Next: Official Site - Terms and Conditions

Your Shopping Bag

General

These terms and conditions set out the basis on which you can use our website and place orders for items from the Next Directory. By ordering goods from Next Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited and part of Next Group Plc, ("Next", "we", or "us"). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England & Wales). VAT number 179 7658 90.

You may contact us at this address or by email to enquiries@next.co.uk or phone us on 0844 844 8333. Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.

Unless stated otherwise, all calls to Next cost 5 pence per minute from a BT landline, Mobile Providers and other Networks may vary.

We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Group Companies: Next Retail Limited and Lipsy Limited.

Next Directory Accounts

A Next Directory Flexible Account ("Next Account") may be opened for you and you will be charged £3.75 for your first and each subsequent Next Directory.

The Next Directory will be sent to you twice a season while you remain an active customer of Next Directory. You may cancel the next issue by contacting Next Directory.

To open a Next Account you must be over 18 and a UK resident.

You understand that a Next Directory Card may be issued to you to allow you to use your Next Account in store to purchase items.

Purchases from the Next Directory will be charged 10 days after the goods are despatched to you and transactions in store and purchases of Gift Cards/Vouchers, Flowers, wine, photographs and Photo Art will be charged to your Next Account normally within 1 day of purchase.

When you apply to open a Next Account, a Credit Agreement will be sent to you and you must read this carefully, sign both copies and return one copy to us.

Next reserves the right to withhold all orders until it receives a signed Credit Agreement from you.

The issuing of a Directory Card is subject to the status of your account. Purchasing goods with your Directory Card is subject to the credit limit of your Account, which is variable. Collections and returns are available in most stores (excluding our airport stores) but are not available on first orders, for sofas and selected items. Store transactions will be charged to your account normally within 1 day of purchase, returns will normally be credited to your account on the next working day. We are unable to accept the return of certain items to the Next Directory and through our stores (including our airport stores). Items will be detailed on your account statement.

Data Protection

To open an Account for you, we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search, whether or not credit is granted. We may use credit scoring methods to assess your application and to verify your identity.

To prevent identity fraud you may be required to confirm your identity when placing your first order on your Next Account. A £3.00 part payment may be requested using a Credit or Debit Card registered to the account holder's address. The rest of the order will be invoiced at a later date.

Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by Next and other companies if credit decisions are made about you or other members of your household.

This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.

Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will reassess with reference to any "associated" records.

If we enter into a credit agreement with you, we will also supply details of your agreement with us to the credit reference agencies, as well ongoing details of your account and how you manage it.

If you do not repay on time, or in full, we will advise the credit reference agencies who will record details of the debt.

All this information will be seen by other organisations carrying out later searches. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud.

You have the right of access to your personal records held by credit reference agencies and we will supply their names and address upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or via dataprotection@next.co.uk.

We may make periodic searches of group records and credit reference agencies to manage your Next Account, to take decisions regarding credit, including whether to make credit available or to continue or to extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits, to open and run your Next Account including payment recovery, fraud prevention and debt tracing and for our marketing.

Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality of security of your information are in place to safeguard it.

Next reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.

Orders

A contract is formed between Next and you when we despatch the goods you have ordered. Exceptions apply to personalised items and goods made to your order, orders for which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns below. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order Gift Cards/ vouchers, ask for delivery to a store or to an alternative address.

Delivery Charges

Our delivery charge to mainland UK is just £3.95 no matter how large your order, with the following exceptions: Fresh Flowers £3.95 per bouquet, wine £3.95 per box, prescription glasses £3.95 per pair, personalised picture gifts £3.95 per item, gift vouchers £1.50 per delivery, large domestic appliances £19.99 per item, digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. Delivery on a Saturday is charged at £4.20.

The following charges apply for delivery of selected large Home items outside mainland UK: Northern Ireland £15, Isle of Man, Channel Islands, Scilly Isles £30 and Scottish Islands £55. For delivery outside the UK, other than to BFPO addresses, please see the terms and conditions specific to the country in which you are resident.

We do not deliver fresh flowers or wine outside mainland UK, this includes to BFPO addresses.

Free Delivery Offers

Free delivery offers are subject to availability and are NOT applicable to Flowers, Wine, Next Prescription Glasses, Gift List, Personalised Picture Gifts, Photo Art, Gift Cards, Photographs, Selected Home Items (including Made to Measure Items, Bespoke House Signs, Paint, Bathroom Suites, Domestic Appliances, Fitted Bedrooms By Hammonds, Wooden Flooring and associated accessories) and delivery to alternative addresses, to addresses outside mainland UK.

Next Day Delivery

The next day delivery service applies on orders placed before 5pm Sunday - Friday. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in our personal courier areas and is subject to stock availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Flowers, wine, prescription glasses, Gift List, personalised picture gifts, photo art, photographs, selected home items (including made to order items, paint, bathroom signs, upholstered goods, large domestic appliances) are excluded from the personal courier and next day delivery service. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.

Fresh Flowers & Wine Only

Most fresh flower orders placed before 5pm can be delivered the next day. Flowers ordered between 5pm Friday and 5pm on Saturday will be delivered Monday and orders after 5pm Saturday and 5pm Monday will be delivered on Tuesday . Most wine orders placed before 4.30pm can be delivered within 48 hours. No deliveries are made on Bank Holidays or the day following a Bank Holiday. You will be advised of delivery availability at time of order. Orders for alcohol can only be taken from those over 18 years of age. Flower and wine orders are not returnable, for refunds on a faulty item please phone 0844 844 8050

Offer Order Codes

Free Delivery and other offer order codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

Store Collections

Delivery to stores is free. This service is available in over 400 Next Stores but is not available until you have received your first statement and you have made a subsequent payment, for made to order items, digital photos and photo gifts, flowers or selected large/bulky items.

Please take two forms of personal identification e.g. driving license or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory.

Cancellations

Fresh flower cancellations and changes are possible up to 48 hours prior to delivery (see also return of selected items below).

