Terms & Conditions

nextunlimited Subscriptions

If you purchased a nextunlimited subscription or started a free trial or manually renewed before 25/11/2025: You will continue to access free 2 person furniture delivery until the end of your current subscription.

If you purchased a nextunlimited subscription, started a free trial or manually renewed on or after 25/11/2025: Your subscription will not give you access to free 2 person furniture delivery, this will be charged at the standard rate.

If your nextunlimited subscription auto-renewed before 05/01/2026: You will continue to access free 2 person furniture delivery until the end of your current subscription.

If your nextunlimited subscription auto-renewal date is on or after 05/01/2026: Your auto-renewed subscription will not give you access to free 2 person furniture delivery, this will be charged at the standard rate.

Please note, ‘2 person furniture delivery’ refers to all larger furniture items with the 2 person delivery logo. This method costs £20.00 per order.

For more information on your subscription start date and auto-renewal status, please visit your My Account area.

Next reserves the right to amend delivery fees, including the right to charge customers with nextunlimited subscriptions, by giving reasonable notice of any change. Any changes will be communicated to customers via updates to the online terms.

1. Placing orders with nextunlimited

nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes one person delivery to home, and deliveries to Evri Parcel Shops.

‡nextunlimited can also be used to cover delivery charges for purchases made via some of our partner sites, which currently includes Laura Ashley. Partnering brands eligible to use nextunlimited are subject to change, at our discretion.

2. Returns with nextunlimited

As per our Next returns policy, returns to store are free for all customers. Returns made via Evri Courier Collection, Evri Parcel Shop, Evri Lockers, Post Offices or Royal Mail Customer Service Points will be charged at the standard rate of £2.50 per parcel.

The return of non faulty large furniture items are subject to a one off charge of £30 in the first 14 days of having received your item/s (starting the day after delivery). If you would like to return your item/s 15 - 30 days after the day of delivery, this charge increases to £60, as the item/s will require a full independent 2 part inspection (in your home pre-collection and at our warehouse) to re-evaluate the stock for resale before you receive your refund. Items cannot be returned 30+ days after delivery. There is no cost associated with returning faulty large furniture items. You must take reasonable care of the goods whilst they are in your possession. Please return goods to us in their original packaging and ensure that all parts and fittings are included.

If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend using a recorded or secure delivery method when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage or deduct this amount from your refund.

3. nextunlimited exclusions

• 2 person furniture delivery
• Orders for physical Gift Cards
• Orders for Gift Experiences

The charge for the nextunlimited service will not be included in any other offer or incentive.

4. †Standard next day delivery

The standard next day delivery service applies to most orders placed before the daily cut-off time specified on our website at the point of order. Please note, all delivery services are subject to stock, courier area/availability and operational capacity.

5. Conditions of use

The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.

The subscription is non-transferable between accounts.

6. Fair usage policy

Our fair usage policy is designed to help us ensure the nextunlimited service remains sustainable and fair for all our customers, whilst preventing misuse.

We review your orders delivered using nextunlimited from the last 12 months on a rolling basis, updating each time you place a new order.

We may stop any autorenewal of your nextunlimited subscription if we find that;

• You have placed 21 or more orders delivered using nextunlimited within the 12-month rolling period and
• You have returned 70% or more of your orders delivered using nextunlimited within the 12-month rolling period.

The subscription is non-transferable between accounts.

Annual Subscription

1. Subscribing to the nextunlimited Annual Pass

To subscribe to nextunlimited, you must have a registered account with Next. To become an account holder, please register your details at https://www.next.co.uk/secure/account/Register.

Please note, the monthly subscription is currently unavailable for Next Credit Account holders.

2. Purchasing the nextunlimited Annual Pass

The service costs £24.50 for a 12 month subscription. If you are a Next credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged as per your credit agreement. At the time of your purchase, the charge will be added to your total at checkout.

3. Activating the nextunlimited Annual Pass

Your access to free delivery with nextunlimited will be activated immediately once purchased. If you purchase nextunlimited alongside other eligible items, you will receive free delivery on that order.

4. Renewing the nextunlimited Annual Pass

a. Credit account customers
You will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost.

As a Next credit account holder, once you purchase nextunlimited your subscription will be set to automatically renew on an annual basis. To change your subscription preferences, please visit the nextunlimited section within your My Account area.

b. Credit or Debit card customers
If you purchase nextunlimited with a Credit or Debit card, your subscription will automatically renew on an annual basis. You will be contacted before your 12 month subscription is automatically renewed and have the option to change your renewal status via My Account, after your 14 day cooling off period.

If you choose not to automatically renew, you have the option to manually repurchase the annual subscription at next.co.uk either in the last 28 days of your subscription, or any time after your subscription has expired.

c. Alternative payment method customers (paypal, apple pay, gift cards etc.)
For customers paying with an alternative method (paypal, apple pay, gift cards etc.) we will contact you before your subscription is due to expire. You have the option to manually repurchase the annual subscription at next.co.uk either in the last 28 days of your subscription, or any time after your subscription has expired.

