can only be extended once and must be done while the Voucher is valid.

Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity.

Choosing Your Activity

You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.

Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Exchanging your Voucher

A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the same retail chain or website may be merged together; and you may not merge any Vouchers previously merged or exchanged.

Please note Next Experiences promotional products, tangible gift products and Weekend Gift Breaks products are excluded from the list of exchangeable products.

Bookings

In order to enjoy your chosen activity and to arrange a time and place for your activity you are asked to choose your preferred location then follow the booking instructions on the Voucher pack.

You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.

Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Description And Photography

We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Next Experiences.

Please note depending on the location you choose the experience title may differ to that of experience title used by our suppliers, but this does not effect your entitlement as described in your Voucher pack.

Insurance

Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your information pack.

Refunds

If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your unused and valid Voucher. Refunds will be paid back onto your Next account. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider. We ask you to photocopy your Voucher before sending it into us or to send it via registered post, as your Voucher is a valuable document.

Personalised Items Refunds

Your rights to return the goods to us will not apply in the following circumstances:

  • Any products that we have made, personalised or customised specifically for you.
  • If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. The item(s) must be returned in the condition in which you received it within 10 days of delivery.

By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind or offer an exchange.

Activity Cheques

Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.

Age, Size And Health Restrictions

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify the activity provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.

Activity Availability And Timings

These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.

If We Cancel Or Change Your Activity

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.

We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.

If You Need To Cancel Or Change Your Activity Booking

You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Next Experiences if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Next Experiences as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Weather

Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Next Experiences is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.

In Case Of Problems

In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Next Experiences, who will take up the problem with the supplier on your behalf.

Prices

We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.

Contracts (Rights Of Third Parties) Act 1999

A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Next Experiences agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.

Next Experiences, The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862

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Next Garden Plants Terms and Conditions Only

General

At Next Garden Plants we guarantee only to send you top notch plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Customer Services

Please either phone on 01344578844 between 9 and 5, Monday to Friday, (national call rates apply) or email plants@next.co.uk.

Incorrect Goods

If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Plants

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem. One year Guarantee on Plants, shrubs, trees and perennials Our plants (all fully hardy shrubs, trees and perennials, excluding annuals and biennials) are all guaranteed for one year after you've bought them. If the plant fails in the first 12 months, send us a picture of the plant along with your order reference number to plants@next.co.uk. Once we have determined the cause of the problem we will endeavour to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. You will be charged for delivery on replacement items.

Cancellation

To cancel an order, please drop us an e-mail at plants@next.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Substitutes

If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar. You can rely on us to choose a plant that's not only of a comparable size and price but one that fits in with the overall design we've worked on with you.

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Next Shutter Terms and Conditions Only

Cancellation Rights For Temporary Blinds

You have the right to cancel your order within seven working days beginning the day after the day on which you receive the goods. If you wish to cancel this contract you must indicate this in writing or email to Next Shutters supplier (Premier Shutters Ltd, 15 Braiswick Place, Laindon, Basildon, Essex, SS15 6EB, info@premiershutters.co.uk within the cancellation period. You have a statutory duty to take reasonable care of the goods while in your possession. You must arrange for the safe return of goods to Premier Shutters Ltd, the cost of which is to be born by you, failing which Premier Shutters Ltd will recover the goods, the cost of which will be deducted from any refund due to you. On the cancellation of a contract the supplier shall reimburse any sum paid (less any charge made in connection with recovery of the goods) within 30 days of cancellation. Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979 the cost of recovering the goods will be borne by Premier Shutters Ltd.

Payment

All payments are required to be made as follows: 50% at time of order and the remaining balance on completion of the installation/or delivery as per the Sales order Confirmation.

Defective Goods

If on delivery any of the Goods are defective in any material respect and either the Customer lawfully refuses delivery of the defective Goods or, if they are signed for on delivery "condition and contents unknown" the Customer gives written notice of such defect to the Supplier within three business days of such delivery, the Supplier shall at its option:-

1 replace the defective Goods within 56 days of receiving the Customer's notice; or

2 refund to the Customer the price for the goods which are defective or

No Goods may be returned to the Supplier without the prior agreement in writing of the Supplier. Subject thereto any Goods returned which the Supplier is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at the Supplier's sole discretion the Supplier shall refund or credit to the Customer the price of such defective Goods but the Supplier shall have no further liability to the Customer.