Returns

You may return any item free of charge within 10 days of receipt, in a new and unused condition. If you return items after this time we may refund only the current or last selling price of the item to your Next Account. Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are faulty. If you return the whole order we will not refund the delivery charge of £3.95 as this part of our service to you has been completed.

We are unable to accept the return of large bulky items, domestic appliances or the copy of the Next Directory through our stores. We cannot accept any returns through our airport stores.

A non-refundable collection charge of £30.00 will be applied to selected furniture items if delivery is refused or collection is requested unless the product is faulty or does not fit the description given.

No refunds or exchanges can be given on items made to your specification, such as sofas, digital photos and photo gifts and made to measure curtains, unless there is a manufacturing defect or the goods are not as ordered.

No refunds or exchanges can be given on either sample pots or full size pots of paint unless there is a manufacturing defect or the goods are not as ordered.

For hygiene reasons certain jewellery items, cosmetics and grooming products, mattresses, divans, duvets and pillows cannot be returned if unwrapped unless faulty. Self assembly furniture cannot be returned if assembly is part or fully completed unless the item is faulty. Perishable items such as food, drinks and fresh flowers cannot be returned unless found to be faulty.

Where a product has a security seal, a refund or exchange will not be given if the seal is broken. Your legal rights are not affected.

Gift cards/vouchers cannot be returned or exchanged for cash.

Because each upholstery item is made to your specific order, a non refundable deposit of 10% of the total value of the order will be charged to your account 10 days after the date of your order.

Returns by Courier

To make a return by courier, contact your courier direct (they will leave a number with the delivery), or call 0844 844 8000, or contact us via SelfServe, or online to arrange for your courier to collect the items from your home. Items left for the courier to collect are left at your own risk.

Returns by Post

To return by post call 0844 477 4874 to request a returns label, then take to your nearest post office.

Returns to Store

This service is available in all Next stores except our airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0844 844 8939 or log on to www.next.co.uk/storesearch.asp. Certain items cannot be returned to stores, as detailed above.

Returns for customers who have paid by credit/debit card

Returns are charged at £2.50 unless you are returning to the store. (If you return the whole order, we will retain the delivery charge of £3.95). Simply call 0844 844 8000 to arrange for your courier to collect the items from your home. Items left for the courier to collect are at your own risk. To return by post contact 0844 477 4874 and we will send you a pre-paid label. Any charges will be deducted from your credit/debit card prior to any refund.

Payments

Next Directory Flexible Account allows you to spread the cost (subject to status & approval) APR 26.49% (variable).

By credit & debit cards

We accept all major credit and debit cards. The card must be registered to the address where your Next Account is held.

We are unable to accept Cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

By SelfServe

Call 0800 587 7758 and key in your SelfServe number (shown on your statement or delivery note) to make your payment.

Online @ next.co.uk

Visit ' http://www.next.co.uk/account ' and follow the on-screen instructions.

By cheque

Cheques should be made payable to Next and posted to Next, P.O. Box 4000, Sheffield, S97 3ET.

A full explanatory leaflet is available by calling 0844 844 8333 or by writing to Next, P.O. Box 4000, Sheffield, S97 3ET.

By Next Gift Voucher

Please insert your Customer Number on the back of the voucher and keep a note of the serial number.

Complete the payment slip and send by recorded Track & Trace delivery to Next, P.O. Box 4000, Sheffield, S97 3ET. We advise you to ensure the method of postage chosen requires a signature by the recipient and carries sufficient insurance for the value of the vouchers sent.

By Next Gift Card

You can either call SelfServe on 0800 587 7758 with your SelfServe number, or redeem your Gift Card online. You will need to key in the Gift Card number shown on the back. You can use the full or part balance on the card to make a payment. You cannot use refund or Euro cards to pay your account.

Online Banking

To pay your account using your online banking service, please quote the following details:
Account Name: NEXT PLC
Bank Account Number: 02462087
Sort Code: 40-27-15
Reference: Please quote your Customer Number e.g. AB123456

Direct Debit

Call 0844 844 8333 and we will set up your Direct Debit over the phone or go online at http://www.next.co.uk/directdebit to download an application form.

Digital Photos and Photo gifts

Next's liability to you in respect of your order (including in respect of delayed, corrupted, damaged and lost orders) is limited to the value of the order. If the images you submit are of value, or you are using the service for business purposes, such that, in the event your images were damaged, destroyed or lost, your loss would exceed that amount, you should take out the appropriate insurance at your responsibility. Your legal rights are not affected.

We recommend that before submitting digital images to us you retain a copy for yourself to use in the unlikely event of your images being lost or corrupted. In particular, whilst the web album service is intended to provide a convenient way of grouping your images and sharing them with others, it is not intended as stand alone depository for your images and you should not rely on it as such. You should always retain your own copies of all images uploaded.

Delivery of prints

All prints will be delivered to the delivery address supplied by you during the registration process. Your order will be accepted upon Next notifying you by email that your order has been accepted and has agreed to supply the prints, greetings cards and/or photo gifts to you.

Orders may be refused without explanation and entirely at the discretion of Next.

Returns and cancellations

You hereby consent to the Next photo printing services commencing immediately and as such you will not have a right to cancel your order. However, in the event that you are unhappy with any aspect of our online print services, you will be entitled to send the prints back to Next within 28 days of receipt whereupon Next will provide a full refund of the purchase price. Due to the personalised nature of photo gifts and greetings cards, we are unable to offer refunds on these items, except where we are required to do so by law. Your legal rights are not affected by this section. If you have any questions please contact 0844 844 8510 or send an email to internet_correspondence@next.co.uk. Your legal rights are not affected.

Your legal rights are not affected by this section. If you have any questions please contact 0844 844 8510 or send an email to internet_correspondence@next.co.uk. Your legal rights are not affected.