Please note, if you subsequently open a credit account whilst you have an active nextunlimited subscription, you will receive the option to switch on auto-renew in your My Account area. If you do not switch this on, your subscription will end, and you will need to manually repurchase.

5. Cancellation rights for the nextunlimited Annual Pass

a. Cancelling within the 14 day cooling off period
If the service has not been used, you have the right to cancel in the first 14 days of having purchased or renewed your annual subscription. The cancellation option will be available within the nextunlimited section of the My Account area. If you are in the 14 day cooling off period and have used your subscription, the option to cancel will not be available online. In this scenario, you will need to inform the customer service team on 0333 777 8000 that you wish to cancel your subscription.

b. Cancelling after the 14 day cooling off period
If you choose to cancel your subscription after the 14 day cooling off period, you may do so by informing the customer service team on 0333 777 8000. No refund will be given for cancellations outside of the cooling off period.

c. Effects of cancellation
Access to nextunlimited will immediately stop and, if you are eligible for a refund, you will receive a reimbursement in the next 5 working days following cancellation. This includes if credit is withdrawn or you close your credit account.

nextunlimited Free Trial

1. Signing up for the nextunlimited 30 day free trial

The 30 day free trial is only available to nextpay customers. Customers must not have had a paid annual nextunlimited subscription in the past 6 months or 3 previous 30 day trials at any time. By signing up to the trial you are agreeing to sign up to 12 months of nextunlimited at the end of your trial period, and that payment of £24.50 will be automatically charged to your nextpay account at the end of the trial.

2. Activating the nextunlimited 30 day free trial

The service will be immediately activated upon sign up, which is currently available on the delivery page at checkout and in your My Account area. The trial includes 30 days of access to nextunlimited delivery savings, including: Standard Home deliveries, and ParcelShop deliveries.

3. Renewing the nextunlimited 30 day free trial

Once your 30 day free trial has come to an end, you will automatically renew to an annual paid subscription, which will be automatically charged to your nextpay account at the end of the trial. Once you have renewed to an annual subscription, you will have a 14 day cooling off period whereby you have the right to cancel. For full terms and conditions, please refer to the annual subscription terms above.

4. Cancellation rights for the nextunlimited 30 day free trial

You have the right to cancel this trial at any time. If you choose to cancel your 30 day free trial, you may do so by logging into your account at next.co.uk and visiting the nextunlimited section of My Account any time before your 30 day free trial ends.

a. Effects of cancellation

You will still have access to nextunlimited delivery savings until the end of your 30 day free trial. Once your free trial comes to an end, you will not auto-renew to a 12 month subscription. If you choose to cancel your trial, you have the option to manually repurchase the annual subscription at next.co.uk during your 30 day trial, or any time after your trial has ended.

For nextunlimited exceptions, annual subscription terms and conditions please see above.

Monthly Subscription

1. Subscribing to the nextunlimited Monthly Pass

To subscribe to nextunlimited, you must have a registered account with Next and purchase the subscription using a Credit/Debit card. To become an account holder, please register your details at https://www.next.co.uk/secure/account/Register.

Please note, the monthly subscription is currently unavailable for Next Credit Account holders.

2. Purchasing the nextunlimited Monthly Pass

The monthly subscription costs £3.50 per month. This charge will be taken at the time of purchase and subsequently on a rolling monthly basis from your original payment method.

3. Activating the nextunlimited Monthly Pass

Your access to free delivery with nextunlimited will be activated immediately once purchased. If you purchase nextunlimited alongside other eligible items, you will receive free delivery on that order.

4. Renewing the nextunlimited Monthly Pass

The monthly subscription will automatically renew every month from the day of purchase using your original payment method.

Please note if you subsequently open a credit account whilst you have an active nextunlimited monthly subscription, your subscription will be cancelled automatically at the end of your most recent billed month. You will still have access to the subscription until then. As the monthly subscription is only available to Credit/Debit card customers, you will be unable to repurchase the monthly subscription with a credit account. You can, however, purchase the nextunlimited annual subscription with a credit account.

5. Cancellation rights for the nextunlimited Monthly Pass

The nextunlimited monthly subscription has a 3 month minimum term. During these 3 months you will be unable to cancel your subscription unless unused and within the 14 day cooling off period.

a. Cancelling within the 14 day cooling off period
If the service has not been used, you have the right to cancel in the first 14 days of having purchased or renewed your monthly subscription. The cancellation option will be available within the nextunlimited section of the My Account area. If you are in the 14 day cooling off period and have used your subscription, the option to cancel will not be available online. In this scenario, you will need to inform the customer service team on 0333 777 8000 that you wish to cancel your subscription.

b. Cancelling after the 14 day cooling off period
If you choose to cancel your subscription after the 14 day cooling off period, you may do so once you have completed the 3 month minimum term by logging into your account at next.co.uk and visiting the nextunlimited section of My Account.

c. Effects of cancellation
If you choose to cancel within the 14 day cooling off period, your access to nextunlimited will immediately stop. If you have not used your subscription, you will receive a full refund in the next 5 working days following cancellation. If you cancel after the 14 day cooling off period, following completion of your 3 month minimum term, your access to free delivery will remain until the end of the billed month, and no subsequent payments will be taken.