Right to Return the Goods and to Receive a Refund

If the Customer is not satisfied with any Goods purchased from the Seller, the Customer may cancel the Contract and return the Goods to the Seller and obtain a refund of the price of the returned Goods, provided The Customer informs the Seller of the decision to cancel the Contract within 5 Calendar Days of delivery of the Goods; and The Goods are returned in their original condition The following transportation charges will apply:- If the total purchase price of the returned Goods is less than £250 the charge payable by the Customer for the return is £20. If the total purchase price of the returned Goods is more than £250 the charge payable by the Customer for the return is £80. Where the Goods are custom made to the order of the Buyer, the Buyer shall not be entitled to return the Goods and receive a refund unless the Goods are faulty. The statutory rights of the Buyer are unaffected.

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Beaverbrooks Terms and Conditions Only

DELIVERY: We aim to deliver your products within 5 working days of receipt of your order. Rings are made to your order so allow at least 10 working days for delivery. We cannot deliver to any address outside the UK (including BFPO addresses). Next standard delivery charge applies. RETURNS: Please do not return Beaverbrooks products to Next with your courier or to Next stores. You will be sent detailed returns information with your Beaverbrooks product. To return, please use the pre-paid returns label provided. You can return Beaverbrooks products up to 30 days after receipt of your order. Failure to return Beaverbrooks product direct to Beaverbrooks will delay any refund to your Account.

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Conservatories, Windows and Doors Terms and Conditions Only

Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law. Next Conservatories is owned and operated by Job Worth Doing Limited. By purchasing the Products available from Next Conservatories, you as the customer will enter into a contract with Job Worth Doing Limited.

A. Descriptions, prices and product information

We have taken care to describe and show typical products as accurately as possible. We provide only basic product information and example installations on the Next Conservatories site. If there is anything which you do not understand, or if you wish to obtain further information about our Conservatories, Doors or Windows, please contact Customer Services on 0800 093 2153.

B. Availability

We try to ensure that we can always produce products from the full product range. If for any reason beyond our reasonable control we are unable to supply a particular item and you choose to continue with the remainder of any order we will not be liable to you except to ensure that you are not charged for that item.

C. Survey, Quotation and Order acceptance

All of the products that Next Conservatories supply are made to measure specifically to suit your home. If you request a quotation we will arrange for one of our measurement surveyors to visit you at your convenience. It may be necessary for our surveyor to remove trims/render from the perimeter of certain frames to carry out a detailed survey. Our surveyor will advise you if this is needed prior to doing so and will make every effort to minimise the damage. We will not be responsible for remedying any slight damage caused during the survey if you do not then proceed with an order. The survey detailing your requirements will be returned to our head office. We will then send you a written postal quotation for the manufacture and installation of the products you have chosen based on the surveyor’s report. You will then have 30 days from the date of our quotation to return a signed copy of our purchase order to us with your deposit indicating that you wish to go ahead with the purchase. The specific terms and conditions of sale are shown on the reverse of the customer purchase order that we will send to you.

D. Delivery

We will endeavour to install your Conservatory, Doors or Windows within your chosen delivery period. However the delivery period is only an estimate and may be affected by factors both inside and outside our control. Time is not however of the essence of any order that you place with us and the specific terms and conditions relating to our delivery estimates and remedies if we exceed the estimated delivery period are detailed on the reverse of our customer purchase order.

E. Cancellation of order

We will send you a written quotation following our surveyor’s visit and you will not be obligated to purchase anything from us until you return a signed copy of our purchase order with your deposit and authorisation that we can commence manufacture. The purchase order will also contain a cancellation slip and you may still cancel your order without penalty in the seven days following the date you signed and returned the order confirmation to us. If you cancel outside of this seven day period, manufacture may have commenced and you will be responsible for any costs that we have incurred in producing bespoke products which are suitable only for your home and which cannot then be sold to others.

