Duvets and pillows

Once duvets and pillows are unwrapped they are excluded from our returns policy for health and hygiene reasons, unless item is faulty. This does not affect your statutory rights.

Rug Dimensions

Wool rugs will shed fibres when new and during use. This is a characteristic of this kind of product type and we recommend a regular light vacuum to remove any loose fibres from surface.

Towel Sizes

Legal Points

Offensive Weapons Act

Knives may only be sold to persons over the age of 18.

Lighting

Fittings must be installed in accordance with Part P of the Building Regulations.

Sofa Construction

Next Upholstery combines traditional production techniques with modern technology to offer you a high quality, durable range.

Frame Construction

Next Sofas are tested to an increased level of BS4875 and BSEN 1022. Using stronger raw materials and fixing. Next has ensured an even longer life for your upholstery.

Springs

High tensile zig-zag springs or elasticated webbing strips are generously positioned across the frame to give comfort and support.

These springs are machine tested for durability and lasting support.

Cushions

All Next sofa foam is tested to BS3379 and exceed all British Standard requirements ensuring comfort and good recovery.

Weight and Structure

Our sofas are tested to remain durable and intact through everyday use. For example, a 95Kg (15 stone) person, repeatedly sitting on the sofa 200,000 times.

Our sofas are designed to withstand impact and remain stable.

Stronger raw materials (wood from managed sources) provide a hardwearing frame.

Increased use of screws and staples provide stronger joints.

Our re-engineered frames with increased rail support provide additional strength to hardwearing areas.

Fabrics and Cleaning

We offer an exclusive range of strong, hardwearing fabrics, tested to exceed British Standards for durability and colour performance, minimising fading from direct sunlight and cleaning.

All of our fabrics, except leather, are treated with stain protector and soil resistant finish. This offers an increased resistance to stains and spills and prolongs the life of the fabric by helping you to remove everyday soiling with the minimum of effort.

All loose covers are removable for washing at home or dry cleaning depending on the fabric.

All our sofa fabrics and fillings meet the furniture and furnishing (fire safety) regulations of 1988.

For sofa fabric by the metre - please enquire instore to ensure the fabric is suitable for its purpose.

Swatches

Sofa and Furniture Delivery

Customers ordering one or more items in an order will only be charged once.

For sofa and furniture orders you will be advised of a minimum lead time at the point of ordering.

Your sofa will be made to order. Before ordering a sofa or furniture please check dimensions of internal and external access points including doors, corridors, stairs and corners. Check for dimensions against your desired sofa or furniture to ensure access is possible.

As soon as your items are ready we will contact you with a date of delivery.

The majority of deliveries are made Monday to Sunday (excluding bank holidays).

We will also arrange an AM (7:30am - 1:00pm) or a PM (12:00 - 6:00pm) delivery.

If you cannot accept the first option then you will be offered two other alternatives.

Please ensure there is someone at the property to receive the goods as they will have to be signed for. Ensure all access points are clear of obstacles.

On the delivery day, a two person team will place the furniture in the room of your choice and unwrap the sofa unless otherwise requested. Please ensure all access points are clear of obstacles.

Self assembly items will remain in their boxes. Boxed products will be placed in a room of your choice.

If delivery fails for access reasons, we will charge 10% of the order value if the order is cancelled or 5% of the order value if you order an alternative and/or arrange re-delivery.

Delivery Costs

All made to order sofas and furniture are delivered using the Next Home Delivery Service.

Deliveries will cost £3.95 per order.

Made to Measure Items

As these items are made-to-order and produced to your requirements, no refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty.

For each sofa order a non-refundable deposit of 10% of the value of the order will be payable if the order is cancelled after 7 calendar days of being placed. If you cancel your order after 7 days and reorder, a 5% administration charge will apply.

One week delivery

You will be offered a delivery within one week if the whole of your order is in stock at the point of ordering. This applies in most areas, full details at point of ordering. This applies to furniture items that are delivered by a two man delivery team.

Returns

A non-refundable collection charge of £30.00 which includes refused deliveries, will be applied to selected furniture and sofa items that have been delivered unless they are faulty.

Self Assembly Furniture

Regrettably, self assembly furniture cannot be returned once assembly is part or fully completed, unless they do not comply with the description given, are faulty, or are not fit for any stated purpose. Your statutory rights are not affected.

Ready Assembled Furniture

If an item is found to be faulty we ask for the goods to be put back into their original packaging where possible. Please call 0844 844 8458 ( Lines Are Open : 7.30 am - 11.00 pm Monday to Saturday, 8.00 am - 11.00 pm Sunday, Calls cost 5p per minute from a BT landline. Mobile providers and other networks may vary ) within 10 days to arrange a return. Your statutory rights are not affected.

Beds / Mattresses / Divans

Once beds, mattresses, divans, duvets, pillows, mattress toppers and protectors are unwrapped, they are excluded from our returns policy for health and hygiene reasons, unless the item is found to be faulty. Your statutory rights are not affected.

Sofa

As a sofa is made-to-order and produced precisely to your requirements, no refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty. A non-refundable deposit of 10% per sofa order will be payable if the order is cancelled after 7 days. If you cancel your order after 7 days and re-order a 5% administration charge will apply.