Illegal use

You warrant that you will not use any of the photo printing services for any fraudulent or illegal purpose and that you will not submit any image that:

(a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or

(b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or

(d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.

and you accept and undertake that you will be liable for any action taken against Next in relation to such activities and will fully indemnify Next against all actions, claims, demands or costs which may arise as a result.

Right to decline

Next reserves the right to decline to print or return any image.

Intellectual property rights

You warrant that you are the owner of the copyright in any material that you send to us for reproduction.

Liability

Without prejudice to the first paragraph of the Digital Photos and photo gifts section, (general liability statement) above, Next's liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.

Without prejudice to the first paragraph of the Digital Photos and photo gifts section (general liability statement) above, Next shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.

Your legal rights are not affected by this clause.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within ten days and is in new condition. Certain products cannot be returned. See Returns section above, for details. All prices shown are cash prices in sterling. We reserve the right to alter or amend the credit charges, to withdraw credit, to accept or reject orders, to request part payment, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the Directory may differ from prices in store.

Arrears Charges

If you fail to make the minimum payment by the date specified in your statement you will be charged an administration fee of £1 which will be added to your next statement.

If you fail to clear the minimum payment balance on any subsequent statement by the date specified, you will be charged an additional administration fee of £7.50 which will be added to your next statement.

If a cheque is dishonoured or your Direct Debit payment is not made on time you will be charged £5.50.

If your account is transferred to a debt collection agency then an administration charge of £10 will be added to the balance owing to your account on transfer.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Availability

All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For the champagne sent with fresh flowers, vintages and labels may vary from those shown.

Colour Reproduction

Next designers and Next Flowers take great care with the colours used in the collections and all bouquets. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Payment Plans

The service is restricted to Next Directory flexible account holders only and will only apply to purchases of products which Next has agreed can be paid for over 26 or 52 weeks.

For each week of your agreement (26 or 52 weeks), Next will charge to your flexible account the weekly payment due. You will receive your statement as normal each month and in order to benefit from the interest free credit offered under this arrangement, you simply need to make the weekly repayments for your purchase that have become due in the previous month. These payments are required in addition to the minimum monthly payment required on any other purchases you have made on your flexible account in the usual way. Simply make the total repayment by the date stated and you will not be charged interest for your weekly priced item.

If you do not make the minimum payment required that month for your interest free items, the unpaid amounts will remain on your account and interest will then be applied to the outstanding balance at the normal rate of 26.49%. A new required payment will be shown on your subsequent statement and you will need to make at least this repayment by the date specified to avoid further action being taken and additional charges accruing to your account.

Payments made to your account will be first credited to the purchase of your weekly priced item and then to any other balance on your account, in the order specified in the terms and conditions of your existing flexible account.

If you wish to pay weekly you may do so.

Should you default on any payment for two consecutive months, Next reserves its right to terminate your ability to take advantage of the interest free option and the full balance outstanding for the item(s) will be added to your account. If such action is taken, Next will withdraw the opportunity for you to delay payment as described above. This means you will be charged interest on the total outstanding balance. Next also reserves the right to refuse further orders on your account if you default on any payment.

Recommend A Friend

This offer only applies to flexible account holders only.

Your friends must place a minimum order of £50 which must be kept and not returned (excluding the cost of the Next Directory).

The order must be received before 31st July 2009 in order for you and your friend to qualify for the account credit.

We reserve the right to substitute a similar offer.

On receipt of their Next Directory, your friend will be invoiced for £3.75.

To qualify for this offer your friend must not currently be a customer of Next Directory and must be eligible to open a Flexible Credit Account.

Customer Ratings And Reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Next (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to Next, you represent and warrant that:

You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, trademark, or privacy;
That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
That contains any computer viruses, worms or other potentially damaging computer programs or files.

For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Code of Practice

We subscribe to the Code of Practice established by the Mail Order Traders' Association. We undertake to deal with any complaint speedily and sympathetically. If a complaint cannot be resolved to your complete satisfaction, we or you can refer the problem for conclusion to The Director, The Mail Order Traders' Association, PO Box 51909, London, SW99 0WZ. Next Directory is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice which was developed in consultation with the Office of Fair Trading and the Information Commissioner. The Code is administered by the Independent Direct Marketing Authority.

We reserve the right to refuse to supply any individual or company.

Complaints

Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Financial Complaints - Where complaints related to the consumer credit offer are not resolved to the customer's satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation. Details will be provided as appropriate.

Copyright

NEXT Gift Cards

The card can be used by you if you are the purchaser or the person that you give it to as a gift in full or part payment for goods purchased in participating Next Retail stores. Alternatively the balance on the card can be used to pay a Next Directory account via www.next.co.uk or by calling Selfserve on freephone 0800 587 7758 and quoting your Selfserve account number which can be found on your statement or delivery note.

The card can be activated for a minimum £1 and a maximum £200 and can be added to at anytime (up to a total maximum of £200 / €750). Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.

The value of your purchases will be deducted from the balance on your card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if it is sold. If found please cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT.

To check your balance at anytime call 0844 412 0300 in the UK or 1890 886 111 in the ROI. UK calls cost 5p per minute from a BT landline. Mobiles and other networks may vary.

Your balance will be updated after every purchase and will be shown on your till receipt.

The card will automatically expire 24 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your legal rights are not affected.

NEXT PHOTO ART Gift Cards

This card can be used by you if you are the purchaser or the person that you give it to as a gift in full payment for Photo Art purchased from http://www.next.co.uk/art only.

Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.

The card is not for re-sale and cannot be exchanged for cash. No change will be given. The card will not be honoured if it is sold.

If you have received this card as a gift and it is unwanted please return it to any Next store to receive credit by refund card to the value of the gift which you will be able to use to pay for goods purchased in Next retail stores in the UK only.