F. Refund policy

If you cancel your order within seven days of returning the signed purchase order to us we will refund any deposit you have paid in full.

G. Payments

Next Conservatories accepts MasterCard, Visa credit and debit and also Switch and Maestro debit cards. Unfortunately we do not accept American Express, Solo or Diner’s Club credit cards.

H. Website

By accessing this website, the visitor/user agrees to be bound by the following terms and conditions: Next Conservatories has taken all reasonable care in the preparation of the contents of this website to ensure the information appearing on it is accurate and up to date. We disclaim (to the extent permitted by law) all warranties, express or implied, as to the accuracy of the information contained on this website. You should take appropriate steps to verify any information upon which you wish to rely. Information on this website is therefore solely for guidance purposes only and is subject to change without notice and is not intended to constitute a contract. The availability of a product on this site, the design, specification and price may change at anytime without prior notice. All products mentioned or which feature on this website are strictly subject to availability. The visitor/user should take appropriate steps, including seeking appropriate legal and other professional advice, to verify any information on which they may seek to rely. Photographs and artists impressions may be for illustrative purposes only. All intellectual property rights are reserved. No part of this publication may be reproduced in any form whatsoever (which for avoidance of doubt shall include photocopying or storing it in any medium by electronic means), save in respect of normal internet site visits. Next Conservatories shall not be liable for any damages to or viruses that may infect your computer. Next Conservatories is owned by Job Worth Doing Ltd (T/A Next Conservatories) Registered in England No 06516541 Registered Office: Road 1, Winsford Industrial Estate, Winsford, CW7 3PZ.

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Facebook Competitions

To enter, simply follow entry instructions online at www.facebook.com/nextonline. You must enter by date stated.

NO PURCHASE NECESSARY.

Summary of the prize details are available online. Full details can be obtained by emailing nextcompetition@next.co.uk with 'Terms' in the subject line. Only one entry per person can be submitted. No bulk entries or entries from third parties will be accepted. You must be over 18 and a UK resident to enter the draw. We reserve the right to substitute the prize with one of similar value.

The winner's name will be posted online at www.facebook.com/nextonline.

Prizes are drawn at random from all entrants. Prizes that require a specific answer to a question will be drawn from correct entries.

The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. This prize draw may be offered across other Next Plc group promotions and will be promoted in the UK. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

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First Time Surfer Online Incentive Rules:

The incentive is valid for one order only until 24th May 2014. One incentive per customer. Maximum of two incentives per household. The incentive can only be activated once the promotion code is registered at next.co.uk. The promotion code can only be used once. The voucher can only be used for purchases made online at next.co.uk. It is not valid for in store or telephone transactions. Offer excludes courier delivered Flowers, Wine, items ordered from the Gift List, Gift Cards, eVouchers, Art2Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Domestic Appliances, Flooring, Gift Experiences, House Signs, Made2Order, Magazines, Next Entertainment, fitted bedrooms by Hammonds Space, delivery to alternative addresses and to addresses outside mainland UK or during a Sale period. The incentive is only valid on introductory orders over £15 (excluding delivery) with next.co.uk. Existing customers of Next Directory are not eligible for this offer. If the order is returned, the incentive is not refundable. The voucher is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The voucher will not be honoured if it is sold or exchanged, and remains the property of Next. The incentive is non-transferable and may not be reproduced in any form or used in conjunction with any other offer. Offer open to UK, Channel Island and Isle of Man residents over 18 years old only (except employees of Next plc). Next reserves the right to amend these terms and conditions and/or discontinue the voucher at any time. Exceptions, terms and conditions apply – See full details before you shop.