Forest Stewardship Council

Forest certification involves an inspection of the forest management by an independent organisation, such as the Soil Association or SGS Qualifor, to check that it complies with FSC's internationally agreed Principles and Criteria of good forest Management. Controls ensure that the wood is, verifiably, from the certified forest. It requires that the timber is marked and/or separated from uncertified timber through all processing stages from the forest to the shelf. This track is inspected and monitored by independent certification bodies.

Next Products Carry The Label?

The FSC label is currently found on Next garden furniture that is identified in our leaflet by the FSC logo.

Why Is The FSC Trademark Different From Other Labels?

There are a number of other 'eco labels' around but they do not have the same strict environmental, social and economic standards or such a rigorous chain of custody; tracking timber from the forest to the final user. Therefore the FSC is the only one endorsed by the major environment charities including WWF, Greenpeace, Friends of the Earth and the Woodland Trust.

What Is The Forest Stewardship Council (FSC)?

FSC is an international, non-governmental organisation dedicated to promoting responsible management of the world's forests. It was founded in 1993 in response to public concern about deforestation and a demand for a trustworthy wood-labelling scheme. FSC UK is a registered charity. It is supported by NGOs including WWF, Greenpeace, Friends of the Earth and the Woodland Trust.

How Does The FSC Promote Responsible Forest Management?

FSC has developed a system of forest certification and product labelling that allows consumers to identify wood and wood-based products from well managed forests. Requirements include compliance with national legislation, respect for indigenous people's rights, ecological integrity, economic viability and the need for adequate planning and monitoring of operations.

How Does The FSC System Work?

Forests are inspected and certified against strict standards. These inspections are undertaken by independent organisations, such as the Soil Association, that are accredited by the FSC.

In order to be given FSC certification a forest must be managed in an environmentally appropriate, socially beneficial and economically viable manner. This is what makes the FSC system unique and ensures that a forest is well managed from the protection of indigenous people's rights to methods of felling trees. Forests that meet these strict standards are given FSC certification and the timber allowed to carry the FSC label.

How Can I Be Sure That The Product Really Does Come From A FSC Well-Managed Forest?

In addition to forest certification, the FSC system includes a certified chain of custody that tracks the timber through every stage in the supply chain from the forest to the final user.

What Does The FSC Label Mean?

The Forest Stewardship (FSC) logos on a wood or wood based product is your assurance that it is made with, or contains wood that comes from a well-managed FSC certified forest.

Our commitment to Ethical Trading

Behind the stylish clothes and home products synonymous with the NEXT name, there s a largely untold story. This is a long standing commitment to ethical trading and welfare issues that s more resolute, enduring and meaningful than any transient fashion trend.

As a member of the Ethical Trading Initiative, NEXT works hard to pursue a code of ethical standards throughout its global supply chain, seeking to ensure the integrity of any product carrying the NEXT trademark and the welfare of all workers involved.

NEXT identifies and engages with suppliers whose practices are consistent with our own code of ethical standards. Through our international audit team we work closely with our suppliers to help them achieve compliance.

There are 10 key principles to our code:

• No child labour
• No forced labour
• Freedom of association
• Healthy and safe working conditions
• Reasonable wages and benefits
• Reasonable working hours
• Equal opportunities
• Employment security
• Respectful treatment of employees
• Effective management systems

NEXT recognises its responsibilities stretch beyond the financial management of the business. We believe in supporting the communities in which we operate both within the UK and overseas. One example of an international welfare initiative we have supported is a major reconstruction project currently nearing completion in Sri Lanka, where NEXT operates a garment factory employing over 2,200 workers. In response to the devastation unleashed throughout the region by the Indian Ocean tsunami of 2004, NEXT established a charitable trust to administer funds contributed by the company, its directors, employees, suppliers and associates. The result? A new village which will provide homes for approximately 800 people.

Hammonds Fitted Bedrooms

Stylish fitted bedrooms made easy for a totally beautiful bedroom, designed exclusively for you, the Hammonds fitted option is the best way forward. From your initial enquiry through to our free design service, we ensure that your experience with us is inspirational, stress-free and cost effective.

Call 0844 7700 404 or visit www.hammonds-uk.com/next for our free design service.

£100 Next giftcard available with every order. Minimum spend of £2500 applies. Call for details.

With over 50 stunning designs to choose from Contemporary, Classic or Modern, whatever your taste, we can design a room you'll love.

And as you can imagine, bedrooms come in all different shapes and sizes. But whatever your storage restrictions, we've a range of inspirational ideas and configurations to suit the most quirkiest of spaces.

Step One Tell us About Yourself

One of our experienced designers will visit your home to chat about exactly how you want your room to look.

Step Two See your room take shape

Your designer will measure your bedroom, design a floor plan and a 3D perspective drawing.

Step Three Detailed No-Obligation Quote

When you are completely happy with your design, your designer will take you through the cost of completing your new room. This quotation is of course free of charge and without obligation on your part.

Step Four Survey

Once you've decided to go ahead, a Hammonds surveyor will visit to double check all the measurements. Only after this do we start to make your furniture in our manufacturing plant in Leicestershire.

Step Five Fitting

Our professional fitters install your furniture with the greatest amount of care (and the least amount of disruption).

Step Six Out Service Doesn't Stop There

We're passionate about getting things right so our after-sales service is with you long after you've begun to enjoy your new room.

Unfortunately Next Account is not available for Hammonds fitted bedroom purchases.