As Next Directory Art is made-to-order to your requirements no refunds or exchanges can be given unless your instructions have not been carried out or the item is found to be faulty. Your legal rights are not affected. The quality of the final product will depend on the quality of the original image sent. Some colour variations may occur in reproduction. You must ensure that you own the rights to the image that you submit and that you have obtained any relevant permission to use it in this way. Next reserves the right to not print any image which it considers unsuitable or which may cause offence.

The card will automatically expire 24 months after issue and any remaining balance will be cancelled.

NEXT cannot accept responsibility for your card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This is not a cheque guarantee, credit or charge card.

Made to order Curtains, Curtain Accessories, Cushions & Blinds Terms & Conditions Only

Measurements

Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed.

WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.

Cancellations

As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature.

Delivery

We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.95 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Returns

Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0844 844 8600. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.

Availability

All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Domestic Appliances Terms & Conditions Only

Please read the product terms and conditions carefully as they set out the terms under which Next Domestic Appliances makes the products available to you.

Prices

The prices payable for the items that you order are clearly set out in the web site and brochure. This is the highest price you pay, exclusive of delivery charges. The prices of these items may be reduced since going to press and you should check the website to find out the price that applies to the product of your choice. All prices are expressed inclusive of VAT payable unless otherwise stated. The price of the items does not include the delivery charge. The delivery charge is £19.99 per delivery.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK only (excluding Northern Ireland). All deliveries will be made to you by our courier. We do our best to secure delivery within 3-7 working days of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 regardless of the number of items delivered, on a particular date. If you are not at home for a pre-arranged delivery then we reserve the right to charge you a further £19.99 to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 48 hours notice prior to delivery.

Connection

You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item. Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.

The delivery team will be unable to connect you a new appliance if:

The old machine is not fully disconnected prior to their arrival at your home
Any electrical /plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
Any water supply needed cannot be isolated or is unsuitable.
Any drainage/waste facilities needed are unsuitable.
Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
Alterations to existing plumbing and electrical connections are required.

* Connection charge of £15.00 per item.

Disposal

You can request that our delivery team dispose of your old appliance. This must be done at the point of order and a charge of £13.00 will be made for the collection of each item. All goods for removal and disposal must be disconnected from all water, electrical and gas supply in advance of the goods being removed. Refrigeration equipment cannot be removed, please contact your local authority. Once collected this item cannot be returned under any circumstances.

Cancellation

If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. No goods can be returned to store for a refund - All Cancellations must be processed via Next Domestic Appliance helpline. For further information and charges please see next section. This does not affect your legal rights.

Returns

If goods are faulty, or misdescribed, following confirmation by the manufacturer (this will require a telephone call or home visit by a manufacturer or registered engineer) you may return the product free of charge by calling 0844 844 8907. A full refund will be made back to your Next Directory account.

If for any other reason you decide to return the product within 7 days of receiving the delivery please call the Next Domestic Appliance helpline 0844 844 8907 and we will arrange a pick up within 5-7 days if the products are unused and unconnected. There is a charge for this collection of £49.99 this charge reflects the actual cost of collection. Under the terms of Distance Selling Directive, you as the customer have a duty to care for the product while it is in your possession. If the products are damaged, a charge will be made to repair the product to its original condition. Please be aware that where a repair is not economically viable, no refund will be made. Next Domestic Appliances cannot be returned to any Next stores.

Customer Services

If you have an order query, please email us at enquiries@nextelectricappliances.co.uk or call us on 0844 844 8907. Please note telephone calls may be recorded for training and quality purposes.

Terms and Conditions of Sale for Prescription Glasses only.

Delivery Charges

Our delivery charge to mainland UK is £3.95 per order of prescription glasses, charges will be detailed at point of order. We do not deliver prescription glasses outside mainland UK, this includes to BFPO addresses.

Cancellations

As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.

Returns Policy

You must return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition.

Returns to Store

This service is unavailable for Next Vision Prescription Glasses.

Guarantee

All of our products carry a 12 month warranty. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Colours, shapes and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. Also colour variations are likely to occur due to the nature of natural raw materials used.

Additional Terms And Conditions Of Art2Order Only.

These terms and conditions apply to the use of art2order Company website. The Real Art Company is responsible for manufacturing and supplying the art2order products for Next. By visiting the website and formulating requests for services provided here by The Real Art Company, you unconditionally agree to the following Terms and Conditions. Please read them carefully.

For the purposes of the terms and conditions outlined herewith, "You" is defined as the visitor to the website, browsing and preceding to offering and actively engaging in purchase of products from The Real Art Company. "We" is The Real Art Company, a company based in the UK who will accept an offer to purchase goods, confirm the order, supply and subsequently arrange for delivery for said goods upon payment.

Any orders placed by you must be placed in accordance with these terms and conditions.

Registration

You warrant that the personal information you must provide when registering as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use any false name or any name that you are not authorised to use.

Product Purchase

All orders made by you are subject to acceptance in accordance with our order acceptance policy as below.

The following steps create a contract of obligation between you and The Real Art Company.

The steps required to create this contract are as follows:

An order is placed for a product by your pressing of the submit button on the website at the end of the checkout process.

By return we will send you an order acknowledgement email. This email will formulate an order confirmation and order processing acceptance by us. This email will confirm the total amount and currency of your order as charged to your Next account or credit card. We advise that you print and keep a copy of this email as a record and receipt of your transaction for future reference. This is not an order confirmation or order acceptance by us.

If your order is not accepted, it may be due to one or more of the following reasons:

The product you ordered is temporarily withdrawn from sale or unavailable.
We cannot obtain authorisation for your payment.
The identification of a pricing or product description error has been identified.
You do not meet our eligibility to order criteria.
An issue has been identified with your eligibility to order from this site.

Delivery

We aim to ship within 14 working days of receiving an order.

Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product.

All items are carefully packaged and delivered by courier directly to your door. Once we ship your order, we will email you a confirmation with your tracking number. Delivery averages 2 - 3 business days for the UK deliveries and 5 - 6 days for International deliveries once your item is shipped from our print centre.