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Recommend A Friend

All friends must be new customers to Next Directory and register and order using the same email address you have provided for them within 3 months of receiving the email. All introducers must be existing account holders. Your friends will be emailed with a promotion code and must place their first order of £50 or more using the code to be eligible for the discount (excludes the cost of the Next Directory and any postage and packaging). If your friend pays for the order using an Next Directory Account, the credit will appear on the statement following the one the order appears on. Your friend must place and keep an order for £50 or more for the credit to be applied. You will then be emailed with your £20 promotion code which you must input at next.co.uk/raf before you shop. If you pay for your order using a Next Directory Account, the credit will appear on the statement following the one the order appears on. You must place and keep an order for £20.01 or more for the credit to be applied. Offer expires 14th July 2014. By recommending a friend you are agreeing to receiving marketing Recommend a Friend communications from Next Directory.

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The Cosmopolitan Blog Awards 2014 (the “Competition”)

By being nominated or nominating themselves in one of fifteen categories either via next.co.uk (for NEXT newcomer award) or via www.cosmopolitan.co.uk, entrants are eligible to win one of fifteen blog awards:

Best New Beauty Blog*
Best New Fashion Blog*
*open to bloggers who have been blogging for less than 18 months from 1st May 2014 (whether on your current url or a previous one)

Best Established Beauty Blog **
Best Established Fashion Blog**
* open to bloggers who have been blogging for less than 18 months on 1st May 2014 (whether on your current url or a previous one)

Best International Fashion Blog with Independent Fashion Bloggers

Best International Fashion Blog with Independent Fashion Bloggers Best Lifestyle Blog
Best Travel Blog in association with First Choice
Best Wedding Blog
Best Food Blog
Best Sex & Relationships Blog
Best Interiors Blog sponsored by Next
Best Vlog in association with Remington
Best Careers Blog
Best Use of Social Media

NEXT Presents: Best Newcomer (open to bloggers who have been blogging for less than twelve months from 1st May 2014 (whether on your current url or a previous one) You will need to go to Next’s website to enter your details on their nomination form found at http://www.next.co.uk/cosmo-blog-awards

Cosmopolitan's brand ethos is to promote positive messages to our readers and we want bloggers involved with the Cosmo Blog Awards competition to do the same. We believe social media including Twitter and Facebook as well as people's individual blogs should not be used to bully, troll or harass.

Competition Terms: The Cosmopolitan Blog Awards 2014 (the “Competition”)

The winner in each category of the Competition will receive an award confirming that they have been chosen by Cosmopolitan magazine’s (the “Magazine”) judging panel to be the winner in their category for 2014 (the “Prize”).

Status
Only blogs written by UK based bloggers OR by British bloggers blogging from abroad or multiple locations from a British perspective may be entered into the blog awards, with the exception of the International Fashion Blog category; this can be entered by any International blogger. Entrants must be over 18 to qualify for the Prize.

Nominations
Entries must be submitted from 1st May 2014 to midnight 2nd June 2014. Blogs can be nominated by the blogger or a reader. Blogs can be nominated as many times as you wish.

To enter
Please provide us with:

(i) Name;
(ii) Twitter handle;
(iii) (for bloggers nominating themselves) your website stats: unique users and page impressions for the most recent full month.

Entry to the Competition and acceptance of the Prize constitutes permission to use any winner’s name, image and any competition entry photograph, for promotional and/or editorial purposes without additional consultation.

This competition is not open to employees of Hearst Magazines UK or our competition partners or their direct family members.

Voting
The Magazine will produce a shortlist of blogs from those nominated. Readers will be able to vote for their favourite blog from the shortlist online at http://www.cosmopolitan.co.uk/blogawards2014 from 7th July 2014. Readers may only vote once.

Winners
The judging panel (the “Panel”) will take the readers’ preferences into consideration when deciding the winner of each Award but the Panel will make the final decision. Judging will take place in the month of September 2014. A runner up in each category will receive a ‘highly commended’ certificate.

The winner in each category will be announced at an awards ceremony in a central London location in October date and time TBC and on the Magazine’s website. The Magazine will invite all shortlisted bloggers to the awards ceremony; bloggers will be required to provide their own transport to and from London and their own accommodation in London if required

See http://www.hearst.co.uk/Terms-and-Conditions.html for full terms and conditions.