• Customers ordering one or more items in an order will only be charged once.
• For sofa and furniture orders you will be advised of a minimum lead time at the point of ordering.
• Your sofa will be made to order. Before ordering a sofa or furniture please check dimensions of internal and external access points including doors, corridors, stairs and corners.
• Check for dimensions against your desired sofa or furniture to ensure access is possible.
• As soon as your items are ready we will contact you with a date of delivery.
• The majority of deliveries are made Monday to Sunday (excluding bank holidays).
• We will also arrange an AM (7.30am to 1.00pm) or a PM (12.00 to 6.00pm) delivery.
• If you cannot accept the first option then you will be offered two other alternatives.
• Please ensure there is someone at the property to receive the goods as they will have to be signed for.
• On the delivery day a two person team will place the furniture in the room of your choice and unwrap the sofa unless otherwise requested.
• Please ensure all access points are clear of obstacles.
• Self assembly items will remain in their boxes. Boxed products will be placed in a room of your choice.

As a sofa is made-to-order and produced precisely to your requirements, no refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty. A non-refundable deposit of 10% per sofa order will be payable if the order is cancelled after 7 days. This charge will be made to your Next Directory account. Your statutory rights are not affected.