The products will be packaged as follows:

Small unframed paper items - Flat packed within hard backed security sealed envelope
Large unframed paper items are rolled and inserted into a sealed heavy weight tube.
Framed prints and canvas items (ready to hang) are packed with corner protectors and bubble wrap into a double wall-corrugated custom-made mailing box to prevent damage during delivery. Furthermore they are protected by loose chippings/air bags within the boxes.

Description Of Product

Each product purchased is sold subject to its product description, which sets out the specifications related to that product.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they were entered onto our database. Although we aim to keep the website as updated as possible, product descriptions appearing on this website at a particular time may not always exactly reflect the position at the time you place the order.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material and content supplied as part of this website shall remain at all times vested in us or our licensors. The Real Art Company hereby contests that all content on this site that is not specifically the property of The Real Art Company is used with and offered to you on this site with full agreed permission from all and any original copyright owners. By visiting this website and offering to purchase products from The Real Art Company you hereby consent to the following condition(s), that:

You are permitted to use this material only as expressly authorised by The Real Art Company
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only
You agree not to use, reproduce, transmit, publish, display, modify, distribute, commercially exploit or create derivative works of such material and content

The arrangement and compilation of all content on this site are the exclusive property of The Real Art Company and are protected by international copyright laws. All software used on this site is the property of The Real Art Company or its software suppliers and is protected by international copyright laws. Certain marks used on this site are registered trademarks of The Real Art Company in the UK and in other countries. Any party other than The Real Art Company or its affiliates may not use The Real Art Company's trademarks for any commercial or other purpose without the prior written consent of The Real Art Company. All other trademarks and service marks not owned by The Real Art Company that appear on this site are the property of their respective owners and are used by us with their permission.

Use Of Site

The website may be used by you only for lawful purposes in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Information Accuracy

While we will use reasonable endeavours to verify the accuracy of the information we place on the website, we make no warranties, whether express or implied, in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or server are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through the website.

These conditions govern our relationship with you. The terms and conditions of this website and all such services and product offers herewith are governed in accordance with the law of England and Wales. By visiting the website and/or formulating requests for any services provided here, you consent that these conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

We will not be liable to you or any third party for any indirect loss or damage or for any loss of data, profit, revenue, business or management time, howsoever caused.

Technology And Usability

Background, Text And Colour

Careful use of text colours, size and background colours can help people with a range of visual impairments.

Font And Text Size

While we've used clear, legible font for all text and headings. In the Firefox browser, select View, then Text Size, and then choose increase, or decrease.

Style Sheets

This site uses cascading style sheets (CSS) for visual layout. Where possible, we've also made our website navigable, usable and readable if your browsing device does not support style sheets.

Scripts

Our website uses JavaScript to improve usability and the online shopping experience.

Links And Navigation

Structuring a website so it is simple and streamlined to use helps to improve the experience for all. For example, placing page items in a logical order and making the website easy to navigate helps people with visual impairments, motor deficiencies and cognitive disabilities.

Pop-Up Windows

Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you've just navigated from in the background.

Copyright Information

You are permitted to use this material only as expressly authorised by The Real Art Company
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only
You agree not to use, reproduce, transmit, publish, display, modify, distribute, commercially exploit or create derivative works of such material and content

Additional Terms And Conditions Of Sale For Johnson Tiles Only.

Prices And Payment

The prices for goods displayed for sale on this site are as set out on the site are exclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only on mainland United Kingdom. VAT will be added to the price of the goods at the end of the ordering process prior to payment.

Ordering Process Prior To Payment

Johnson Tiles cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Our Returns And Refunds Policy.

Our returns policy is in addition to your legal rights.

Faulty Products

If the product you purchase is faulty we may offer an exchange or refund as appropriate in accordance with your legal rights. If help is required please call the number given on your Customer Sales Advice or sales receipt. Contact must be made with in 28 days of receiving the products.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Products Delivered To You

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 28 days after delivery by:

Calling us on 01782 524000
e-mailing us at onlinesales@johnson-tiles.com,
writing to us at:
    Online Sales Customer Services,
    Johnson Tiles
    Harewood Street
    Tunstall
    Stoke-on-Trent
    ST6 5JZ
to cancel the order (or part of it) and arrange collection.

This is subject to the following conditions:

The product must be unused, as new, in saleable condition and returned with the original product packaging.

Orders which are made to measure or cut to your requirements cannot be exchanged or refunded (unless they are faulty).

If you return the products to the Factory Outlet we may ask for identification (proof of address) to help combat fraud.

To return unwanted goods there will be a charge of £30 or 25% of the total cost of the returning goods, whichever is greater. All goods being returned must be unopened and in a re-sellable condition. This charge will be deducted from the refunded amount.

If you are able to return the goods to the factory outlet yourself, you will not be charged for their return.

Additional Terms And Conditions Of Sale For House Signs Only

Delivery Schedule

All HOUSE SIGNS will be delivered within 10 working days of you receiving confirmation of your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them.

We reserve the right to charge any delivery costs from the customer, if an item is returned to us due to failed delivery after delivery arrangements have been communicated to you.

We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.

If the goods we deliver are damaged or defective you must phone us on 0844 844 8999 with full details of the problem, within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you received confirmation of your order, we shall have no liability to you unless you notify us in writing at specify address including email address of the problem within 40 days of the date on which you ordered the goods.

Customer Service / Contact Us

If you need to reach us, please email us on internet_correspondence@next.co.uk alternatively, you can call on 0844 844 8999 or fax us on 0116 284 6436 or write to us at:

Home Customer Services,
Desford Road,
Enderby,
Leicester.
LE19 4AT

Shipping And Handling

Delivery costs are detailed on the website. Any additional costs will be notified to you by email at the time of order, or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.

All packages are sent via Royal Mail Recorded Delivery, all goods will require a signature upon delivery.

Cancellations

As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.

Returns Policy

You must return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition. If your order is damaged in anyway once you receive it, please phone us straight away and DO NOT attempt to fit the HOUSE SIGN, we will replace the damaged goods.

Guarantee

All of our products carry a 12 month warranty.

We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Bespoke Plaque Production

When purchasing a HOUSE SIGN the buyer agrees that the product is a bespoke product, made to the exact design, spelling and punctuation and will not be changed once confirmation of order has been sent. If the company finds inappropriate content or any copyright infringement we reserve the right to refuse production.

Colours, shapes and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Also colour variations are likely to occur due to the nature of natural raw materials used.

Irregular shaped plaques may vary slightly from the samples shown. All measurements are metric.

Additional Terms And Conditions Of Sale For Flooring Only

Returns and Cancellation

We hope that you will be pleased with your purchase. However, should you wish to return your order in full, we will be happy to refund or exchange a product providing a request is made in writing within 7 days of receipt of goods. Next Flooring reserves the right to refuse part order returns.

N.B. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you have opened any boxes to examine the product this must have been done without damaging the packaging in any way, as the packaging is specifically designed for the product and is deemed as part of the item. Next Flooring reserves the right to refuse all returns, which fall outside these requirements.

When goods are simply unwanted or unsuitable, and conform to the details above, Next Flooring will refund the customer in full less any direct expenses Next Flooring may have incurred in fulfilling the original agreement.

Direct expenses incurred include any delivery costs whether charged to the customer or not (i.e. FREE Delivery). Deliveries are calculated by weight and delivery location. Please be assured Next Flooring work very closely with all delivery partners to maintain competitive delivery costs at all times.

Please find below an approximate guide as to how delivery charges are calculated:
UK deliveries are charged at £45.00 minimum or £0.44 per kg, whichever the greater.
Scottish deliveries are charged at £65.00 minimum or £0.48 per kg, whichever the greater.

All returns must be accompanied by a valid returns authorisation number, which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to:
Goods In
F.O.A. Warehouse Manager
Wyatt Way
Thetford
IP24 1HB

If we are unable to deliver your goods on the arranged delivery date for whatever reason, you will be liable for any additional costs incurred.

Cancellations can be made for a full refund prior to dispatch of goods. All credits will be processed within 30 days.

*None of the above conditions affect your legal rights when the goods are faulty or not as described. A guide to your legal rights can be found at: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Delivery Information

Next Flooring can offer a premier next day delivery service on all orders to mainland UK addresses. This premier delivery service is available on all stocked orders. However, a surcharge may apply to some Scotland addresses, solid wood flooring and some goods outsourced with the manufacturers. All orders under the £350 threshold will incur a subsidised delivery charge of £29.95 plus vat, exceptions may apply.

Next day deliveries must be placed and funds cleared by 10am. Over holiday periods next day delivery may not be possible.

Deliveries are made to the 'kerb side'. Unfortunately, due to insurance guidelines it is not the courier's responsibility to take goods into your home so please arrange for adequate help at time of delivery.

Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction; please inform us at the time of order.

Deliveries are made from approximately 8.00 am to around 6.00pm. Requests for an estimated time of arrival on the day of delivery are strictly at the courier's discretion. We cannot make a courier contact you to advise delivery times, we can only request this.

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for.

Approximate delivery lead times will be advised at the time of order whenever possible. Next Flooring cannot be held responsible for delivery lead time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Next Flooring will do our utmost to avoid any damage by choosing the best couriers available. However, some goods are sent direct from the manufacturer which means we have no jurisdiction over the method of delivery.

In any event please inspect all goods immediately on delivery. For instance, this means opening tubes to check trims and glancing over (but not opening) packs of flooring for visible damage.

If you are unfortunate enough to receive a damaged item, or an item is missing, make sure it is noted on the courier's paperwork. Claims for such damaged or missing items must be made within seven days of the delivery and will only be considered if the courier's paperwork is appropriately noted.

Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.

No liability can be accepted for costs caused by late deliveries, or for any other reason. Therefore we advise against booking installers until goods have been received in good condition.

Manufacturing Fault claims

We hope you flooring is as expected and without fault. However, it is regrettable that very occasionally this may not be the case and we would like to apologise beforehand.

To avoid unnecessary delays and inconvenience to our customers it is important to complete a few checks before installation of your flooring. If these checks are completed during your installation most faults can be avoided.

It is important to check that each board is flawless before laying them. Next Flooring will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed, as once installed such use or installation shall be taken as conclusive evidence the buyer has accepted that the goods are in perfect condition.

It is important that the customer checks all manufacturers specification details for suitability of purpose. It is concluded that the customer must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put once the product has been installed.

If you are unfortunate enough to notice a fault in the product before installation it is requested that it is returned to us. Please see our returns policy for details of how to action this procedure. Once the goods have been returned, and confirmation has been given that there is a valid claim, a full replacement will arranged for the goods or a full refund made for those faulty goods if required. Also, if the claim is valid, a full credit is raised for the cost incurred by the customer for the return of the items (customer's courier receipt required).

If, after installation, you are unfortunate enough for the product to develop a fault arising from manufacture you may be able to make a claim. However, Next Flooring uses an independent arbitrator to assess all such claims. If you wish to proceed with an inspection Next Flooring reserves the right to charge the cost of inspection at a rate of £80.00 plus VAT. If the inspection shows that the complaint is caused by a manufacturing fault said charge will be refunded.

Privacy Policy

Next Flooring aims to operate in accordance with the Data Protection Act 1998. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made; in the event that a problem arises; for administrative purposes or operational reasons relating to our service. We may occasionally email you with details of new services or offers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database.

The personal information that we hold will be held securely in accordance with our security policy and the law.

If you have a query regarding privacy, please contact us.

Audi A3 Prize Draw

To enter, simply fill in the attached coupon and hand in to a store or return to Autumn Prize Draw, Next Directory, Gedding Road, Leicester, LE5 5DZ before 31st December 2009.

No Purchase Necessary. Entrants are not required to open a Next Directory account to enter the prize draw. Simply tick one or both of the boxes on the coupon to enter without obligation. To enter without purchase, please write your name and address on a stamped envelope/postcard before 31st December 2009 and send to the address detailed above.

There is one main prize to be won, a fantastic Audi A3 1.8 TFSI or the cash alternative of £15,000. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK or Eire resident. We reserve the right to substitute the prize with one of equal or higher value.

The winner's name and county will be available from the Prize Draw Department at the above address on receipt of a stamped self addressed envelope after the 14th January 2010.

The winner will be notified after 14th January 2010 by email and on company letterhead. The notification will include details of how the prize can be claimed.

The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. This prize draw may be offered across other Next Plc group promotions. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

Mercedes-Benz SLK Prize Draw

To take part in the Next Directory Spring Prize Draw, entries must be received by 31st July 2009. The winner will be notified after 14th August 2009.

There is one main prize to be won, a fantastic Mercedes-Benz SLK or a £25,000 cash alternative.

Open to residents of the UK and the Republic of Ireland only.

The winner's name and county will be available from the Prize Draw Department at the above address on receipt of a stamped self addressed envelope after the 14th August 2009.

NO PURCHASE NECESSARY. To enter without purchase, please write your name and address on a postcard and send to Spring Prize Draw, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK resident.

The winner will be notified personally by the company by email and on company letterhead. The notification will include details of how the prize can be claimed.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

Luxury Prize Draw

To enter visit next.co.uk/luxury or write your name and address on a postcard and send to Luxury Prize Draw, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT before 31st July 2009.

No Purchase Necessary.

There is one main prize to be won, a seven-night holiday including flights for two adults only at any Sandals Resorts in St Lucia, Antigua or Jamaica.

Accommodation is in a deluxe room. Economy flights are provided by Virgin Atlantic and the dates of those flights are subject to availability.

The winner is liable to pay taxes and surcharges on the flight tickets and all government and airport taxes.

There is no cash alternative to the prize and spending money is not included.

Holiday insurance is not included and must be purchased before travel.

The prize is subject to availability, cannot be taken during peak seasons (15 July 2009 and 15 September 2009, between 15 December 2009 and 15 January 2010, and between 23 March 2010 and 12 April 2010 inclusive) and cannot be confirmed until 90 days prior to departure.

Once dates of the holiday are confirmed there will be an admin fee for any changes made to the reservation. See Virgin Atlantic terms and conditions for details.

Prize is non-transferable, non-refundable and is subject to Sandal's normal terms and conditions.

For full terms and conditions from Sandals and Virgin Atlantic please email carole.hamilton@sevensquared.co.uk.

Prize must be taken before 30th June 2010.

Sandals resorts are for couples.

Sandals resorts reserve the right to relocate prize winners from the stated resort to an alternative Sandals resort if a deluxe room is unavailable for the holiday dates requested.

Prize winners must be over 18 and a UK resident.

One entry per household.

Proof of posting is not proof of delivery.

Liability cannot be accepted for entries that are delayed, damaged or lost.

No bulk entries or entries from third parties will be accepted.

The winner's name and county will be available from the Prize Draw Department at the above address on receipt of a stamped self addressed envelope after the 14th August 2009.

The winner will be notified after 14th August 2009 by email and on company letterhead. The notification will include details of how the prize can be claimed.

This promotion is not open to employees of the participating companies, their families, associated agents or anyone connected with the promotion.

We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies.

We reserve the right to substitute a prize of equal or higher value. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

£3000 Prize Draw

The promotion is open to Directory Account Holders who are residents of the UK & over 18, except for employees of Next and their immediate families, their agents or anyone else professionally connected to the promotion.

NO PURCHASE NECESSARY. Only one entry per person. To enter the prize draw without purchase, please write your name and address on a postcard and send to SS09 FUP2 £3000 PRIZE DRAW, Next Directory, P.O. Box 4000, Sheffield S97 3ET by 19th June 2009. Bulk and third party entries will not be accepted. Winners only will be notified.

Proof of posting will not be accepted as proof of receipt. Responsibility cannot be accepted for lost or mislaid entries.

The prize of £3,000 will be credited to your Directory Account.

There are no cash alternatives to any prizes in whole or in part.

The promoter reserves the right to offer a prize of equal or greater value in the event of unforeseen circumstances.

The winners will be notified personally by the company on company letterhead within 28 days of prize draw closing which is 19th June 2009 with details of how to claim the prize.

The promoter's decision is final and no correspondence will be entered into.

The names and counties of the prize winners will be available upon request by sending an SAE to: SS09 FUP2 £3,000 Prize Draw, Directory Marketing Dept, Desford Road, Enderby, Leicester LE19 4AT after 19th June 2009.

We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. 13 Promoter: Next Retail Ltd, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered no. 4521150.

£500 Shopping Spree

To take part in the Next Competition, entries must be received by 17th July. There is one main prize to be won, a £500 spending spree on next.co.uk which will be given as a credit on your Next Directory Account. There is no cash alternative.

The winner will be notified via email two weeks after the closing date. The email will give details of how the prize can be claimed. The prize must be claimed before 7th August.

To enter visit http://www.next.co.uk/signup-and-win/index.asp and submit your details by 17th July 2009.

No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK resident.

NO PURCHASE NECESSARY. To enter without purchase, please email marketing@next.co.uk with your name and postal address. Only one entry per person can be submitted. Once entered you will be agreeing to receive marketing promotions from Next Plc.

Next's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

The promoter is Next Group Plc, which is a trading name of Next Retail Limited and a member of Next Group Plc.

Terms and Conditions for Entry to the Next Model Competition

This competition is open to residents of United Kingdom, Channel Islands, Isle of Man and Republic of Ireland, except employees of Next Group plc, their families, or any other company professionally associated with the competition.

It is a condition of entry to the competition that these rules are accepted as final and that the entrant agrees to abide by these rules.

Entrants must be aged over 18 at the date of entry.

Entrants must not have undertaken any professional modelling before or be registered with a modelling agency.

To enter the competition entrants must submit a portrait shot frontal photograph of themselves wearing Next clothing. Photographs which display any branding or trade mark other than Next trade marks may be removed by the promoter and the entrant disqualified.

Entrants must submit their photograph to the Facebook application at http://www.facebook.com/nextonline/. Photographs must be submitted from 24th June 2009 and must be submitted by midnight on 17 July 2009

The entrant must own the copyright in the photograph or must have had the copyright in the photograph assigned to them.

The photograph must be previously unpublished and must not have been enhanced or altered by any means.

Only one entry per person.

All photographs will be screened by a moderator prior to being uploaded and the promoter reserves the right to exclude or remove any photograph which is of insufficient quality to view clearly or which is incomplete, or offensive.

Entrant must state their full name, age, gender and email address at point of entry.

Next Group plc will not share your information with companies outside of the group for marketing purposes. We would like to contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Group Companies: Next Retail Limited and Lipsy Limited.

To opt-out of marketing please email nextofficial@next.co.uk.

By entering into this competition you acknowledge and agree that your personal data will be retained by the Promoter for the duration and purposes of running this competition

Entries that are found to contravene these terms and conditions shall be null and void, regardless of the stage of the competition. In the event that the entry of a winner being declared null and void, the judges shall select an alternative winner.

The public will register their votes on http://www.facebook.com/nextonline/ and the 50 entrants receiving the highest number of legitimately cast votes by midnight on 19 July 2009 will qualify for the Final to be held in London on 31 July 2009. In the event of a tie the judging panel will select which entrants shall become finalists.

All entrants must be available to attend the final on 31 July 2009 in London. The final will be an all day event commencing at 10.00am and will run into late evening. UK travel expenses and accommodation will be provided for the Finalists on the night of 31 July 2009.

Entrants grant to the promoter an irrevocable perpetual licence to use photographs taken at the Final and in any subsequent photo shoots in the Next Directory and in future Next advertising. The Winners must be available to participate in photo shoots/filming/publicity for a minimum of 12 days during August/September and October 2009. By entering this competition the entrants grant to the promoter and the sponsors of the event an irrevocable perpetual licence to publish the entrant's photographs in any of their publications and in any media now known or hereinafter invented, including their websites. However, nothing herein shall oblige the promoter to use the entrant's photograph and photographs taken at the Final or in any subsequent photo shoots.

All entrants shortlisted for the final will be notified by 23 July 2009.

The 50 finalists will be judged by a panel of judges who will shortlist 10 entrants at the final on 31 July 2009, from which 2 who the judges feel best represent the Next brand shall be adjudged the winners. The judges' decision shall be final and no correspondence shall be entered into.

The winners will be announced at the event on 31 July 2009. The winners will be introduced to Select Model Agency and will appear in a Next Directory fashion shoot. The prize also includes £2,000.00 of Next vouchers for each winner. All 50 finalists will receive a Next outfit.

The winners' name and counties can be obtained by sending a stamped addressed envelope to Next Model Competition Winner, Directory Marketing Dpt., Desford Road, Enderby, Leicester LE19 4AT after 31st July 2009.

The prize is as described and is non transferable. There is no cash alternative.

The winner will be required to participate in publicity and in photographic shoots for the Next Directory.

Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of the promoter and accordingly the promoter may at its absolute discretion vary or amend the competition and the entrant agrees that no liability shall attach to the promoter as a result thereof.

The Promoter is Next Group Plc, registered office Desford Road, Enderby, Leicester, LE19 4AT registered in England 35161.

Win Next Model Finals Tickets - Free Prize Draw

There are 200 pairs of tickets to the Next Model Finals to be held in London on 31st July 2009 to be won. The event will commence at 6pm and finish at Midnight. Entrants (and their companions) must make their own travel arrangements to the event (travel and accommodation are not included). Entrants (and their companions) must bring a proof of identity and age to enter the event. The promoter reserves the right to refuse entry to the event if these conditions are not met.

To enter visit http://www.facebook.com/nextonline/ and simply become a fan of the Next Facebook Group before midnight on 19th July 2009. Follow the on-line instructions. The promoter will not be responsible for late, lost or delayed entries or network, computer hardware or software failures of any kind that may delay or restrict entry into the prize draw.

No purchase necessary.

Only one entry per person. No bulk entries or entries from third parties will be accepted.

Entrants (and their companions if they are successful) must be aged over 18 at the date of entry.

The prize draw is open to residents of United Kingdom, Channel Islands, Isle of Man and Republic of Ireland, except employees of Next Group plc, their families, or any other company professionally associated with the competition.

There will be a series of draws which will take place on 3rd July, 10th July, 17th July and 20th July. All names which have been submitted at http://www.facebook.com/nextonline/ prior to midnight on the day before each draw is to take place will be automatically entered into the next draw. Your name will be entered into each subsequent draw as well, so the earlier you enter the more chances you have of winning. On each date, entrants who are Next Directory customers will be entered into one draw under which 40 tickets will be won and there will be a separate draw for entrants who are not Next Directory customers under which 10 tickets can be won. In each draw the winners will be the first names drawn at random under the supervision of an independent observer.

Winners will be notified via Facebook mail from the official Next Facebook Group. The notification will include details of how the tickets can be claimed.

The prize is as described and is non transferable. There is no cash alternative.

The winners' names and counties will be available from the Prize Draw Department at the Next Directory, Desford Road, Enderby, Leicester, LE19 4AT on receipt of a stamped self addressed envelope after the 31st July 2009.

The promoter's decision is final and no correspondence will be entered into.

The promoter reserves the right to feature photographs and the names and counties of prize winners in future publications and publicity.

Entry into the prize draw implies acceptance of these terms and conditions.

The Promoter is Next Group Plc, registered office Desford Road, Enderby, Leicester, LE19 4AT registered in England 35161.

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